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HDFC Bank credit card customer care

This is a discussion on HDFC Bank credit card customer care within the Credit Card forums, part of the Loan category; Originally Posted by Soni30 I got a call from the collection team at around 10:00 AM about my payment on ...

  1. #361
    HDFC Bank is offline Senior Member
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    Quote Originally Posted by Soni30 View Post
    I got a call from the collection team at around 10:00 AM about my
    payment on 16 Jan 2012 when i was travelling to my ofice by train and have told that customer care lady tht can u plz call later she was like Madam even we are busy and all nonsense and was not allowing me to speak at all..i have launched complaint against her for which i hav recvd call frm hdfc CC they hav told me its her duty bt Is yelling on customer is her duty..???? and hav informed them will do the payment on so n so date..

    Still tht lady name sujata no. are 22-42044700, 22-61396300, 2261396900 keep on calling.,.. tell me the date hav told her hav informed earlier don call me she gav to anothr lady name Jenny a very rudeeeeee n ruthless lady don hav manners how to speak she was like i will not listen to anythg..i was being trying to inform her tht their is an sms with me tht my due is on 1st of Feb stil this lady is like we don knw anythg tht sms is not for u whereas the sms was from HDFC bank..n evn i m ready to do the payment but this behaviour and nature of calls frightens me a lot for the payment...I hav complint abt them still no reaction..and the keep on calg continuously and keep on arguig..n not even alowg us to speak..Please tell me where to launch complaint against these people..
    Dear Customer,

    At the outset, we regret the inconvenience caused by the agents and would like to assist you in the settlement of your dues. We request you to write to talktous@hdfcbank.com with your credit card and contact details, details of the executives and the numbers from which you are receiving these calls and the reference number TTU000414425012012. We will be able to assist you better with these details.

    Regards, Customer Assistance, HDFC Bank

  2. #362
    Soni30 is offline Junior Member
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    Thanks For your reply I have emailed you the details on talktous@hdfcbank.com. Will also await for the reply.
    And also an update on what action is taken on such executive...so that we can trust HDFC more instead of closing the service....

  3. #363
    Soni30 is offline Junior Member
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    I have already emailed you the details on talktous@hdfcbank.com as i said in earlier reply..
    and i am not at all satisfy with the reply i got from.. i made my payment on the day as i said to customer care...

    I am not against the bank norms..n was ready to make payment as discussed with HDFC customer care...and i made the
    payment as i said.

    My complaint is against your collection department agent who were not ready to listen a single word from customer...

    not even listen the reference no which i received from customer care which i was suppose to tell them in order to

    stop call ..but they keep on calling again and again on my cell as well as home if they dont want to listen why they

    call....just to harass the customer...its just a torchure to customer and family..and which is not tolerable for

    anybody..

    The number from where i recieved call are:
    22-42044700, 22-61396300, 2261396900
    and agent name is SUJATA and JENNY who claim to be a manager"She said"
    And cell no is : +919322492816

    I want to know what action you take against these kind of agents....

  4. #364
    roopaashok is offline Junior Member
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    thanks i have taken a loan of rs 100000 and entire payment is paid.on 9.9.2011 rs 2852 is outstanding .after confirming by credit card help line they told to deposit rs 3000.& your account will be nill.their is no balance amount to pay.surprising i am reciveing bill every month with late payment.please do accordingly .card no 4617872000348283 roopa ashok chandak date of birth 31.12.1970 .please reply to 9860006397 or chandak.ashok@ymail.com

  5. #365
    HDFC Bank is offline Senior Member
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    Quote Originally Posted by roopaashok View Post
    thanks i have taken a loan of rs 100000 and entire payment is paid.on 9.9.2011 rs 2852 is outstanding .after confirming by credit card help line they told to deposit rs 3000.& your account will be nill.their is no balance amount to pay.surprising i am reciveing bill every month with late payment.please do accordingly .card no 4617872000348283 roopa ashok chandak date of birth 31.12.1970 .please reply to 9860006397 or chandak.ashok@ymail.com
    Dear customer,

    We will surely get back to you. In order to assist you we request you to write to us at talktous@hdfcbank.com with your issue details and the reference number TTU000425501032012. Once we receive your mail we will investigate the matter and get back to you with a response.

    Regards, Customer Assistance, HDFC Bank

  6. #366
    NARESH M JAIN Guest

    Default miss use of card

    dear sir

    i receicvd sms from your hdfc 19.04.2012 time;17;52. for rs 5499/-in mumbai at dinning plus
    some body is using my card in mumbai , i am in pondy
    so i reqoest you to please block my card and i am not going to pay you rs 5499/-
    thanking you
    naresh m jain

  7. #367
    Unregistered Guest

    Post Not work credit card

    DATE:-22-04-2012
    FROM,
    YOGESH K. PATEL
    MOB-NO-99256 30464
    TO,
    HDFC BANK
    CREDIT CARD DEPARTMENT

    SUB:- APPLICATION FOR CREDIT CARD CHANGE
    DEAR SIR,
    I would like to inform you that my name is Yogesh K Patel and I holder of HDFC bank credit card. My card no is (5243 6817 0004 0606) and my card is not working after one purchase. This card is not working properly last three month. I am many call to costmare care but not solve credit card problem. And I am also one application post and told to give me a card diffract serial no but credit card department dispatch card is same serial no on 4th time. All card is not working properly,
    So arrange the credit card And Chang Sr. No. Send Us.


    Thanking you,
    Kindly Do the Needful Oblige (YOGESH K. PATEL)

  8. #368
    Unregistered Guest

    Default Reg: Credit card application rejected

    Dear Sir
    I have recived a call from the HDFC Bank Dharward branch and informed that I am eligibale for credit card and one MR Mahesh came to my place collected all relevent papers for the same and when i vent to bank one MR vivek in Dharwad has shown me in his system that I am elgible for the credit card, but even then after couple of days i receive a letter from the bank that My application has been rejected for banks internal policy.I am fail to understant the same back has caled me for credit card and I have not asked for credit card and the same bank on its owne has made me elegible for caredit card then why is my application has been rejected? not only this bank any bank has got no rights to insult the custmer like this, i expect a atleast reply from the bank in first place and wants no what kind of action the bank is tacking on this.
    Ref No 12031619666800sp.

    Regards
    suresh patil

  9. #369
    arifdm 868 Guest

    Default insurance policy cancellation

    To The Manager Credit Card

    From:Arif D.M(card.#4346781013077748)
    D.N.23-3/1,Opp:Gatti Samaja Bhavana,Kapikad
    Ullal, Mangalor - 575020
    Sir,
    This is with reference to the cancellation of my both insurance policy.I have already compliant to your customer care on 14-3-12 (cancellation confirmation #1207402822)but they have not cancelled it yet.In still gettin policy amt.in statementfrom the your side. and I have also returned back your both insurance policy. so i kindly request u to cancell my both insurance polcy as soon as possible,

    Thanking u
    yours sincerly
    Arif D.M
    9886824592
    arifdm4u@hotmail.com

  10. #370
    SAVAN SHIRODKAR Guest

    Default Fraud by hdfc bank credit card section

    Hi,
    i had purchased item worth 30000/- on 5 th march 2012, i have not received statement for next two months , in between i called coustmer call helpline they said it is despatched
    i had received all other post but not cc statement after inquring at the local baranch in margao one lady said that there is the problem with the billing system in pune and goa coustmers are not getting the staments for last many months . , on 22 nd april collection team from panjim called my residence and spoke rudely to my parents and giving ultimetum to pay the dues of cc urgently on 24 th april 2012. I called cc helpline for the statement .
    I received it on 25/04/12 with the late fees dues showing 1590/- .this hdfc credit card is total fraud .

    Savan

  11. #371
    Unregistered Guest

    Default Credit Card Status

    Dear Sir,

    My Customer id is: 36329447

    I have applied for a Credit Card and its been more than 3 months, but i have not got any information about whether it got processed or rejected, inbetween a person came to my office from HDFC and he took my residential address proof photo copy in the month of Feb-2012 & he said i would get the call regarding the status of my Credit Card. But i dint get any call.

    Please let me know the status and revert back ASAP'

    Thank you,

    Regards,

    Ritesh Kumar,
    09052999995

  12. #372
    R.JAI NARAYANA Guest

    Default Compaint for HDFC CREDIT CARD

    REQUEST FOR CANCELLATION OF HDFC CREDIT CARD - NO 4346781008267163
    DearSir

    I ( R.Jai Narayana) having the credit card of HDFC bearing the no 4346781008267163 - have cleared my due and doesn’t access my card,I have alredy call to HDFC credit card customer care and he ask very irritating questions,iam totally unsatisfied to your providing,and I have no interest to carry your card.

    So i request you for getting my credit card cancelled .

    Regards

    R.JAI NARAYANA
    DATE:- 27/4/2012
    MOB 8500668544

  13. #373
    Unregistered Guest

    Unhappy how many days it will take to get credit card

    hi , sir.madam



    my name is mahesh i applied for hdfc credit card . i got a message from hdfc that my credit card has dispatched
    from bank to blue dart . how many days it will take to get that card from blue dart. it's already two days completed .

    thanks
    mahesh raja

  14. #374
    Unregistered Guest

    Default cheater making black money (scam)

    i have hdfc credit card and am using just for 2 months whenever i purchase or do online shopping they deducting 219.50 as member fee and services tax for no reason so i cancell my cards please dnt use hdfc credit card for peace of mind beside agents will disturb you every now and then, to offer stupid insurance , loans gift voucher ete .... they are like scam trying to robb every customer


    max mao
    delhi

  15. #375
    mark.khristi Guest

    Arrow

    I AM MARK CHRISTIAN KNOWN PERSON IN CHRISTIAN COMMUNITY. I HAVE PURCHASED LCD TV FROM A CROMA CENTRE BARODA BY SCHEME OD HDFD BANK CREDIT CARD WITH THE FACILITY OF SIX INSTALMENT OF RS/=3311/-i purchased that t.v on february 2011. i allready pay all instalment regularly but by mistake one cheque bounce because mahindra kotak company without informing me they withdrawl 15000/* rs from my account. that why one instalment of rs 3311/* left. but bank people not inform me till one year they inform me in march 2012 that your one payment is panding i said if it is so i ma ready to pay in may 2012.that was regular conversation with me and their customer care.one day on 28/4/12 one person phoned me on my mobile that i have to talk with you come to ghelani petrol pump at 8.30p.m. so i reached there when i go there he shaw me a list that you have to pay 23000/- so i ask how and why only one installment of rs 3311/-is pending to pay this much big amount how and why should i pay. then the person name jatin loudly speaking to me even he is not allow me to take my incoming call. and shouting loudly in gunda language. that i know all gunda i know all police give me right now rs 1300/- and after come to my office me he spoke me very dirty words.his mobile number is 9898000774 also one gunda person was with him without any information they come to me and behave that i am facing gunda company and they will kill me after this issue i could not eat and could not sleep to night. and gave me warning that they know all gunda and how you will not pay 23000/-. i am very shocked due to such behaviour and insulting me.

    sir my only one installment of 3311/-is pending so how and why i pay 23000/-

    please advice me what to do and how i can save from gundagardi.

    mark.christian
    9879768092 christian305@gmail.com

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