Dear Sir,
I am exisisting cust. of Barclays premiur league credit card.My credit card No. is 4339514391931627.I have received a call from Barclays call centre on date 17.03.2009 that I have made online transactions through internet banking i denied that i have not made any online transactions till date, so I had made my card immediately blocked.I have asked him abt details of transactions he replied transactions is not settled yet so u`ll get details after 2 days.after 2 days I had called to call center & received details of transactions which is given below:- 16/03/2009 skype.com Rs. 522.45/- 17/03/2009 skype.com Rs. 522.45/- 17/03/2009 skype.com Rs. 522.45/- I have told I had not made these transactions so I had been asked to download dispute declaration form & fill & send to P. O. Box address of Barclays Credit card. I had send form I mailed them furnish all details of fraudlant transactions.When I had received statement of my account they also charged me retrival fee of Rs.200/- for a charge slip.Again I had send dispute declaration form.I had made payment of fraudlant transactions before later date for my credit purpose & ask them to make reversal of these transactions.I had mailed so many times abt reversal but there is no responce from their end. I have received e-statement dated 8th May, 2009, I have found following entry. 16.03.2009 1627 IMP ILLEGIBLE C/H DECLARATION 542.80Dr. When I had mailed them abt clarification of the entry they replied was done on 16.03.2009 of amt of Rs. 542.80 & in statement of 8th April`09 amt is showing Rs. 522.45/- I had never done any online transactions. This is a cybercrime. So i should get reversal of these fraudlant transactions & also my postage expences & compansation for mental harrasment. I also should get duplicate active card without any charge
DamageOccured
Required Relief I should get Rs.500/-for postage charge & Rs. 2000/- as a compansation for harrasment also i shuld get duplicate card without any charge