Hi,

MY name is Subhash Chandra and I have been using SBI's credit card for almost 4 years now. Recently, due to Shifting from Delhi to Bangalore I had got my mobile number changed and hence couldn't update the same on time via SBI's website. Therefore, I missed the alerts on my mobile and even the credit card statement. As a result I missed the deadline for payment by a week, but then I updated my mobile in my online account's profile and even paid the full amount. Naturally, in my next statement I was charged for = Late fees (Rs 350)+Taxes (Rs 65)+Fin Charge on Retail (Rs 280) = Rs 695/=, on a transaction value of Rs 3316. This is humongous amount charged for Rs 3316/= payment due. When I asked the customer care, they said that they can only refund the late fee charges and would not refund the Fin Retail Charge. I agreed to pay the interest Tax (Rs 65/=), but despite several requests he didn't entertain the reversal of Rs 280/=. When I inquired about the charges he said it's 3.35%/per month on the due amount and that comes to Rs 111/-, but he also said that even the other transaction would be charged at the same rate, despite them being not even a part of the previous statement cycle. That means for the payment that is due next month they have already charged the late fees @40.2%/per annum in the current cycle only without even the bill being generated.
This is highly unjustifiable as such a fine print detail is never communicated to the customer and it appears like a fraudulent charge for those who may not know this. I think the consumer court should take strict action on this part as SBI credit Card is charging all this without even notifying the customer via SMS/Call or Email.

For me, it was really a painful experience because I never thought that my loyalty of 4 years with SBI card would be treated like this, knowing the fact that I had never defaulted on any payment in the past and always paid the full amount on time. I'm really disappointed with the treatment here and If I don't get the justice now, I'll never use this card again. This is a real shame for the entire SBI Credit Card fraternity.

Hope that justice prevails here and I do get my due Refund considering my past records and circumstances.

Thanks & Regards,
Subhash Chandra
8884560580