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Thread: Airtel DTH - WORSTEST SERVICE by vertex group call center folks

  1. #1
    Unregistered Guest

    Default Airtel DTH - WORSTEST SERVICE by vertex group call center folks

    Airtel has given its call center booking to vertex solutions group who really give pathetic responses. Irrespective of whatever you say there reply is " we will get back in 30 mins" and you will never get a call back. Worst thing is they disconnect the call in between. From then, I used to get their employee ids before starting the talk, still no proper response . I request airtel to monitor their service closely. I suggest to monitor their calls so that people respond religiously. I am really frustrated with the airtel vertex solutions services

    Regards
    Vick

  2. #2
    Unregistered Guest

    Exclamation Airtel DTH - Disappointing Service

    I had never thought of such a bad service experience with Airtel. But believe me you will get the worst ever experience with airtel dth service center. Commitment was given for one day, one hour and then half an hour nobody cares for your time and money and they never come back. They disconnected my phone in between the conversation, even when it was transferred to senior person she also disconnected the phone without listening to the concern. People there are just spending good time with good brand name but giving the worst service. Airtel should work on this service otherwise they (vertex group) will spoil the entire best service providing company's good rapport...

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
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    Namaste,

    Sub: Disappointing Service

    This is to inform you that your concern listed on 14 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

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