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Airtel DTH service is worst service at all time but now they are taking my ordeal

This is a discussion on Airtel DTH service is worst service at all time but now they are taking my ordeal within the Direct To Home (DTH) forums, part of the Other Services category; dear all, i am using airtel DTH sine three year, from installation to till date every time i got worst ...

  1. #1
    pravin is offline Junior Member
    Join Date
    Jun 2012
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    Thumbs down Airtel DTH service is worst service at all time but now they are taking my ordeal

    dear all, i am using airtel DTH sine three year, from installation to till date every time i got worst service from airtel service egg. now they are taking my an ordeal sine last five days. Company had sent an egg to change satelite without inform me to my home & changed satelite but that time DTH is not working. The eng told me that it will be start afetr 1/2hrs if not call him & gave me his personal cont. no. after 4 hrs i try to call him but niether call attend or call back by egg. i had called customer care they told me your complent will be solved by tomorrow moring by 12 o clock. but many time called to customer care, higher authority but didn't resolved my problem & fourth day gave me his reginal manager no, i called him same answer got. today is 5th day but so far my complent is not solved by AIRTEL DTH. Request you to please look in to the matter & help me.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Nov 2009
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    Namaste Pravin,

    This is to inform you that your concern listed 26 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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