Hi,
I have applied to My Way IPTV dt 17th Aug 2009 vide application number 60023507. At the time of application they have given me the time of 10-12 days to setup the installation. But till now no one from My way have contected me and no installation has been processed. I have contacted several time to the costomer care and every time i was told to wait for 24-48 hours. but no respose till now.

Regards
Amit
9818464635

I Subscribed to MYWAY-IPTV more then three months back. Their representative approached me and told that there are several features in IPTV and it is most advance technology and better then DTH. He convinced me to check for three months and told that the first three months there is a free offer to all the customers. He collected required documents and cheque from me. However, it took more than a month to get IPTV for activation of the service and I need to follow-up with the customer service to get the activation.

Since then I faced lot of technical and function problems in the servers and raise my complaints to customer care. However, the customer service people closed the ticket without rectifying the problem the problems. The IPTV service is very poor. I tried to log the issue through on-line; there is a problem in the website. I tried to register my connection details in the website. I filled all the fields in the on-line form and submitted; however there is no mail confirmation for the same and user id was not generated. The following are some of the issues which I faced and were replicated in front of their technical team who visited my place.

1. Channel freezing problem is there.
2. No change in on-demand Movies for long time, now I am not able to watch most of the on-demand movies.
3. No good games. Only 6 games are available, all are 2D games and not impressive.
4. Kid’s interactive learning channels are not available.
5. Takes lot of time to load and get initial channel. Some times it freezes and I’ve to restart the setup box and modem.
6. Very few regional channels. No Sun network channels. They told that they have technology to upgrade more than 1000 odd channels. However, they are not bothered to upload free to air channels.
7. No regional FM/radio channels. Now this service is suspended.
8. No regional karaoke.
9. Poor navigation screen and there is technical problem in channel navigation.
10. Sound quality and picture qualities are not good. DTH is 100 times better than IPTV as of now.
11. Unable to read the complete program title and other details. Sometimes program details are not available.
12. There is no update on time shift feature.
13. Problem with remote.
14. Only two language options available for Carton network, Toon Disney etc., where as there is chance to add other languages like telugu, tamil ect.
15. There is no telugu life style program are available.

I asked them not to bill me till they improve their service and correct their technical problems.

I received a SMS stating that there is –ve balance in my account. I really wondered how there will be –ve balance without completing my three months subscription. I clearly asked them not to bill till they correct pending issues. Moreover I paid 300/- rupees excess through ICICI bank online. That amount is credited to my account. However, it is not updated in my IPTV account. My IPTV account is showing as –ve.

I always want to be a pioneer in upgrading to new technology; however I feel I became gunny pig by purchasing IPTV some two months back. Since I have DTH as an alternative connection, I escaped from my family members comments and criticisms. Otherwise they should have criticized me a lot for projecting about iptv before getting connection based on their articles and material which they published in their website. Their representative told that I can get all telugu channels including Sun network channels before my connection get activated. There is no update on that so far. I fed up with IPTV and not feeling like watching any channel in IPTV. I want to raise my deep concern to ensure that this should not happened to any one else. Kindly investigate and do needful.


My details are as follows:
Name & Address : Nageswara Rao J
Address : No-31, Anna Street, Karapakam, Chennai – 96.
Mobile : 9940022683.
BSNL No : 044-24502763
Alternative number: 044-65713948

Being a very happy and satisfied customer of BSNL and DataOne for many years, I subscribed for BSNL IPTV in November, 2009 when I was offered a 3 month free trial by BSNL. I paid Rs.1500 in cheque which I was told will be refunded if I wish to cancel my IPTV subscription anytime in these 3 month period. I thought it was an offer from BSNL and didn’t know it involved a third party called “MyWay”.

Eventhough most of the reviews in mouthshut.com about BSNL IPTV were negetive, advicing me not to go for it, I opted for this only because: Firstly it was free for 3 months to try, Secondly I would get my old Dataone modem (Type-I with only one USB and one RJ-45 slot) exchanged for a new Type-II modem(4 RJ-45 slots and wireless) for Rs. 400 extra.

My plight with MyWay:
1. In Nov 2009, MyWay executive came very promptly to collect the cheque on the same day I called for IPTV. This is the only time they responded promptly. I filled and signed on the application form, and also another form requesting for replacement of my old modem with Type-II modem agreeing to pay the difference amount of Rs.400.

2. Wrong commitment: I was misinformed by this MyWay executive that
a) Installation will take 4 days,
b) The cheque I gave will be encashed after 3 months, only if I wish to continue the subscription beyond the free 3 months period, and only after taking my phone consent
c) The difference amount of Rs. 400 for modem replacement will be reflected in my BSNL bill and I can pay them.

3. After a week, I called MyWay customer care, and I was told that it will take one -two weeks. I asked for cancellation of my a/c . But, surprisingly my cheque was encashed on the same day I called (on 25th Nov 2009 SBI Chq.No.294272 encashed for Rs.1,500.00).

4. On 27th Nov 2009(Complaint No. 0001) I called your customer care to know the status of my cancellation, I was told that my cheque is encashed and they got the money, but there is some problem with financial dept. and so my connection can’t be installed. My amount will be refunded in a month. I got angry, but I could do nothing but wait for my refund.

5. Since then, I was waiting for my refund. But surprisingly on 12th Dec 2009 MyWay technician came for installation and installed IPTV with new Set-top box using our old Type-I modem which has only one LAN port. He didn’t get the Type-II modem though I signed the form for modem replacement with new Type-II unit, on the very first day. So, now we can’t have internet and IPTV both simultaneously. I now have either internet or IPTV any one at a given time. I being a software executive, I can’t disconnect my internet. So, IPTV is as good as not installed. He promised for Type-II modem in 4 days.

6. On repeated calling, on 5th Jan 2010 (after one more month) Type-II modem was delivered at my home by some BSNL lineman. But, to my surprise, I am told that I’ll be charged an amount of Rs.1600 for this modem rather than the difference Rs.400 as promised earlier.
Seeing all these prolonged delay, wrong commitments, and misinformation from customer care, I got thoroughly discouraged by Myway service and decided to get rid of Myway service and take my refund money Rs.1500.

7. On 5th Feb, 2010 I called Myway customer care and requested for cancellation of my service. I was told to email a request for cancellation to help@myway.in , and I’ll be getting a confirmation call from them soon. I mailed a detailed request for cancellation mentioning all the agony I have experienced.

8. On 12th Feb, 2010, having got no calls from Myway, I called them to know the status. I was told that they don’t have access to check emails and they need to raise a request for cancellation. So, my cancellation request was given on 12th Feb Req No. 0003

9. On 15th Feb, Myway fellow called me and asked for recharging my a/c. They don’t even know that I asked for cancellation. He asked the reason, I explained him all the story and also told that I’ve been charged Rs.1600 for the modem by BSNL. He said he’ll be mailing a letter to my email and I need to show that at BSNL office to get the refund and also asked if he could send anyone for collecting the recharge amount. I said first let me get modem amount refunded. As expected, the email never came and I had to pay the BSNL bill with late charges waiting for his mail.

10. On 3 April 2010: I called Myway and talked to Nikhil. He said he’ll forward the issue on priority basis. I made it clear that I have completely lost faith in Myway and that they have to give a post-dated cheque for the refund before I handover the set-top box to them.
My Subscriber ID: 100011494 Hyderabad, INDIA

All the calls and emails are going to deaf ears. They dont even bother about them.

Till date, no one from myway has ever bothered to call me. They called me only once and that was to remind me to recharge my account.

What I have lost:
1. The Rs.1500 I paid in cheque to them.
2. The Rs.1600 for Type-II modem, which they said will be refunded by BSNL
3.The mental peace and trust in BSNL

I Dont interested to watch myway iptv because of there is less number of telugu channels.so as possible as remove my connection.
my BSNL Phone no:040-23044894
Consumer No:4000558049
My cell no:9440049300
city:Hyd
A.P