Dear Sir,

I am very sorry to say that the 'VIDEOCON TOWER', New Delhi, where the ICICI Bank office is situated became the Centre of FRAUDS & CHEATERS. I myself is one of them who is cheated by Mr. Dinesh Arora (actually DSA) but posed as an employee of ICICI Bank, who was sitting with other staff of ICICI Bank at Videocon Tower.

1. I had visited your Videocon Tower officeon 24.1.2009 to settle my outstanding amount of Rs.32,000/- appx. I had been told by your staff that Mr. Dinesh Arora - MO. No.9999598339 & 9716329557 (who was sitting with your staff people), will handle our case. I discussed with him that at present, I am not in a position to pay the entire amount. So please make some easy instalments.(A letter have sent on 29.9.09 to your Nodal Officer in this regard). He told me, you can pay Rs.1,700/- per month and the amount paid by me will be deducted from my Principal Amount.

2. I paid Rs.1,700/- on the same day at Videocon Tower office vide your Receipt NO. 0039763 dt. 24.12.09. After that Mr. Dinesh Arora started sending Mr. Manoj Kumar (I.Card No. 1271329) MO No.9811401843 & 9654098424 every month at my residence to collect payment of Rs.1700/- with the ASSURANCE that this amount is being deducted from my Principal Amount.

3. The details of payments made by me are as under:

DATE AMT.PAID RECEIPT NO. PAID THROUGH COLLECTED BY

24.12.09 Rs.1700/- 0039763 Ch.No.418399/24.12.09 Mr. Dinesh Arora at Videocon
Tower
21.1.10 Rs.1700/- 0110A 0241428G Ch. No.429205/22.1.10 Mr. Manoj Kumar of Shree
Sai Service(I.Card No.1271329)
20.2.10 Rs.1700/- 1002227229 Cash Mr. Manoj Kumar of SSS
23.3.10 Rs.1760/- 1003220118 Ch.No.429218/23.3.10 Mr. Manoj Kumar
3.5.10 Rs.1500/- 1005158202 Ch.No.445323/3.5.10 Mr. Manoj Kumar
3.6.10 Rs.1500/- 1006154805 Cash Mr. Manoj Kumar
30.6.10 Rs.200/- 1006154806 Cash Mr. Manoj Kumar
30.6.10 Rs.1000/- 1006154215 Cash Mr. Manoj Kumar
5.7.10 Rs.1000/- 1007097856 Cash Mr. Manoj Kumar
29.7.10 Rs.1900/- 1007097778 Ch.No.445332/29.7.10 Mr. Manoj Kumar
31.8.10 Rs.2050/- 1008081415 Ch.No.445338/3 Mr.Hasnat Ahmed of SSS
(I.Card NO.005161-1A00017)

4. Finally on 18.9.10, I have received a call from Mr. Dinesh Arora through Mob. No. 9716329557 that I have to pay Rs.16560/- (out of Principal amount of Rs.32000/-) as on date and he is sending a person to collect a cheque of Rs.6400/-. After receiving the cheque of Rs.6400/-, he is sending my request of Full & Final Settlement to ICICI Head Office.

5. I have paid Rs.6400/- through Cheque No.438647 dt.18.9.10 to Mr. Hasnat Ahmed (I.Card No.005161-1A00017) and M. Dinesh Arora assured me that discount of Rs.5,000/- to Rs.6,000/- will definetely given to me.

6. FINALLY on 21.10.10, I have received a call from Ms. Kiran (Mob. No.99909939600 - I.D. No. MM0048) from Money Multiplier, A-2/9, Ist Floor, WHS, Kirti Nagar, New Delhi, that Mr. Dinesh Arora has gone the his home town and she is looking after our case. She assured me that my request of Full & Final Settlement has been accepted by ICICI H.O. and now I have to pay Rs.4530/- as Full & Final Amount and she ASSURED ME that my N.O.C. will issued within 5-7 days. She is sending a person to collect the cheque.

7. I have given a cheque of cheque of Rs.4530/- to Mr. Deepak Gupta (I.Card No. 008090 - Mob.No.9899172764) as Full & Final Settlement.

BUT, when I have not received N.O.C. from ICICI Bank till 12.11.10, I visited your Videocon Tower Office and contacted the concerned deptt. They informed that nothing has been deducted from my Principal Amount and I have to pay Rs.53000/- appx. as on today.

I WAS SHOCKED to listen that my entire amount i.e. Rs.27000/- appx., paid by me has been adjusted as regular payments by your DSAs, M/s Shree Sai Services & Money Multiplier.

I would like to inform you that your DSAs are FOOLING us ny making WRONG COMMITMENTS and would request you to please take STRICT ACTION and get the entire amount refunded to me from your DSAs.

SIR, THIS IS MY HUMBLE REQUEST TO YOU, PLEASE LOOK INTO THE MATTER AND HOPE THAT I WILL GET FAVOURABLE RESPONSE FROM YOUR SIDE, AS I AM ONE OF YOUR OLDEST CUSTOMER.

Thanking you,


KANAHIYA LAL


CC: RBI Complaints