Ref : Credit Card No: 4006 6760 1732 2812

Dear Sir,

This is to bring to you kind attention that on 18.01.11 at 5.07 pm & 5.08 pm I have received a sms for the usage done on my above said SBI CC worth Rs.48750/- and Rs.14325/-, while I was there in office & the card was with me only.

I have immediately called up the Call Centre to report the issue.

CC executive had confirmed that day, that the transaction has been done but the same is still unconfirmed transaction so he will not be in the position to provide any details or take any action at that moment. This may get reversed, if wrogly done, in 2 days time. In case if not, then I will not be asked to pay , but only need to fill one dispute form of disclaiming the transaction.
I have asked him to provide the merchant id..but he was unable to provide that & confirmed that they will take the necessary action once the transaction gets confirmed. Nothing will be asked from the card holder. The transaction was done from Lucknow whereas I am based out of Bhopal.

On 20.01.11, I called up to know the status, wherein they said the the transaction is there & u need to fill the dispute form, which I had done.
They are of the openion that they will get the investigation done, which may take 45 days, & post that only they will confirm the status. They have not yet asked me to file FIR for this yet.

I have requested them to take necessary action at the earliest but of no use.

Please help & suggest the further action.


Regards,

Manish Mehta