Dear Concern,

This is to inform you that I had one Credit card issued from CIti Bank in 2005. Later I got that converted in First Citizen Shopper Stop Card in 2007; which I have been using on regular basis.

Recently I have applied for a Home Loan & as informed by the Bank (Home loan) that my name is in Defaulter List of CIBIL and this information is been shared by Citi Bank.

This been a surprise and taken me by shock after knowing that there was some outstanding and that’s been written off also !!. I am also surprise to know that if there is some outstanding on that card, then why Citibank officials doesn’t even bother to follow up with me or send any intimation to me for payment till date. On the other hand, I am already holding another card where Citibank have no issue or objection on transaction. I have also availed on loan from the bank and that time no one had put up this objection…. !!

I have been communicating with Citibank Grievance Team (Phone & mail) for past couple of days, but so far not got any positive response. Because of there irresponsible way of handling the issue; they have ruined my image & my home loan is also on hold and I am about to loose the booking amount I have submitted with the Builder.

I would highly appreciate your prompt response on the above.

Regards,

Poonam Srivastava