Hi

I am using HSBC credit card 4384599909489345 since 2005. In Feb 2009 , I confirmed amount dues as 3,391 and I paid that amount by ICICI bank Cheque No. 27408.
On June 20th, I got a call from HSBC that Rs. 150 is pending in my Account and If i want to settle that , I have to pay Rupees 150. After getting amount they promised me to issue settlement letter.
Recovering agent visited my house next day (21/06/09) and I paid him Rs. 150.
Details of receipt are :

Collector Name : Devi Dey
Authorised Collection Firm : Serco BPO
Reciept No. 0741796

I thought that Amount is settled and I will get settlement letter soon.
To my surpise I got a call on 27th June that I have pending amount of Rs. 600 in my account. If I have to do settlement I have to pay that amount. I literaly shouted on them and they apologies for that.

I applied for a Home Loan transfer from IDBI. To my surprise again . IDBI people told me that I have a balance of 3500 in my HSBC Card.

Can you please help me in getting out from this viscious cycle.

Regards,
Naveen