SIR / MADAM
I AM RUNNING A CYBER CAFE IN RANI BAGH MARKET UNDER LICENCE FROM SIFY IWAY, WITH 8 PCs. HARDWARE WAS PURCHASED FROM HCL AND WAS UNDER 3 YEARS WARRANTY. AFTER EXPIRY OF WARANTY EQPT. WAS GIVEN TO HCL FOR AMC FOR 2 YEARS WHICH IS TO EXPIRE IN MAY/ JUNE 2010.
Rs.20,000/- WAS PAID TO M/S HCL.
FOR THE LAST ONE MONTH OR SO THE COMPLAINT LOGIN IS ALSO A PROBLEM AND DESPITE REPEATED EMAILs TO HCL AUTHORITIES THE EQPT. PROBLEMS ARE NOT BEING ATTENDED TO CAUSING REVENUE LOSS IN THE CYBER CAFE AS WELL AS LOSS OF GOODWILL AS 2 PCs ARE NON WORKING FOR > 1MONTH .
FIVE FAULTS WERE REPORTED AND OUT OF THESE ONLY TWO HAVE BEEN RECTIFIED AFTER A GAP OF 10 DAYS AND REMAINING 3 FAULTS ARE PENDING.
EXERPTS OF COMMUNICATION ARE LISTED BELOW FOR KIND PERUSAL PL.:
IF HCL IS NOT IN A POSITION TO CARRY ON WITH AMC, THE CONTRACT MAY BE REVOKED WITH REFUND OF AMC CHARGES AND DAMAGES. I SHALL BE FREE TO GET THE SERVICES FROM ANY LOCAL VENDOR. AT LEAST I SHALL BE SPARED OF THE MENTAL TORTURE WHICH I AM UNDERGOING NOW.
THANKS
AHUJA T R
9311707376
FW: faulty eqpt under amc FAULTY FOR >15DAYS
Wednesday, 25 November, 2009 9:45 PM
From:
"tilak raj ahuja" <ahujatr43@yahoo.com>
Add sender to Contacts
To:
"Jyoti Mohindru" <jyoti.mohindru@hcl.in>, "hcl" <noicca@hcl.in>
Cc:
"Neeraj Srivastava" <n.srivastava@hcl.in>, "HCL" <delhi@hclservicepoint.com>, "hcl" <hcltouch.reg@hcl.in>, "hcl" <shuban@hcl.in>, "HCL" <wecare4u@hcl.in>, "hcl" <arunabha@aforeserve.co.in>


--- On Wed, 25/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: Delhi@hclservicepoint.com
Date: Wednesday, 25 November, 2009, 1:38 AM

followng eqpt. is faulty for the last 10 days.
listed contacts below may be seen.
i am at a loss to know whome to ring up.
call center no. remain no reply.
pl help
ahuja
9311707376

1.CPU NO. 705PAZ095177 CPU FAN NOT WORKING, MOUSE AND KEYBOARD STOP WORKING AFTER HALF AN HOUR OR SO.
2. CPU 705PAZ095015 SMPS REQUIRES REPLACEMENT. PC GOES OFF AFTER A SHORT DURATION.
3. VDU NO. 798052804370 MODEL HCM 582 BLACK BODY:
IMAGE KEEPS ON WAVERING. CPU ATTACHED IS AT SL. 2 ABOVE.
4. MOUSE FAULTY FOR CPU 705PAZ095006
5. CPU 705PAZ094998 POWERON SWITCH FAULTY WORKS ERRATICALLY

ADDRESS IS 631A/3 RISHI NAGAR, RANI BAGH MAIN MKT. NEAR SELECTION GARMENT SHOWROOM. Delhi-34
AS IT IS A CYBER CAFE, KINDLY GET THE EQPT. ATTENDED ON PRIORITY AS IT IS CAUSING LOSS OF REVENUE.
KINDLY ASK THE ENGINEER TO CONTACT 09311707376 BEFORE COMING.
WORKING HOURS ARE 10:30 AM TO 9:00 PM
THANKS
AHUJA
9311707376


--- On Wed, 25/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: "HCL"
Date: Wednesday, 25 November, 2009, 1:29 AM
better name it we don't care 4 u

--- On Thu, 19/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in, "hcl"
Date: Thursday, 19 November, 2009, 10:11 PM
I did receive a call yesterday but the problem is yet to be attended to.
in case there is a change in phone no. kindly intimate.
in case you have stopped executing amc contract, let us terminate this contract and i can request a local vendor to attend to my problems.
sorry to bother you.
ahuja
09311707376

--- On Wed, 18/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in
Cc: "hcl"
Date: Wednesday, 18 November, 2009, 10:32 PM
madam aarti
kindly register the complaint as detailed below and please get the eqpt. attended at the earliest.
probably there is a change in your call centre numbers.
if so pl intimate the call centre numbers as well.
ahuja
9311707376

--- On Wed, 18/11/09, Neeraj Srivastava wrote:

From: Neeraj Srivastava
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in
Cc: ahujatr43@yahoo.com
Date: Wednesday, 18 November, 2009, 2:14 AM
Dear Aarti,

Please speak with the customer and register the complaint.

Regards
Neeraj

________________________________________
From: tilak raj ahuja [mailto:ahujatr43@yahoo.com]
Sent: Wednesday, November 18, 2009 3:41 PM
To: hcl; HCL; hcl; hcl; hcl
Subject: Fw: faulty eqpt under amc

It is very difficult to communicate with hcl service providers
i am trying for the last 2 days to get the complaint registered but in vain.
kindly acknowledge and get the faulty eqpt. attended at the earliest.
ahuja
09311707376

--- On Tue, 17/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: faulty eqpt under amc
To: "hcl"
Cc: "HCL"
Date: Tuesday, 17 November, 2009, 2:23 AM
sir
kindly get the following eqpt repaired / replaced as the same is under amc.
I have been unable to record the complaint on your call center as the listed phones were getting no reply. hence this complaint through email.
kindly acknowledge.:-
1. CPU NO. 705PAZ095177 CPU FAN NOT WORKING, MOUSE AND KEYBOARD STOP WORKING AFTER HALF AN HOUR OR SO.
2. CPU 705PAZ095015 SMPS REQUIRES REPLACEMENT. PC GOES OFF AFTER A SHORT DURATION.
3. VDU NO. 798052804370 MODEL HCM 582 BLACK BODY:
IMAGE KEEPS ON WAVERING. CPU ATTACHED IS AT SL. 2 ABOVE.
4. MOUSE FAULTY FOR CPU 705PAZ095006
5. CPU 705PAZ094998 POWERON SWITCH FAULTY WORKS ERRATICALLY

ADDRESS IS 631A/3 RISHI NAGAR, RANI BAGH MAIN MKT. NEAR SELECTION GARMENT SHOWROOM.
AS IT IS A CYBER CAFE, KINDLY GET THE EQPT. ATTENDED ON PRIORITY AS IT IS CAUSING LOSS OF REVENUE.
KINDLY ASK THE ENGINEER TO CONTACT 09311707376 BEFORE COMING.
WORKING HOURS ARE 10:30 AM TO 9:00 PM
THANKS
AHUJA
9311707376

SIR / MADAM
I AM RUNNING A CYBER CAFE IN RANI BAGH MARKET UNDER LICENCE FROM SIFY IWAY, WITH 8 PCs. HARDWARE WAS PURCHASED FROM HCL AND WAS UNDER 3 YEARS WARRANTY. AFTER EXPIRY OF WARANTY EQPT. WAS GIVEN TO HCL FOR AMC FOR 2 YEARS WHICH IS TO EXPIRE IN MAY/ JUNE 2010.
Rs.20,000/- WAS PAID TO M/S HCL.
FOR THE LAST ONE MONTH OR SO THE COMPLAINT LOGIN IS ALSO A PROBLEM AND DESPITE REPEATED EMAILs TO HCL AUTHORITIES THE EQPT. PROBLEMS ARE NOT BEING ATTENDED TO CAUSING REVENUE LOSS IN THE CYBER CAFE AS WELL AS LOSS OF GOODWILL AS 2 PCs ARE NON WORKING FOR > 1MONTH .
FIVE FAULTS WERE REPORTED AND OUT OF THESE ONLY TWO HAVE BEEN RECTIFIED AFTER A GAP OF 10 DAYS AND REMAINING 3 FAULTS ARE PENDING.
EXERPTS OF COMMUNICATION ARE LISTED BELOW FOR KIND PERUSAL PL.:
IF HCL IS NOT IN A POSITION TO CARRY ON WITH AMC, THE CONTRACT MAY BE REVOKED WITH REFUND OF AMC CHARGES AND DAMAGES. I SHALL BE FREE TO GET THE SERVICES FROM ANY LOCAL VENDOR. AT LEAST I SHALL BE SPARED OF THE MENTAL TORTURE WHICH I AM UNDERGOING NOW.
THANKS
AHUJA T R
9311707376
FW: faulty eqpt under amc FAULTY FOR >15DAYS
Wednesday, 25 November, 2009 9:45 PM
From:
"tilak raj ahuja" <ahujatr43@yahoo.com>
Add sender to Contacts
To:
"Jyoti Mohindru" <jyoti.mohindru@hcl.in>, "hcl" <noicca@hcl.in>
Cc:
"Neeraj Srivastava" <n.srivastava@hcl.in>, "HCL" <delhi@hclservicepoint.com>, "hcl" <hcltouch.reg@hcl.in>, "hcl" <shuban@hcl.in>, "HCL" <wecare4u@hcl.in>, "hcl" <arunabha@aforeserve.co.in>


--- On Wed, 25/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: Delhi@hclservicepoint.com
Date: Wednesday, 25 November, 2009, 1:38 AM

followng eqpt. is faulty for the last 10 days.
listed contacts below may be seen.
i am at a loss to know whome to ring up.
call center no. remain no reply.
pl help
ahuja
9311707376

1.CPU NO. 705PAZ095177 CPU FAN NOT WORKING, MOUSE AND KEYBOARD STOP WORKING AFTER HALF AN HOUR OR SO.
2. CPU 705PAZ095015 SMPS REQUIRES REPLACEMENT. PC GOES OFF AFTER A SHORT DURATION.
3. VDU NO. 798052804370 MODEL HCM 582 BLACK BODY:
IMAGE KEEPS ON WAVERING. CPU ATTACHED IS AT SL. 2 ABOVE.
4. MOUSE FAULTY FOR CPU 705PAZ095006
5. CPU 705PAZ094998 POWERON SWITCH FAULTY WORKS ERRATICALLY

ADDRESS IS 631A/3 RISHI NAGAR, RANI BAGH MAIN MKT. NEAR SELECTION GARMENT SHOWROOM. Delhi-34
AS IT IS A CYBER CAFE, KINDLY GET THE EQPT. ATTENDED ON PRIORITY AS IT IS CAUSING LOSS OF REVENUE.
KINDLY ASK THE ENGINEER TO CONTACT 09311707376 BEFORE COMING.
WORKING HOURS ARE 10:30 AM TO 9:00 PM
THANKS
AHUJA
9311707376


--- On Wed, 25/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: "HCL"
Date: Wednesday, 25 November, 2009, 1:29 AM
better name it we don't care 4 u

--- On Thu, 19/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in, "hcl"
Date: Thursday, 19 November, 2009, 10:11 PM
I did receive a call yesterday but the problem is yet to be attended to.
in case there is a change in phone no. kindly intimate.
in case you have stopped executing amc contract, let us terminate this contract and i can request a local vendor to attend to my problems.
sorry to bother you.
ahuja
09311707376

--- On Wed, 18/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in
Cc: "hcl"
Date: Wednesday, 18 November, 2009, 10:32 PM
madam aarti
kindly register the complaint as detailed below and please get the eqpt. attended at the earliest.
probably there is a change in your call centre numbers.
if so pl intimate the call centre numbers as well.
ahuja
9311707376

--- On Wed, 18/11/09, Neeraj Srivastava wrote:

From: Neeraj Srivastava
Subject: FW: faulty eqpt under amc
To: hcltouch.reg@hcl.in
Cc: ahujatr43@yahoo.com
Date: Wednesday, 18 November, 2009, 2:14 AM
Dear Aarti,

Please speak with the customer and register the complaint.

Regards
Neeraj

________________________________________
From: tilak raj ahuja [mailto:ahujatr43@yahoo.com]
Sent: Wednesday, November 18, 2009 3:41 PM
To: hcl; HCL; hcl; hcl; hcl
Subject: Fw: faulty eqpt under amc

It is very difficult to communicate with hcl service providers
i am trying for the last 2 days to get the complaint registered but in vain.
kindly acknowledge and get the faulty eqpt. attended at the earliest.
ahuja
09311707376

--- On Tue, 17/11/09, tilak raj ahuja wrote:

From: tilak raj ahuja
Subject: faulty eqpt under amc
To: "hcl"
Cc: "HCL"
Date: Tuesday, 17 November, 2009, 2:23 AM
sir
kindly get the following eqpt repaired / replaced as the same is under amc.
I have been unable to record the complaint on your call center as the listed phones were getting no reply. hence this complaint through email.
kindly acknowledge.:-
1. CPU NO. 705PAZ095177 CPU FAN NOT WORKING, MOUSE AND KEYBOARD STOP WORKING AFTER HALF AN HOUR OR SO.
2. CPU 705PAZ095015 SMPS REQUIRES REPLACEMENT. PC GOES OFF AFTER A SHORT DURATION.
3. VDU NO. 798052804370 MODEL HCM 582 BLACK BODY:
IMAGE KEEPS ON WAVERING. CPU ATTACHED IS AT SL. 2 ABOVE.
4. MOUSE FAULTY FOR CPU 705PAZ095006
5. CPU 705PAZ094998 POWERON SWITCH FAULTY WORKS ERRATICALLY

ADDRESS IS 631A/3 RISHI NAGAR, RANI BAGH MAIN MKT. NEAR SELECTION GARMENT SHOWROOM.
AS IT IS A CYBER CAFE, KINDLY GET THE EQPT. ATTENDED ON PRIORITY AS IT IS CAUSING LOSS OF REVENUE.
KINDLY ASK THE ENGINEER TO CONTACT 09311707376 BEFORE COMING.
WORKING HOURS ARE 10:30 AM TO 9:00 PM
THANKS
AHUJA
9311707376

Dear Sir,

We have the AMC of Toshiba e-studio-283/83 photocopier. It is giving me the error of periodic maintenance. Because of the suggestion of the engineer I have purchased the material of rupees 17000, but I am not getting any proper response. Every time when I call Jaipur team says to come tomorrow but nobody comes. Please do the needful.

May complaint No. is 2058. narendra. For any clarification you can contact me on narendra.singh@oberoihotels.com or 07462 223999

Regards,

Narendra