Many SBI consumer are facing the same the problem, no need to worry just send a notice to the below mentioned address (NOTE: send it by registered post only)
State Bank Of India ( Nodal Officer )
Chief Manager ( G.B-BPM )
Delhi - Zonal Office 1
11 Parliament Street
New Delhi 110001
Mention all the details and problem in the notice which you are facing. And wait for 15 days for their reply.
Note: Kindly also send a copy of your notice at firstname.lastname@example.org