Dear Sir

We place purchase order to HCL Infosystem with full advance payment for 60 Desktop on 18-09-09 and take receipt for the same. But after so many phone calls and e-mail we could not got our system. i make complaint at Head Office also but problem could not solved till now. Now company personal asking Rs. 1000 per PC due to update price of computer. When we make full payment in advance how we can pay more. Please help me.

Thanks

Virender Kumar
094168-88886

Dear All,

Kindly forward your written complaint to the Head office of the Co.

NON-RETURNING OF 1 GB RAM


Sir/Madam,

I have purchased HCL Desktop with product Code : AZ001084 and Machine Sr No. 8084AZ071265 on 25th Dec 2008 from M/s Syal Electronics, Palam Village, New Delhi – 110 045.

2. The initial configuration of the Desktop as per the advertisement made by M/s Syal, a dealer of HCL computers and Laptops, is appended below: -

Model : AZ 1084
Operating System : FREEDOS
Processor : Duo 2.53 GHz
FSB & Cache Memory : 800 MHz
Mother Board : Intel 945
RAM : 2 GB DDR 2
HDD : 320 GB
Optical Drive : DVD RW
Key Board : Multimedia Keyboard
Mouse : Optical Mouse
Monitor : 17" TFT wide
Warranty : 3 Year on side
Price : 29,490/-

3. Just after three months of purchasing, the desktop started automatically going to restart mode. The frequency has increased whenever opening the new files in Word, Exel, Paint, Adobe, etc. At the first, I made a complaint to the M/s Syal, he then send his software engineer for initial check up. Software engineer thought that window may be corrupted by viruses and he straight way formatted the PC. But the problem could not solve. Software engineer of M/s Syal then suggested for giving a complaint to the HCL service centre for the hardware problem.

4. Subsequently I registered a complaint to HCL through M/s Syal. On 20 Mar 09, Mr. Pravesh, hardware engineer from HCL services visited my house and identified the problem of 1 GB RAM (There are two circuits of RAM of 1 GB each). He take out 1GB RAM from my PC for repairs at service center and made the PC operational on another 1 GB RAM. After a week or later Mr. Pravesh replaced the repaired 1GB RAM and close the complaint. (For reference customer service report 9753 of 20 Mar 09 enclosed as an attachment 1)

5. But after replacing the RAM it started again going to restart mode. Subsequently I followed the same procedure for complaint to HCL. On 10 Apr 09, Mr. Chandan, hardware engineer from HCL services attended the complaint and he also did the same thing. He take out 1GB RAM from my PC for repairs and made the PC operational on another 1 GB RAM. After a week Mr. Chandan replaced the repaired 1GB RAM and close the complaint. (For reference customer service report 8196 of 10 Apr 09 enclosed as an attachment 2)

5. But the problem not rooted out yet. It started again going to restart mode. I continue my work on the same PC for the time being, as I have to leave for Mumbai for more than one and half month. After coming back to Delhi, I again logged complaint directly to the HCL service centre on 17 Jul 2009, complaint No.177090109. After a long chase on the phone number i.e. 46142680 the complaint has been attended on the 28 Jul 2009 by Mr. Shiv. He also took the 1GB RAM from my PC for repairs and made a PC operational on another 1GB RAM. He yet to replace the 1 GB RAM. (For reference customer service report 18821 of 28 Jul 09 enclosed as an attachment 3)

6. Now PC is running smoothly, but on the 1 GB RAM. Neither the phone number is being picked up nor, the service engineer has replaced the 1 GB RAM. What should I do?

Sir
Being an HCL EMP i purchased this desktop on 2/06/2008.Now
this peice is not functioning properly.Three things which i want to
mention --

* Mouse

* Starting Problem

* Ports

These are the main things of a PC and look they are not working.

When i made a call to book an eng to fix this problem ,they are saying
that the pc is out of warrenty.I mean i m not a fool or have i made a
fool .The warrenty card shows that this pc is in 3 year of warrenty.

Ok they told me send a mail with a copy of BILL and WARRENTY CARD. I
did it like a gentleman.But now they are saying that they are not
receiving my mails.Being an IT person i thought that the server might
be blocking my email id and send the same mail from 2 diff email id's
.But still they havn't receive it.

NOW SOMETHING IS WRONG OVER HERE



PLZ GIVE ME A SOLUTION ..........

[QUOTE=Unregistered;16618]dear sir,
i have bought an hcl laptop( Model:HCL notebook B38 C2D, s.no:6094AX460308) from INDIRA SWITCH 14-15, indira plaza, hawa sarak, jaipur (Rajasthan) on 16 july 2009 , but i have not yet got my young india prize, sir plz look in to the matter send me my prizes.
Email:pramodmandawat@gmail.com
Mobile:+919694339811
pramod kumar mandawat

Dear All,

To get any help from the Co. Pls. forward your written complaints to the Head office of the Co. The address is:
The Managing Director,
HCL Infosystems Ltd., E-4,5&6, Sector 11,
Noida, UTTAR PRADESH – 201301.

Respected Sir,

I had brought an HCL laptop in the month of September from a dealer stationed at Jalandhar City, Punjab. It is known the Digilife. The adress of the dealer is:

M/s Regional Computer System
Opp. Lovely Auto, Nakodar Chowk,
Jalandhar City. Tel: 0181-5000090
email: gupta74@hotmail.com
hclds.jalandhar@gmail.com
After two weeks or so the screen of my HCL laptop started flickering. I went to the above mentioned dealer and submitted my laptop. Now it is 4th nov, 2009, and i have still not got the laptop back. I caled them, but every time I call they come up with some explanations which I feel are not true. Sometimes they fix a date when I am told that I would get my laptop back, but again they say, due to some situations they would need time. I am fed up of adrressing such arguably false explanations everytime I call them. Please help me sir.

hi.. i bought a hcl notebook on 6th august frm a store in delhi but with in 2 mnths times the mother board had short curcit.....i chose to buy hcl for its after service but sorry to say the serive is very poor of hcl... as aftr he mother board had short circuit i had contacted the centre frm where i had bought this note book n they gave me anumber to contact for a hcl service station n firstly that service station had shut down aftr which i manged to get another num for a diff service station who said they do not repair laptops n fither gave another num who to refused to repair the laptop.... mind it all thsi servic station i ma mentioning are exclusive HCL service station. finnaly i manged to find one in greenpark in new delhi who assured to get it repair and give in 2 working days but when appoached to collect aftr 3 working days was told it wasnt done n then said according to tems n condition if spare parts not avlaible can take more then that,,,,, i agreed to it but aftr i collected my laptop must say my laptp has been making noise when i start n rather its in a bad condition n also the the portion where the keyboard is had come out...... all i can say i horrified with hcls service and in near futher will never buy any hcl product neither will reccomnd any one to buy hcl........hcl says sumthing else but delivers some thing else......i regret choosing hcl.......

Dear HCL , I have purchased one EZEEBEE TOP T321 PDC having number 7097AZ008008 AZ001121 from the local reseller/service provider m/s. DVS Kolkata-7000 32, on 19th sept. 09, the same company made the installation but I am not sure of perfect installation, I want some qualified person should see the installation from your end and to see the installation is proper and to see that I am getting the best from this proiduct. I am also observing a white patch on my HCL TFT LCD MONITOR which may be a deffect, I am putting my name, Address and my cell phone number for your quick reaction.

THANKS.

ALOKE ROY.
R/3/4, Regent Estste,
(Govt. Housing)
Kolkata- 7000 92.

cell- 91 9804 234748

e mail- alokeroy999@gmail.com.

Respected sir,

I am facing so many problems in our company laptop (HCL laptop) from till
I have purchase it and now again I have submitted it in your service
centre at Chandigarh against JOBSHEET NO. 2302004467 DT. 28/11/09. Please
advise your engineer please check the problem and do the Permanente
solution.

This is my closing time and you cannot imagine how I can close my closing
without laptop. Please do the needful at earlier at possible.

Thanking you,

Yours faithfully,
Pawan Kumar
Area Sales Manager (Punjab & J&K)
Natural Remedies Pvt. Ltd.
M. No. 09357252567
e-mail : pawan_nrpl@hotmail.com


---------------------------- Original Message ----------------------------
Subject: [Fwd: laptop problem]
From: pawankumar@naturalremedy.com
Date: Thu, November 6, 2008 9:11 am
To: webhost@hcl.in
--------------------------------------------------------------------------

---------------------------- Original Message ----------------------------
Subject: laptop problem
From: pawankumar@naturalremedy.com
Date: Wed, November 5, 2008 10:31 pm
To: wecare4u@hcl.in
Cc: pehredar@moneycontrol.com
--------------------------------------------------------------------------

Dear Sir,

This is to inform you that my self Pawan Kumar working with Vet. Medicine
Company as Area Manager, Punjab. Last year I have purchased a HCL Laptop
from August Marketing Ludhiana vide Sr. No. A074AX171801 product code no.
AX0P2801.

But after five months (in month of April 08) I have face problem like
power off automatically and dual display. In the last one year I am going
to your service station 20 time but problem still pending. Now my laptop
warranty period is expiry. Now suggest me or solve my problem. i am so
irretate

I am waiting for you’re positive response.

Thanking you,

Pawan Kumar
M. No. 09357252567

pawan_nrpl@hotmail.com

Company is not taking any action regarding the same. So please don’t go for HCL Notebook.
HCL notebook is worthless, HCL Company is not taking care of their customer, HCL engineer is not well trained, HCL never give after sale service. Beware from HCL.
Please think 1000 times for HCL Laptop, Because HCL Company is least bother about after sale service.

Thank you,,

Sir ,

I have purchased a HCL desktop computer from CROMA-INFINITI RETAIL LIMITED , located at M/S THAKUR MALL ,Nr. Dahisar check Naka , Dahisar(ease) .Last evening i observed the message "AT SECTOR ..62885040 ERROR..2,READ OR WRITE DISK ERROR ! , please find below details of my machine ...

MACHINE NO. :- HCLCPU AC2V001

MONITOR NO. :- TFTBG447/44447CM.

CROMA CUST NO.:- 9016580

DATE OF PURCHASE :- 15.11.2009.

SALE INVOICE NO. - 120-101362

My personal details :-

Sameer B. Bhagwate ,
Flat no. 15,Bldg.No. C/16,
Taruban Shobha CHS ,
LIC Colony,
Borivali(west), mumbai 400103.
Mob.9870002007/9833166997.

I have opted and paid Rs. 1900/- extra towards extra warranty .I have purchased the HCL machine looking at the HCL brand name and trust after working on your machines since last 20 years at my office .I also have faith on TATA group , hence I bought the machine from CROMA .

Keeping the same relationship in mind , I am sure , I will be given a high priority on your service part and repair the necessary errors on the said system at the earliest .

Regards ,

Samir Bhagwate ,
9870002007/9833166997.
samir.bhagwate@relianceada.com

Dear sir,
I have purchased my HCL Laptop from Great Eastern Appliance Pvt. Ltd., Kolkata, on 15/10/2009 and then somewhere between 16/10/2009-20/10/2009 i have registered my machine via online. My dealer told me that after registering my machine, i will get my hcl gifts through courire from HCL. But i didn't my gifts as yet. I have also talked to HCL CUSTOMER CARE EXECUTIVE through my phone; but he was unable to provide necessary confidence to me. So sir, i am earnestly requesting you to kindly look into the matter and send my gifts as soon as possible.
my mobile number is:
9163590743

Dear sir/madam
This is to inform you that,i have purchased new HCL ME LEAPTOP.in my laptop EC2 option is not working and Dealer said ypu will get free gifts from hcl.3times i was sent details to yongindia.but till date i didn't get any response from hcl.here my details are following below.
SERIAL NO-9094AX117585

CUS.NAME: L.SANTHANAKRISHNAN
ADDRESS: ROOMNO-58
SBS MANSION
NO-10MURHURANGA MUDALI ST
TAMBARAM(W)
CHENNAI-600045.
TAMILNADU
INDIA
REG.DATE: 31-12-2009
PURCHASE DATE: 31-12-2009.
MOBILE NO: 9176176751
EMAIL ID:sankrish2020@gmail.com
DEALER NAME: MORDERN COMPUTERS
87,GST ROAD
TAMBARAM(W)
CHENNAI-600045.
PRODUCT MODEL: LEAPTOP P3858.
PRODUCT CODE: AXOP3858
PROMOTIONAL CODE: NYC120901
INSTALATIONDATE: 31-12-2009

Hi i purchased HCL notebook B38 C2D Machine No. 3094A305900 on Dec 22,2009 at Sri Saimedha Computers Hyderabad. so far I didn't receive
gifts . Please send immediately
THANK YOU