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Submit Complaint..Brother,
It seems they charge you multiple time for policy, Please call customer service and place a request for revert the amount. I think it will resolve your problem.
This is a discussion on Cheated by HDFC Bank within the Credit Card forums, part of the Loan category; Sir, i got my new credit card from HDFC in Nov/2010. The HDFC person called me and told ' we ...
Cheated by HDFC Bank Sir, i got my new credit card from HDFC in Nov/2010. The HDFC person called me and told ' we give one offer to you, that is if you take the healthcare policy through your credit card we will give two policies with out any cost. The healthcare policy amount is 6,216.00 only and we will convert that to 12 EMIs'. The EMI amount will be 518.00 only and the one time service charge will be 300 something. Below i have mentioned my billing details
20/11/10 HDFC ERGO PREMIUM 6,216.00
20/11/10 HDFC ERGO PREMIUM 5,791.00
20/11/10 HDFC ERGO PREMIUM 3,805.00
20/11/10 PROC FEE HDFC ERGO 150.00
20/11/10 PROC FEE HDFC ERGO 150.00
20/11/10 PROC FEE HDFC ERGO 150.00
22/11/10 DIAL AN EMI 3,805.00 Cr
22/11/10 DIAL AN EMI 5,791.00 Cr
22/11/10 DIAL AN EMI 6,216.00 Cr
23/11/10 DAE PROCESSING FEE LN# 660891 150.00
23/11/10 DAE PROCESSING FEE LN# 660892 150.00
23/11/10 DAE PROCESSING FEE LN# 660893 150.00
06/12/10 DAE RTL ,PRIN NB:01,0 0000000000266 317.08
06/12/10 DAE RTL ,PRIN NB:01,0 0000000000266 482.58
06/12/10 DAE RTL ,PRIN NB:01,0 0000000000266 518.00
06/12/10 MEMBERSHIP FEE INCL ST AND CESS 274.65
06/12/10 SERVICE TAX 90.00
06/12/10 CESS TAX 2.70
they added the extra two policies amount and service tax in my credit card account.
Please help me,
Thanks & regards
Sa.Senthilvel
9944881867
Junior Member
Brother,
It seems they charge you multiple time for policy, Please call customer service and place a request for revert the amount. I think it will resolve your problem.
Junior Member
Brother,
It seems they charge you multiple time for policy, Please call customer service and place a request for revert the amount. I think it will resolve your problem.
Junior Member
Brother,
It seems they charge you multiple time for policy, Please call customer service and place a request for revert the amount. I think it will resolve your problem.
Cheated by HDFC No sir, they charged three policies amount, but they told me if you take one policy we will give two policies without any cost. i called the customer service two times and they told we will call you. but till they did't call me.
Senior Member
Dear Mr Senthilvel,Originally Posted by senthilvel
We apologize for any inconvenience caused to you due to this matter. We would like to investigate this matter further. However, we will need a few more details from you to do so. We request you to write to talktous@hdfcbank.com with your credit card number, HDFC Ergo policy numbers and contact details with the reference id TTU00139608122010 in the subject line of your mail. A bank representative will investigate the matter and get in touch with you as soon as we receive these details.
Regards, Customer Assistance, HDFC Bank
Senior Member
Dear Mr Senthilvel,
We apologize for any inconvenience caused to you due to this matter. We would like to investigate this matter further. However, we will need a few more details from you to do so. We request you to write to talktous@hdfcbank.com with your credit card number, HDFC Ergo policy numbers and contact details with the reference id TTU00139608122010 in the subject line of your mail. A bank representative will investigate the matter and get in touch with you as soon as we receive these details.
Regards, Customer Assistance, HDFC Bank
Senior Member
Dear Mr Senthilvel,
Trust your issue has been resolved satisfactorily. Should you face any issues in the future, we request you to contact us through our designated customer service channels such as our Phonebanking service or the contact form on our website.
Regards, Customer Assistance, HDFC Bank
Cheated by HDFC Credit card deptt. Hi
This is Ankit Minocha.
I hold a HDFC credit card which was issued to me in August. The first usage of the card started from November. I applied for a HDFC ERGO health insurance policy, which I have not received in papers till date (COMPLAINT). I started reaching after HDFC guys to know my bill amount and to send a hard copy or a soft copy of the bill, so that I could proceed and make the payment for the bill.
I did not receive any intimation/ bill alert. After my repeated calls and a written complaint, I finally received the bill, a soft copy of the bill. I received it on December 30, 2010, last date of bill payment was December 30, 2010. I did not get even a single day to arrange for a chequebook or any other means, by which I could pay the amount. Now in the next billing cycle, I got the bill, with the late fee fine added for the previous billing cycle.
Kindly look into the matter, and guide me with the further suggestions.
Thanks
Ankit
Senior Member
Dear Mr Minocha,
We understand your frustration and would like to look into your issue. We request you to write to talktous@hdfcbank.com with your credit card number, contact details, your insurance policy number along with the reference ID TTU00255311012011. A bank representative will investigate the matter and get in touch with you as soon as we receive this information.
Regards, Customer Assistance, HDFC Bank
Cheated from hdfc credit card policy Hi Sir,
This is kamalakar.
I hold a HDFC credit card which was issued to me in September 2011. The first usage of the card is not yet started I applied for a HDFC ERGO health insurance policy, which I have not received in papers till date (COMPLAINT). I started reaching after HDFC guys to know my bill amount and to send a hard copy or a soft copy of the bill, so that I could proceed and make the payment for the bill.
10/10/11 LATE FEE 350.00
16/10/11 SERVICE TAX 40.18
16/10/11 CESS TAX 1.19
16/10/11 DAE RTL ,PRIN NB:02,0 0000000000364 1,210.67
16/10/11 FINANCE CHARGES 13.08
16/10/11 FINANCE CHARGES
5289 XXXX XXXX 0112 16/10/11 Immediate 2,864.19 3,195.55
With out using that credit card they send a statement of 3,195.55
Any one help me in this issue.
Kindly look into the matter, and guide me with the further suggestions.
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