Dear Sir,

// Even after paying the due amount to bank still not able to get NOC and
they are not giving positive response and they saying if i pay whole amout
still no NOC will be given, If you go through mail it was all wrong
information from bank people time to time.




I would like to inform you that I was HSBC credit card holder
(**************-6966) and without my confirmation a TIG policy was
activated for me and when I got first month statement it was showing
the due amount of 500/= RS and I called up the customer service center
, about the due showing in a statement and I come to know about the
TIG policy ,I made a request the policy should be cancelled and I got
assurance that the policy will be cancelled and the money will be
refunded to my credit account but every month I got statement with
increment in due as late fee and I used to call customer service
center every month and was getting same assurance even once the TL of
the customer service assurance me that you will get statement with no
due pending (if you could check the Call records you will come to
know).
I made one cash with draw from my HSBC credit account about 15000/=RS
and paid that amount just within 3 to 5 days and I also deposit and
transaction fee for this, that I guess was few hundred Rs. , but few
month back I got letter that if I will not pay the amount I will be
consider as defaulter and my name has been put in defaulter list (need
less to says I also approached to consumer form for this fake policy.)
I would like to says it was all about your customer service executive
who misguided me always that no need to worry the money will be
refunded, now I got again call from your collection department that
if I will pay minimum amount of 207 Rs then due amount will getting
zero balance in statement and I deposit that cash but it was again
fake, after few days again I got call that I need to pay something
around 200 Rs but I denied that but they told me if you deposit 1800
RS final then you will get letter that there will be zero in my
balance statement and I agreed for the same.
On 25th July I deposit a cash amount of RS 1800(Ref:
FFSNWOFFNDHSERCO€72009386) and I got letter showing my due will be
reflecting zero amount in my next statement but the problem is my name
is still in defaulters list, when I was misguided by your people about
the whole episode.
Today I got mail to contact Debt Management team at 011-41490770 but
they told even if i will pay whole amount still we will not given NOC
and name will be in defaulter list.
// Spoken with Mr. Sachin from collection department noida , he agreed
that sales guy and service executive are giving some time wrong
information to customer for their Target achievements but could not
help me for the issue because of Bank policy.
Now I requesting you that do some need full so my name should be
removed from defaulter list and also Request you to issue a NOC in
favor of me as soon as possible,
That will be your most kindness

Thanks & regards
Nor Mohammad Knawel