Originally Posted by sumit.bhatnagar

I had applied for the HDFC credit card with following details:

App Date: 27/12/2010
App No.: CC07044668
HBL/DSA Name (Person who collected the docs): Pankaj Waran (9654204130)
Name of the HDFC Manager/Incharge Of App Processing: Priya (9716483053)
HDFC like any other credit card issuing agency had a long list of GOODIES to offer along with the credit card. But three things that I was interested in were:

1. 15% cash back when booked with Indigo Airlines.
2. 1+1 tickets through PVR Cinemas (max of 4 per month)
3. Credit Limit.

As soon as the docs were submitted I started receiving confirmation calls almost everyday from local and Chennai office. After a few days everything stopped. I tried contacting Priya, who sounded promising and assuring before I had submitted my papers, but she could not be contacted. On repeated trials she started disconnecting my calls for clarification, assuming she had saved my cell number.

2 weeks later I received a text message on my cell phone asking me to act on a letter/information sent to my email ID. Since I hadn't received anything on the produced email Id I contacted the customer care and to my surprise I was told that the application had been DECLINED. When enquired I was told that someone from HDFC had come to my residence to details confirmation, but found the door locked. I never thought these people could be so silly and did not thought of calling me on the produced cell number.

I had enough and wanted to cancel the credit card application on the first occasion. In the same period I received a call from home informing me that some one from HDFC has come to confirm the details. I was really annoyed and immediately I called up the customer care. This time around I was told that the application status is PROCESSING. When I asked the CC executive, I was told that he/she did not have the information of the same and they only have the current status to tell.
HDFC Credit Card Back-Tracking On Facilities/Offers

1-2 days back I received a message from HDFC for ensuring the safety of the card as if they had already sent me a card. When I confirmed today (24/01/2011) with the customer care I was told that the application has been approved. I tried confirming the goodies that were promised to me I was told that the PVR offer no longer exists, as it was a periodical scheme and was only applicable till last month, i.e. Dec 2010. I told the CC executive that I was confirmed time and again of this offer and this was one of the reasons I opted for this card, I was showered with lame excuses. Also, the credit limit now offered was half of what was initially assured by Priya.

I want the answers to the following:

• Why was a false claim made by Priya on the Goodies and the Credit limit?
• Who is responsible for moderating cheaters like Priya who allure customer like me into false claims just to achieve her sales target?

I just received a call from home that my Credit Card has just been delivered. With all the false claims and the frustation ridden process, I do not wish to continue with the card.

Dear Customer,

We apologize for the inconvenience caused, and would like to investigate the matter further. We request you to write to talktous@hdfcbank.com with your credit card number/application number, your contact details along with the reference ID TTU00261724012011. A bank representative will look into your matter and get in touch shortly after we receive this information.

Regards, Customer Assistance, HDFC Bank

Looking at various other complaints in the forum for HDFC, I wish I could have checked the here before applying for the card. I would not have wasted my time and energy dealing with crooks like Priya (9716483053). Why do you people hire cheaters like her? HDFC as a unit is also partly to be blamed for recruiting people like her and for laying down the policies under which these crooks have the freedom of exploiting customers. I wish to take the matter forward if the solution to this is not provided in the said time frame.

Originally Posted by sumit.bhatnagar

I had applied for the HDFC credit card with following details:

App Date: 27/12/2010
App No.: CC07044668
HBL/DSA Name (Person who collected the docs): Pankaj Waran (9654204130)
Name of the HDFC Manager/Incharge Of App Processing: Priya (9716483053)
HDFC like any other credit card issuing agency had a long list of GOODIES to offer along with the credit card. But three things that I was interested in were:

1. 15% cash back when booked with Indigo Airlines.
2. 1+1 tickets through PVR Cinemas (max of 4 per month)
3. Credit Limit.

As soon as the docs were submitted I started receiving confirmation calls almost everyday from local and Chennai office. After a few days everything stopped. I tried contacting Priya, who sounded promising and assuring before I had submitted my papers, but she could not be contacted. On repeated trials she started disconnecting my calls for clarification, assuming she had saved my cell number.

2 weeks later I received a text message on my cell phone asking me to act on a letter/information sent to my email ID. Since I hadn't received anything on the produced email Id I contacted the customer care and to my surprise I was told that the application had been DECLINED. When enquired I was told that someone from HDFC had come to my residence to details confirmation, but found the door locked. I never thought these people could be so silly and did not thought of calling me on the produced cell number.

I had enough and wanted to cancel the credit card application on the first occasion. In the same period I received a call from home informing me that some one from HDFC has come to confirm the details. I was really annoyed and immediately I called up the customer care. This time around I was told that the application status is PROCESSING. When I asked the CC executive, I was told that he/she did not have the information of the same and they only have the current status to tell.
HDFC Credit Card Back-Tracking On Facilities/Offers

1-2 days back I received a message from HDFC for ensuring the safety of the card as if they had already sent me a card. When I confirmed today (24/01/2011) with the customer care I was told that the application has been approved. I tried confirming the goodies that were promised to me I was told that the PVR offer no longer exists, as it was a periodical scheme and was only applicable till last month, i.e. Dec 2010. I told the CC executive that I was confirmed time and again of this offer and this was one of the reasons I opted for this card, I was showered with lame excuses. Also, the credit limit now offered was half of what was initially assured by Priya.

I want the answers to the following:

• Why was a false claim made by Priya on the Goodies and the Credit limit?
• Who is responsible for moderating cheaters like Priya who allure customer like me into false claims just to achieve her sales target?

I just received a call from home that my Credit Card has just been delivered. With all the false claims and the frustation ridden process, I do not wish to continue with the card.

Dear customer,

Trust your issue has been resolved satisfactorily. Should you face any issues in the future, we request you to contact us through our designated customer service channels such as our phonebanking service or the contact form on our website.

Regards, Customer Assistance, HDFC Bank

Dear sir/mamdam,

This is regarding about suddenly my balance was debited from my account totally (rs.3000 ) is debited . and came message for me. i had locked my account & other banking details. so, pls do the needfull

Originally Posted by chandrasekar s

Dear sir/mamdam,

This is regarding about suddenly my balance was debited from my account totally (rs.3000 ) is debited . and came message for me. i had locked my account & other banking details. so, pls do the needfull

Dear customer,

We would need a few additional details to investigate this matter: request you to write to talktous@hdfcbank.com with your account number, contact details and the reference id TTU000300125042011. A bank representative shall contact you once we receive this information and clarify on the deductions made to your account.

Regards, Customer Assistance, HDFC Bank

I got a call from HDFC sales staff for credit card and applied for the same, after so many days I got a sms for my reference number and then after their is no mail , sms and calls from HDFC ,I called to their custom care service and understand they approved my card but their is no consingment details from their side and right now they are telling me probably this is a technical erros. My reference number is 11102018524650N1 and My name is Amarjeet Kumar

They are talking so much of time to just issue a card even after their approval


Regards

Amarjeet Kumar