THIS IS THE COMPLAINT WHICH I HAVE REGISTERED WITH LENOVO ON 30/01/2012:


Dear Sir,

The details of my PC are as follows:

Model: LENOVO IDEACENTRE B310

Serial Number: xxxxxx

Product Information: IdeaCentre B310

MTM: xxxxxxxx

PURCHASE DATE: 03/11/2010 from CROMA retail mall, Surat

I had complained for LENOVO IDEACENTRE B310 in May 2011, and LENOVO had made me suffer for more than 3 months to get my B310 in running condition. After a lots of hue and cry over the matter, my HDD was replaced 11/08/2011. At that time also, I had expressed to the service-person, what should be done if this type of problem arises again.

My previous complaint no: 4270235900. The scanned copies of invoice and 3 times service reports are IN MY POSSESSION.

I was unfortunately right. The same problem arised with my PC again on 07/10/2011. I launched an official complaint with LENOVO, and my complaint no. this time was 4270336053. Again I had to pass through all the mental and physical turmoil. There was some problem in the PC which caused frequent HDD failure. So I had requested you to replace the whole unit, as rectifications here and there and HDD replacements were not working. After considerable amount of time pass from your side under some or the other pretext, I had to unwillingly agree for another HDD replacement as those were the festive days, and I was in urgent need of the computer. Thus I got another HDD replacement on 01/11/2011.

Dear Mr. Lenovo, the same problem has arised again on 28/01/2012. I am launching an official complaint with LENOVO to get my LENOVO B310 junk piece replaced. I have lost a considerable amount of data due to frequent HDD failures previously, which has caused me lots of mental, physical as well as economic stress. Due to these frequent HDD failures, I am in a situation wherein I do not understand how to manage my data. I think there is some problem in the CPU which makes the HDD fail frequently. Please look into the matter on URGENT basis. I have been given a sub-standard piece, and I do not want to pass through the problem over & over again as rectifications here and there and HDD replacements are not working.

Therefore, I again would like to inform the company to replace my LENOVO AIO B310 with a new standard piece, and if the company is not willing to do so, it may take it away and throw it in their scrap-yard, and return my money back as soon as possible. After spending more than Rs. 40000.00 for a standard branded PC, if I am going to face trouble off and on like this, then I am definitely not getting my money's worth, and I feel I have been duped and cheated by the company by luring me to buy and giving me a sub-standard PC at the price of a new, branded standard PC, so that I can feel that I have been getting the standard PC according to what I have invested.

Kindly resolve my issue as fast as possible, failing which I shall be compelled to take legal steps against LENOVO, India.

Thanks.

Dr. Satyesh Vaniawala
Surat - Gujarat. (INDIA)
M: 9227534398