Dear concern,

I Khalid, log a complaint on 12th of this month and get complaint id i. e. 8400053566. I received a cal from hcl executive on 13th oct, he told that he'll come to me on 15th oct to resolve the problem, his mob. no. is 8445113702.
Till today I don't get any solution from Hcl and the person does'nt respond again whenever i call him later.

Kindly do something to resolve the problem and take corrective action, otherwise i'll mark a mail to Mr. Shiv Nadar directly.

Kindly respond.

Asifaslamhmi@rediffmail.com

Khalid
9319993456
9808269569

Dear Sir,

I have purchased a HCL laptop(Serial no-4111AE817292) from Janakpuri Distric Center,New Delhi 6 months before.After 2 months laptop was not working properly. then i talked with customer care excutive,he told me within 24 hr engineer will contact you but one of your engineer Mr.Hitesh(Mob-9212553573)who is working at Dwarka Sec-7 Service station came to my home after 20 days dated on 3rd Sep 2011 to take my laptop to service station and he told me he will return laptop within 7 days.

My Complain ID no. is 8400035105.

After completing 7 days i have regularly talk on customer care no. regarding laptop delivery date , they always gave me a new delivery date but they were failed to fulfill the commitment.

After that i have approached to HCL service station,Dwarka Sec-7,New Delhi.I have asked about my laptop,they always told me to sit in customers area and after waiting 1/2 hr again i have asked then they told me they were not able to collect any information from head service station(Green Park,New Delhi).Same thing happened with me minimum 6 times.After that i realize that they were just trying to waste my time.

Then i got Mr.Harish's(Manager-laptop Service) mobile no.(9871770974) from Dwarka sec-7 service station.I talk to him,he commited me to deliver my laptop within 2 days but it was also failed.After that day he stopped to attend my call.

Today,i have again called him atleast 20 times but i have not get any response.

I have purchased this laptop with the suggestion of my friend but experiencing such a worst service from HCL,I will not suggest any one to purchase HCL computer.

Today i have decided to go consumer court to file a complain against HCL tomorrow but i think to mail you first.

I have very much mentally and financially suffered due to bad service provided by HCL.

I hope you can understand my problem.I request to help me and please take a serious action against such a irresponsible person of ur company.

Please give a response mail ASAP.

Thanks

Anil Kr. Singh
9868313388

Dear Sir,

I have purchased a HCL laptop(Serial no-4111AE817292) from Janakpuri Distric Center,New Delhi 6 months before.After 2 months laptop was not working properly. then i talked with customer care excutive,he told me within 24 hr engineer will contact you but one of your engineer Mr.Hitesh(Mob-9212553573)who is working at Dwarka Sec-7 Service station came to my home after 20 days dated on 3rd Sep 2011 to take my laptop to service station and he told me he will return laptop within 7 days.

My Complain ID no. is 8400035105.

After completing 7 days i have regularly talk on customer care no. regarding laptop delivery date , they always gave me a new delivery date but they were failed to fulfill the commitment.

After that i have approached to HCL service station,Dwarka Sec-7,New Delhi.I have asked about my laptop,they always told me to sit in customers area and after waiting 1/2 hr again i have asked then they told me they were not able to collect any information from head service station(Green Park,New Delhi).Same thing happened with me minimum 6 times.After that i realize that they were just trying to waste my time.

Then i got Mr.Harish's(Manager-laptop Service) mobile no.(9871770974) from Dwarka sec-7 service station.I talk to him,he commited me to deliver my laptop within 2 days but it was also failed.After that day he stopped to attend my call.

Today,i have again called him atleast 20 times but i have not get any response.

I have purchased this laptop with the suggestion of my friend but experiencing such a worst service from HCL,I will not suggest any one to purchase HCL computer.

Today i have decided to go consumer court to file a complain against HCL tomorrow but i think to mail you first.

I have very much mentally and financially suffered due to bad service provided by HCL.

I hope you can understand my problem.I request to help me and please take a serious action against such a irresponsible person of ur company.

Please give a response mail ASAP.

Thanks

Anil Kr. Singh
9868313388

i am alok rai
i bought a hcl laptop on 12-jun-2011 with the offer of 2 years extended warranty and 3 year macfee antivirus .
when i asked custumer care they told me send all scan document regarding to extended warranty document on hcl email id .
i have sent it more than thrice but they are not responding
my machine detail
DLY NO:3000033713
ORDER NO:2210002109
S/R NO:A101AE324514

My laptop webcam has disturped so i went to it in your servicecenter in Ahmedabad .he replied me it will replaced after two weeks but now he says me that he sent mail to company for replace webcam but now tow weeks go he is not repair my web cam when now it is in warranty period.so please help me out for this kind of stuff.

श्री मान जी
मै ने ४ माह पहले hcl का लैपटॉप लिया था |जिश के साथ मुछे entvayras और २ साल की वारेंती दी थी |लेकिन मुछे अभी तक नहीं मिला हें| मुछे इशके बारे मै जानकारी दे|

dhanyvad

I want to lodge a complaint to CNBC Awaaz Pehredar, against HCL Company. In this connection, it is submitted that i had given my laptop under warranty to HCL Service Centre Karnal. But he is making excuse that the spare part is not available. I talk to there executive in HLC Office. The telephone no of HCL officeis 1860-1800-425. My complaint no is 8400055714. It is requested to please take the matter with HCL and oblige. Thanking You. Mona Mittal 9355129822"

Dear Exe.
I have purchased HCL PC bearing M/C Sl. NO: 4113AC151436, Product Code: AC2V0119 with Product Description: EZEEBEE L A330 TRU on 14.07.2011 from EXEL INTERNATIONAL, RANCHI with 12 months warranty, but assured two years additional warranty from the company. As required by the company I have sent xerox customer copy, bard code (original), xerox copy of Bill issued by the seller and registration paper on 30.08.2011 by dtdc blue courier services to Special Promotion Cell (FSL Division), HCL Infosystem, E-4,5,6 Sector-11, NOIDA (UP)- 201301. Till date I haven't received any confirmation about my letter. Pl. inform me about the action taken in this regard.
Thanks,
AK Sinha.

i have purchased a laptop from your company(HCL ME) . It is having some problem and i have call to your regional offices by no reply and no service. its so cruel. please repair it as soon as possible. because i have a lot of need for it.

sir
i have purchased a laptop from your company(HCL ME) . It is having some problem and i have call to your regional offices by no reply and no service. its so cruel. please repair it as soon as possible. because i have a lot of need for it.

charley koshy
9495705744

I am gaurav tanwer I have purchased HCL computer-S.no.7087AZ008093 & the complaint no is (8400044287)
The PC was registered with name SEEMA TANWAR. Mr Hitesh ,the engineer of your HCL inosystems ltd checked the problem and observes the problem in [MBD 431&1 GB RAM] & he picked for replacement .
HE attended the call on 23-9-2011 but the problem not rectified .please take action urgently

mene indore ki shop se hcl system liya jiska mrp 19000/ rupees ban raha he par dealer ne mere se 21200/ rupees liya

i have to launch a complaint of the ill functioning of the CD-DRIVE of our hcl leaptop
Machine sr. no.-7093ax013075
Product code:ax1p3923
Product desc.:HCL Leaptop p-39
warranty card no.:26670
we tried to lodge this complaint through your HCL contact no ,but No further action was taken.
so please consider this

This is to complaint that CD Drive of my leaptop is not working .I have contacted to your representative regarding this problem but no further action was taken so i am mailing this to your so that so action can be taken from your side.
Name: Miss Ankita Kumari
Address: D/O Pradeep Kumar Singh
Sadabahar Chowk,Near Durga Mandir Chowk
Namkum,Ranchi.
Contact Person :Ankita Kumari
Phone no. :8092114707 , 9570211296
Machine Sr.No. : 7093AX013075
Product Code: AX1P3923
Product Desc. : HCL Leaptop P-39
Warranty Card No: 26670
E-mail : singhankita.3119@yahoo.com
These are details of my leaptop which would be beneficial to you for some further action that would be taken by you in future .