Dear Sir,

I have purchased a HCL laptop(Serial no-4111AE817292) from Janakpuri Distric Center,New Delhi 6 months before.After 2 months laptop was not working properly. then i talked with customer care excutive,he told me within 24 hr engineer will contact you but one of your engineer Mr.Hitesh(Mob-9212553573)who is working at Dwarka Sec-7 Service station came to my home after 20 days dated on 3rd Sep 2011 to take my laptop to service station and he told me he will return laptop within 7 days.

My Complain ID no. is 8400035105.

After completing 7 days i have regularly talk on customer care no. regarding laptop delivery date , they always gave me a new delivery date but they were failed to fulfill the commitment.

After that i have approached to HCL service station,Dwarka Sec-7,New Delhi.I have asked about my laptop,they always told me to sit in customers area and after waiting 1/2 hr again i have asked then they told me they were not able to collect any information from head service station(Green Park,New Delhi).Same thing happened with me minimum 6 times.After that i realize that they were just trying to waste my time.

Then i got Mr.Harish's(Manager-laptop Service) mobile no.(9871770974) from Dwarka sec-7 service station.I talk to him,he commited me to deliver my laptop within 2 days but it was also failed.After that day he stopped to attend my call.

Today,i have again called him atleast 20 times but i have not get any response.

I have purchased this laptop with the suggestion of my friend but experiencing such a worst service from HCL,I will not suggest any one to purchase HCL computer.

Today i have decided to go consumer court to file a complain against HCL tomorrow but i think to mail you first.

I have very much mentally and financially suffered due to bad service provided by HCL.

I hope you can understand my problem.I request to help me and please take a serious action against such a irresponsible person of ur company.

Please give a response mail ASAP.

Thanks

Anil Kr. Singh
9868313388