recently purchased an optiplex 990-- six weeks ago

- Talked to sales rep - asked 3 separate questions about the graphics card
Does it have a dual port output? yes he said -- Are they VGA or Digital or both? He said both. Are they ATI compatible? He said yes.-- It arrived with a single graphics port- Called immediately. They said they would fix it. Six weeks later no resolution. six weeks of phone calls. Asked the customer service supervisor-- Do you want me to return and lose a ten year customer rather than fix this? She said that would be fine. So now I get to waste days of setting up all the programs and disk directories-- again. Good bye dell-- Good machines but now have the worst customer service in the industry. Maybe going the way of Compaq?????

Basically thier is nothing like customer service i purchased the dell laptop 5010 3 months back it was started giving problem it was purchase from the kay kay over seas which is the dell distributor in mumbai i guess they told me to give a call in their tech support team but it take approx 25 min to reach thier 2ndly after putting me to the long hold i got the answer that your machine is not in warranty the unit which was sold to me was refurbish product and after that the kay kay also refuse to accept it this was my worst experience with dell and in future i was never reccomend dell to any one i am surprise how the company like dell has appointed such idiots as thier distributors bcoz of this thier brand images are going down that all idiots does not even know how to talk with a customer

Hello Abdul,

I am very sorry to hear this. It is indeed a very unfortunate incident however, please check if you purchased the system from a Dell Authorized Dealer. It is very likely that this system was sold illegally to you and hence it does not carry any warranty. We always guide our customers to check the authenticity of the seller and the product you are purchasing.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.