I was using icici credit card 4477 4771 5036 7007 for more than 5 years. But on 5-apr-2010 there was unknown international transaction of Rs 15,954.45 (EURO 257.55) towards MONEYBOOKERS LTD Ref No. 74929090097149110001024 in UK shopping (which I never traveled to UK).

I requested ICICI bank to stop the transaction immediately and I blocked the card and they mentioned they will revert back this transaction amount with 7 days and I also requested to investigate this transaction, so that it should not happen again. But on the next bill statement they added this amount and they mentioned this is my transaction.

As per their request I raised cyber crime complaint and I have the police acknowledge. The police mentioned that bank is not cooperation for the investigation. Meantime I sent mail to the merchant site I,e MONEYBOOKERS LTD they replied me that they are ready to share information with the authorities bank officers through FAX, but no with me as per their policy. The same e-mail, I forwarded to the bank, but didn’t take any action against the same.

Also I asked icici bank again to investigate on this unknown transaction, but they were again too late for giving proper response and direction.

Now on 31-nov-2010, they have taken Rs 9002 from my ICICI saving account 005301526272 without my authorization. But when I raised this question, they mentioned bank has a policy to take that money. And I sent many requests for the close of credit card/ settlement they didn’t come back which is very bad.

Today, I’m totally disappointed about the unauthorized transaction and credit card not be investigated by anybody.

Can anybody suggest me, whether if I raise complaint in consumer court will I get back my money OR is there any other step to proceed to resolve this issue???