Dear Sir/Mam

I am Ankit Srivastava ,writing from Pune
i have a very serious issue which might take somebody's life in my family
due to trauma .
The reason is i was having a Cr.Card with Your Bank ,and somehow i fluncked
to pay the bills/outstanding .
i have spoken to Cr.Manager in pune ( Shankerset Road ) Branch and asked for
settlement in the month of March 2009 she hav asked me to pay a certain
amount and which i deposited in Month Of March -Apr 2009 ,i didnt recieved
any calls and nothing after that ,suddenly after one month your recovery
department start calling me and asking to clear the amount ,i told them that
i have made a settlement and paid the said amount ,they said no i have to
pay ...........
after that they start calling at my residence and threating my parents every
day .....they are abusing my siblings over the phone ....
i just want to know isnt the Voilation of RBI Rules and Norms ..
FYI
*Fair Practices in debt collection
*(a) In the matter of recovery of dues, banks / NBFCs may ensure that they,
as also their agents, adhere to the extant instructions on Fair Practice
Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated
May 5, 2003) as also IBA’s Code for Collection of dues and repossession of
security. In case banks / NBFCs have their own code for collection of dues
it should, at the minimum, incorporate all the terms of IBA's Code.
(b) In particular, in regard to appointment of third party agencies for debt
collection, it is essential that such agents refrain from action that could
damage the integrity and reputation of the bank / NBFC and that they observe
strict customer confidentiality. All letters issued by recovery agents must
contain the name and address of a responsible senior officer of the card
issuing bank whom the customer can contact at his location.
(c) Banks / NBFCs / their agents should not resort to intimidation or
harassment of any kind, either verbal or physical, against any person in
their debt collection efforts, including acts intended to humiliate publicly
or intrude the privacy of the credit card holders’ family members, referees
and friends, making threatening and anonymous calls or making false and
misleading representations

*Right to impose penalty*
The Reserve Bank of India reserves the right to impose any penalty on a bank
/ NBFC under the provisions of the Banking Regulation Act, 1949 for
violation of any of these guidelines.

Please advice what to do and look into this matter....waiting for you
feebback on this .

--
"Without ambition one starts nothing. Without work one finishes nothing. The
prize will not be sent to you. You have to win it.""


Ankit