Hi i'm rajaram

i have got a hdfc credit card by previous month and in my bill i was charged 841 rupees for ERGO CREDIT shield which was never subscribed by me.They have billed me and provided some insurance on my card without my concern and charged for it.i need my bill to be resent to me with the deduction of rs.841 from my current bill

My card number ending at 3782
mobile number:9551246160

I am using HDFC Credit card. My outstanding balance is 133000. Every month I have been paid their minimum due amount upto January 2012. But from February 2012 I could not pay their minimum due amount approx 8400 due to my poor financial crisis because I have lost my service from last August 2011. I am searcing my new job but still not get the job. I have sent to them a request mail that to give me a some times (six months) after that I will pay their minimum due amount. They not agreed my request and every day they make a call to my home and disturbing to my wife giving pressure to pay minimum amount . In that case please give me a solutions what I will do.

Rajib Nandy
Hridaypur, Barasat
Kolkata - 700127

My name is Kranti Mayekar and I am using HDFC creadit card (card number: 4346 7810 0979 0387).

I have made all the outstanding payments in the month of October along with the excess balance of Rs. 3,500/ (Three thousand Five hundred only). When questioned about the excess payment they transferred it to other credit card (4346 7810 1149 8425). Again after following with HDFC Customer care they again transferred that amount to my credit card.

Now HDFC has charged me Rs. 4,500/- along with the interest. When i asked about the excess payment of Rs. 3,500/- they said it got adjusted with some charges however i made all the payment in the month of October 2011.

I followed up with HDFC bank but no one addressed me with my concern as they said Credit card queries are dealt with Customer Care only. I also said that i will make the payment minus Rs. 3,500/- which i paid in excess.

I want a proper justice with my money and also for my other credit card (4346 7810 1149 8425).

Regards

Kranti M

sir / madam .
hi . i am shantanu baruah , i am holding a credit card from HDFC - (5289 4560 0113 4571) . This a/c was in recovery last from two months . So i have decided to settle his a/c in the month of apirl , 2012 because I am expecting some kind of funds . So i got offered lot of settlement deals from collection agencies . A collector came to my place on 14th march , 2012 ,
His details -----
B R ASSOCIATES , addrs - 10148 Katra Chajjd Pandit , newDelhi 110005 , ( collection agency ) .
Authorized Collection Firm - DBR
Name of the collector - PANKAJ
Collector ID - No-4945 ,
phone # 9953117333 , 9213936580

asked me to settle this a/c . Educated him that i am going to settle this a/c next month due to my financial situation . They have informed me that this is end of financial year .So they are settling lots of a/c s with high discounts . Said tow payments of Rs.6500 in two months and Rs.3000 as commission to settle this a/c at lower settlement . . So i agreed to do this . So they did verification call with their senior . Now I came to know that they lied to me and Rs.6500 payment goes towards my minimum due of this months . Now when I tried to call them they abuse me and said ' '-do what ever you want to do because I don't have proof to show they have taken money from me ...
Please help me .. Its not about the money i have paid . Its about the trust because they are using HSBC name . So should i trust these guys again . Or should I consider this a/c as closed a/c ... What should i do .

thanking you ..
Shantanu Baruah
mobile # 9953720008

i applied for credir card in feb month. appl no. SU 00232504...I gt a call from chandigarh for confirmation nd then they told me card ll b sent to you within 10-15d. After that i gt no call from them. I contacted the person who took my documents...He said he will forward my details nd they ll contact me but till now no response......Is it da way HDFC works. I gt PNB credit card within 10d

wht shd i do now

Team,

Then why it has been confirmed to me, it will be converted into EMI once i receive my new card. I am not asking for an new option, i am asking for the EMI option what HDFC has confirmed me on call which has already been identified by your management.


You are hiding and making the customer to get the card. After which, you are replying on mail there is no EMI option available on card.


When ever i am calling the customer care, they are replying like, will get back to me in another one weeks time. since now i dint receive any call or SMS.


After my due of payment date, they are coming back with solution, there is no EMI option available in your card.


I am ready to pay my outstanding amount if it is converted into EMI as promised by HDFC bank.

if i am not getting an EMI option, i would like to close my corporate card and close my corporate account.

"Why was the below mentioned reason not communicated to me before my due date through voice or mail. It has been replied only after several reminders from my end."

Do u (HDFC) need several reminders from each customer to perform your duty.


Dont close the service call (reference no 12090847715 & 12090847715) Until my issue is resolved.




Rgds
Jegan G


On Mon, Apr 9, 2012 at 10:23 PM, Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> wrote:

Dear Mr.Jegan,


This is in continuation to our interim response dated March 31, 2012 with regard to your query on availing a Dial an EMI loan on your HDFC Bank credit card account.

At the outset, we regret to note the feeling of dissatisfaction you have been left with during the course of your recent interaction with us. We sincerely believe that a cardmember has to be left with a positive feeling on every interaction and the value he is able to derive from the membership. We hasten to assure you that your feedback has been treated with full attention and your specific comments have been shared with the concerned for an appropriate review.

We wish to inform you that the bank extends various offers and promotions from time to time and the details of the same are made available to our customers through statements inserts / mailers / SMS and the same is time bound. Further we observe from our records that no commitment with regard to the Dial an EMI loan was promised earlier. As there is no such offer available on the card account currently, we are unable to accede to your request. Having explained the above, we regret for any inconvenience that may have been caused to you in this regard.

We confirm that there is an outstanding of Rs.43,794.34 (inclusive of EMI balance) payable on your card account as on date. We request you to effect payment in accordance to the statements generated on your card account to preclude levy of bank charges.

We request you to contact our customer service representative at 044 – 66004332 or write to us at customerservices.cards@hdfcbank.com for any further assistance / clarification that you may require with regard to your credit card account and we shall be glad to assist you.

Kindly note the query reference number for this correspondence is 12090847715.

Assuring you of our best services at all times.

Regards,


Bhargav K
Deputy Manager-Customer Services
Credit Cards

Originally Posted by gjegaan

Team,

Then why it has been confirmed to me, it will be converted into EMI once i receive my new card. I am not asking for an new option, i am asking for the EMI option what HDFC has confirmed me on call which has already been identified by your management.


You are hiding and making the customer to get the card. After which, you are replying on mail there is no EMI option available on card.


When ever i am calling the customer care, they are replying like, will get back to me in another one weeks time. since now i dint receive any call or SMS.


After my due of payment date, they are coming back with solution, there is no EMI option available in your card.


I am ready to pay my outstanding amount if it is converted into EMI as promised by HDFC bank.

if i am not getting an EMI option, i would like to close my corporate card and close my corporate account.

"Why was the below mentioned reason not communicated to me before my due date through voice or mail. It has been replied only after several reminders from my end."

Do u (HDFC) need several reminders from each customer to perform your duty.


Dont close the service call (reference no 12090847715 & 12090847715) Until my issue is resolved.




Rgds
Jegan G


On Mon, Apr 9, 2012 at 10:23 PM, Senior Management <PriorityRedressal.CreditCards@hdfcbank.com> wrote:

Dear Mr.Jegan,


This is in continuation to our interim response dated March 31, 2012 with regard to your query on availing a Dial an EMI loan on your HDFC Bank credit card account.

At the outset, we regret to note the feeling of dissatisfaction you have been left with during the course of your recent interaction with us. We sincerely believe that a cardmember has to be left with a positive feeling on every interaction and the value he is able to derive from the membership. We hasten to assure you that your feedback has been treated with full attention and your specific comments have been shared with the concerned for an appropriate review.

We wish to inform you that the bank extends various offers and promotions from time to time and the details of the same are made available to our customers through statements inserts / mailers / SMS and the same is time bound. Further we observe from our records that no commitment with regard to the Dial an EMI loan was promised earlier. As there is no such offer available on the card account currently, we are unable to accede to your request. Having explained the above, we regret for any inconvenience that may have been caused to you in this regard.

We confirm that there is an outstanding of Rs.43,794.34 (inclusive of EMI balance) payable on your card account as on date. We request you to effect payment in accordance to the statements generated on your card account to preclude levy of bank charges.

We request you to contact our customer service representative at 044 – 66004332 or write to us at customerservices.cards@hdfcbank.com for any further assistance / clarification that you may require with regard to your credit card account and we shall be glad to assist you.

Kindly note the query reference number for this correspondence is 12090847715.

Assuring you of our best services at all times.

Regards,


Bhargav K
Deputy Manager-Customer Services
Credit Cards

Dear Customer,

Your concerns have been highlighted to the respective unit for resolution. We shall reply with the status within 3 working days. We appreciate your co-operation and patience in the interim.

Reference number for your complaint is TTU000431910042012. Should you have any further concerns on the same issue, kindly write back to us using this same email ID and reference number.

Regards, Customer Assistance, HDFC Bank

Dear Sir,
I have been with HDFC bank for past five years and been a genuine customer....there is no black mark in my credit statement so far...
But now there has been a fradulent transaction made by someone using my card for Rs.10,000...I disputed the transaction twice but still HDFC is asking me to pay the amount. How could I pay for the transaction which I haven't made....This issue is really disturbing me and have no idea how to proceed. Any help or suggestion would be of great relief.
Regards,
Kannan Pasupathy
email:kannan.pasupathy@gmail.com

Originally Posted by kannanp

Dear Sir,
I have been with HDFC bank for past five years and been a genuine customer....there is no black mark in my credit statement so far...
But now there has been a fradulent transaction made by someone using my card for Rs.10,000...I disputed the transaction twice but still HDFC is asking me to pay the amount. How could I pay for the transaction which I haven't made....This issue is really disturbing me and have no idea how to proceed. Any help or suggestion would be of great relief.
Regards,
Kannan Pasupathy
email:kannan.pasupathy@gmail.com

Dear Customer,

We have noted your details and are investigating the matter. We will revert to your registered email address shortly.

Regards, Customer Assistance, HDFC Bank

Dear Sir/Mam,



I am applying a credit card for last 20 days old,
i am not getting any response from bank,
so please tell me it not right or fake application for credit card for HDFC bank.
Name:-Rudra Narayan Mohanty
Mob no:-09861829487.
Email:-rudranarayan006@gmail.com