Dear Hcl exec.
as i recieved a call yesterday from Mr. Atul Joshi about the concern i was
supposed to get the response by today morning and yet i have not received
any clarification from your side pls let me know abt the stattus of the
concern
and also mention abt the the drivers cd which i was promised to get on day
before yesterday
due to latency in this process to get response
i have to suffer mentally as well as financialy because the laptop i
purchased is useless with out drivers
pls have a strigent action Aa early as possible

On Mon, May 4, 2009 at 6:34 PM, Mohan Salvi <mb.salvi@hcl.in> wrote:

> Dear Mr. RGHAV ,
>
> Sorry for inconvenience caused to you. I am forwarding this mail to Atul
> Joshi who handles Goa territory.
>
> Dear Atul , kindly speak to him and understand this issue.
>
>
>
> Thanks and Regds
>
> *Mohan Salvi*
>
> *HCL Infosystems Ltd - Pune*
>
>
>
> *From:* raghav shukla [mailto:raghavshukla007@gmail.com]
> *Sent:* Monday, May 04, 2009 10:31 AM
> *To:* mb.salvi@hcl.in
> *Cc:* goa@hcl.in
> *Subject:* Complaint regarding Services offered
>
>
>
> Hello Dear
> On date 25-04-2009 I have purchased the hcl laptop B 38 C2D S NO.
> 4094AX349547 , From Dealer I was informed by any configuration and he
> supported me also when i asked him about linux support later on i got to
> know also that it does not suppport linux so please tell me what action can
> i take against the dealer who has misgiuded me and conselled the product to
> me apart from this
> i was also not provided by the drivers required for Vista And XP , When i
> called customer care they gave the link "www.hclsupportservice.in" which
> also does not work i have the problem at the time of getting the list of
> products it does not go anymore after this
>
> So i visited Goa HCL service center as well on 29-04-2009 and asked them
> to get the drivers initailly they advised me to download the driver from
> internet even after knowing that i am getting problem in downloading this
> later i asked this one in written then they told me to wait and gave me
> reply that they have asked it from pune Head office and it will take hardly
> take one day to reach here, On 30-04-2009 I have not recieved any call from
> them when i called they said it will reach on 01-05-2009 on 1 st may i also
> have not recieved any call
> and when i called they told me that its Pune Center which is taking time
> they are helpless On this reply from one of HCL service center i start
> repenting on purchasing this product
>
> and even today i have not recieved any call and the product is useless for
> me
>
> Under Consumer Laws to get the good services and satisfaction i want
> following action
> So i am totally disstatisfied with the service and product which i have
> been provided by hcl
>
> i want to get it replaced and paid me back by which i can purchase a laptop
> which is fully linux supported and get the good services
>
> i am sending a copy of this to consumer court just as notification
>
> Kindly send me also all the mail addresses to which i can inform this
> --
> Raghu Nandan Shukla
> (09212758954)

sir,

my laptop webcam has disturped so i went to it in your servicecenter in jhansi .
he replied me it will replaced after two weeks but now he says me that he sent mail to company for replace webcam but now tow weeks go he is not repair my web cam when now it is in warranty period .

so plz you tell what can i do for repair my web cam?

give me response immediate my mb no. is 9005661177

TO WHOM IT MAY CONCERN

I am aseem rastogi I have purchased HCL laptop-S.no.6094AX458786 on 27/july/2009. i have regestered for YOUNG INDIA PLAN & got the sealed packet from courier DTDC(no.V01934510) & opened inpresence of delivery boy i found 1 reebok carry bag and 1 EMPTY BOX OF WATCH BOTH reebok poducts given comments on ackment slip Piz check amd deliver contents therein .

thanks & regards
aseem rastogi

SIR,
I have purchased hcl laptop from sector-22c chandigarh from hcl showroom hcldigiexpress who has given advertisement in the tribune regarding free reebok watch and reebok bag worth rs 3900/- but after i purchased vendpr said we will register online with hcl who will provide me the gift items as promised, but after several reminders young indiahcl people has send me e-mail that vendor has not registered my laptop with promotional code so we are not giving you the gifts. sir i want to tell you that i would have got good quality samsung laptop at the same prise with gifts worth 2500/- but they have cheated me. kindly look into matter .
j. p singh
m-09316969127

dear sir,
i have bought an hcl laptop( Model:powerlite 9400sp, s.no:4093a1356938) from alocal vendor in Palampur (Himanchal Pradesh) and now iam studying in Jalandhar but after one month it stoped working properly and it is under warranty but hcl care jalandhar and chandigarh is not solving the problem so pls look into the matter i have submitted it twice bu t the problem is not solved i have the photo copies of submittion in hcl care of jalandhar, Sir iam a student pls help me out or show me how to raise case against them i have all the documents necessary with me.
Email:rsh_aryan@yahoo.co.in
Mobile:+919914505646
Niit Jalandhar

Dear All,

Regarding your complaint you just have to send a complaint letter to the Head Office of the Co. to get any solution on Company level. Keep a copy of that letter with you. Wait for the response for 15-20 days and revert back soon after getting any help from the Co's. side.

Respected Sir,
I am very sorry to inform you that the attitude of your staff is
towards customers is quite callous and disgusting. First of all I could get
the number of your customer care call centre with great diffuculty. The
person there was unwilling to help and register my complaint and he tried
his level best to delay it. He was insisting again and again that my
warranty period has expired. (I have purchased it 10 months back and it has
3 years warranty.) Utlimately my complaint No. 228090148 dated 25.8.2009
was registered and and one Mr Manish came to my house to check my computer.
He took some parts of the computer with him with the assurance that within a
week my computer will be repaired. Today it is 15 of Sept and the person at
your call center has just told me that it may take some more time to locate
the person concerned. And God nows when my machine will be functional.
Sir, HCL is a reputed company of international fame. I read news
regarding the achievements of your company in the media regularly. I am
surprised how the persons working in such a reputed company can be so
callous toward their own customers. I preferred HCL brand among several
reputed multinational computer companies only because it is an Indian
company it will have better customer care facilities.If such is the state of
affairs in HCL, then I can only say that I will have to go to the consumer
court to redress my grievance.
With last hope from your end.

Yours
sincerely,



(R.P.Upadhyay)

M/S HCL

1. Further to my earlier complaint.

2. Regret to informyou that I did not receive and reply so far. However, I am writing my problems once again to you. My HCL laptop Sl.No.3064AX045068, HCL 5601(milk stone) was subjected for a small servicing during the warranty period at your Chennai Service centre. During that time, the Manager of the service Centre Mr. Subramaniyam advised to enter into a AMC contract for two years for Rs. 7000. I paid the amount to him by a cheque bearing No. 732213 dated 26-11-07 of ICICI bank. The cheque was promptly encashed by your accounts department and I presumed that the particulars of the AMC details will be available on your network. He also told me that the extended warranty is applicable only in India. In the last week my daughter took the laptop in your Kochi facilities, but they have refused servicing stating that no particualrs of service contract is available in your network.

3. May I request you to do the needful urgently to resolve the issue/ Alternately, if not possible you can refund my amount with interest to me since you did not cover the serive warranty. An urgent action from your esteemed organisation is requested.

4. My e-mail id udaybhanunambiar@yahoo.co.in.

Yours truely,

Udaybhanu

this is to bring to your notice that i hav bought a pc from anchal computers laxmi nagar delhi smwer two years ago and its guaranty/ warranty is still existing. a complaint was lodged by me on 3/9/9 and was attended by service engineer on 7/9/9, and he took the 8 gb hard disk and said that it will be replaced / repaired.
but even after 12 days of waiting the HCL people dont hav any answer why my pc is still without the hard disk.
my complain number is 39090022.

Dear Sir/Ma'am,



This is to bring to your notice the utter lackadaisical response to complaints
by HCL.

My HCL Desktop computer has a three year warranty. Last month the DVD Reader/
CD writer combo drive packed up and that was the starting of my travails.

Firstly, it is next to impossible to get through to the service centre no. They
are perennially busy...and when there is no busy tone, there is no
response...may be they are only for out calls!


With great difficulty i got through to Mr Ranganathan, the service head who was
kind enough to connect me on the internal service line to register my
complaint. The complaint was taken down but i was not given the docket no as
the computer was not working (this is service centre of a big IT major!!). This
was somewhere around 12 Aug.


The tryst continues. Finally, courtesy Mr Vivek my complaint was registered on 20
Aug with the caller ID 208090195. I was overjoyed and assummed that god has
been kind and all my troubles are over. But, alas, that was not to be.


At home, we kept waiting for the bell to ring and messenger from God (HCL) to
come to take us out of our misery. But maybe our prayers were not loud enough,
so, again, I had to knock at the door of the head priests, ie MR Vivek, and
then on 26 Aug we were graced with the visit of the service
representative who removed thr troublesome CD combo drive and gave a
receipt No 25454 and caller ID 258090318 (carbon was the same standard as
HCL service and can hardly be read, so the number may not be correct).


However, the gods are still not pleased and the CD combo drive has still not
been replaced.


I refuse to herein after keep ringing up all and sundry in HCL service to beg
for favour, which is my right.

Therefore, the action which I propose is as
follows:-



If my service is not attended to within next two working days that is by 15
Sep 09, I will be approaching the consumer forum to file a complaint, as well
as other legal recourse.

Secondly, publicise the excellent(!!) sale support of HCL.


Waiting for your reply.


Regards

Captain Puneet Chadha

sir ,I take Hclnotebook B38C2D SINO:6094AX458722 in bangalore from dealer month of august11 2009,i register on 12 in that month there is a gift of woofer and Tshirt the dealer told with in 10 days you got it you register in hclsupportservice.in but the thing is i didnt got now !so whats the reason i register correct and you replied also ,so i kindly reqest you please reply whats the problem ?if dealer cheat me what action i take ,,,,,,,,,,,,,
I wait for your reply
thank you

I am from Bangalore,i take Hclnotebook B38C2D SINO:6094AX458722 on 11august2009 from nearest dealer in that month he told gift of woofer and reebok t-shirt you register it in hclsupportservice.in and send adress after reply from hcl with in days you gotit.i follow same procedure and you also replied and i also send my adress means it registerd on my brother name Suresh and adress also so what the problem i dont know the dealer would cheat or any problem from my side so i kindly reqest you reply whats the problem ?i wait for your reply

you Reply to this adress call to this no(9738533942)

thankyou

Dear Sir,

I had purchased a HCL desktop with 3 year warranty from Priya Communication, Sector-14 Gurgaon. Later on i noticed that my HCL TFT 17" giving problem oftenly when i turn on my PC. It was showing a sleek pink line and regarding that problem i had called to the customer care and they registered my complaint (149090451) on 25th Aug 2009. On 18th Sep 2009 an engineer came and he did pick the TFT and told me that it will be replaced within 10 days. After 10 days i called to customer care regarding the status of my TFT but they said to me that they can only forward the request to service provider. Now its 12th Oct 2009 and from 28th Sep 2009, i have called them around 50 times and evry time they just forward my request but no status i got till date. They are just trying to tentalize me. Mr. harvinder (CCE) had given me the number of service provider Mr. Anil (9811349666) but Mr. Anil has told me that you have to get the status from customer care instead from me. Now what should i do sir.
Its my humble request to you sir please take some necessary action to sort out my problem.

Regards,
Rohit Mehra
9999769468

dear sir,
my self AMIT AHUJA , i have purchase a hcl laptop from shri vivek computer , govind nagar kanpur, & they have promised me that i will get my gift through courier & till now i have not got it . i request u to pls solve my problem & reply as soon as possible

my email id : amitahuja.2009@gmail.com
contact no. 9616071707

dear sir i did not find my wrist watch till now.i purchased my desktop computer on 14/10/09 .sir i would to gave some responce on this case.i give my some adress and other infoermation.


Name :- Binod singh
Adress:- rly qtr. 94/b unit-2 B.F. siding shalimar howrah-711103 (WB)
Mobile no:- 9748715416/9163685545
Date of purchase :- 14/10/09
Desktop machine no :-HCL A7- 1121
S.L.no.:- 8097 A7019916
Promotional code:-DIW 090901