I purchased a Royal Sundaram policy on my SCB credit card. According to them if have the same cancelled within 2 months then I shall be charged only 25% of the total amount. However after cancellation within the specified period of two months, My card gets a refund from Royal sundaram and the same is credited to my card, but the EMI of SCB still continued. On calling the customer care they said that they would close the account immediately, however after repeated calls and follow ups the EMI's were stopped but the entire pending amount which was refunded to me was charged back on my Credit Card.

Since then i have made numerous calls to the customer care and all i get is false promises, but nothing comes through, rather there collections department is harressing me by calling day in and day out and have also threatened me.

Today when I write to the consumer court is after 5 months of mental agony and stress. The bank refuses to reverse charges and has blocked my cards and is also charging interest + service tax and other late payment fees. I request you to kindly contact me for paper proff and take required action against the bank.
Regards
ashish bhaskar
9711101154
ashish@kirashinfo.com