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ICICI credit card issue

This is a discussion on ICICI credit card issue within the Credit Card forums, part of the Loan category; Hi, I am ICICI gold credit card holder for last couple of years, i was on tour for last 3 ...

  1. #1
    abarora is offline Junior Member
    Join Date
    May 2009
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    2

    Default ICICI credit card issue

    Hi,

    I am ICICI gold credit card holder for last couple of years, i was on tour for last 3 months to US and there while paying my hotel bill they charged wrong on my ICICI credit card and then couple of transactions were done some credit and debit and in the end i came to know that they have charged extra from me and by that i had left the hotel. As all these transactions happened in 15 mins almost 10 transactions from the same portal is it not the responsibity of the bank to cancel all the transactions and block the card because when same happened with my company card thru citibank all the transactions were cancelled and card was blocked for that hotel until i give a go ahead. also when you check in a hotel they swipe the card as security and can they further transact as per there wish as the bank as given them authority. though i have sorted out with hotel but still because of ICICI not canceling the transactions i had to face a lot of problems till date and they further put in late fees inspite of me clearing the issue. Is there a way i can ask for any compensation from them as till date they are carrying late fee and other charges.
    '
    regards,
    Abhishek Arora

  2. #2
    vireshLabade is offline Junior Member
    Join Date
    Sep 2009
    Posts
    1

    Default Amount debited

    On 10th Sep 2009 ICIC bank has lock amount of 31,827 from my salary account .Without informing me.
    After inquired with customer care they have informed me about the credit card dues.
    According ICICI CC department information I was used CC in 2005.
    The real thing is i was never received any CC.
    In 2005 I have received ICICI debit card.(624001517095).
    In clarification process they have shown me CC application from but not shown card received receipt.

    Now the block amount is debited but still they not shown me the creadit card receive receipt.

  3. #3
    adv.om is offline Senior Member
    Join Date
    Nov 2009
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    101

    Default

    such case you can get refund only through consumer forum case otersiwise these private banks do not refund amounts easily

  4. #4
    ICICI Bank Care is offline Senior Member
    Join Date
    Sep 2009
    Posts
    1,577

    Default

    Quote Originally Posted by vireshLabade View Post
    On 10th Sep 2009 ICIC bank has lock amount of 31,827 from my salary account .Without informing me.
    After inquired with customer care they have informed me about the credit card dues.
    According ICICI CC department information I was used CC in 2005.
    The real thing is i was never received any CC.
    In 2005 I have received ICICI debit card.(624001517095).
    In clarification process they have shown me CC application from but not shown card received receipt.

    Now the block amount is debited but still they not shown me the creadit card receive receipt.
    Dear Viresh,

    We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Customer Service Team.

  5. #5
    ICICI Bank Care is offline Senior Member
    Join Date
    Sep 2009
    Posts
    1,577

    Default

    Dear Viresh,

    We are unable to contact you. Please write to us with your contact details and credit card number at care@icicibank.com and we'll be in touch with you.

    Regards,
    ICICI Customer Service Team.

    Quote Originally Posted by ICICI Bank Care View Post
    Dear Viresh,

    We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Customer Service Team.

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