Dear Sir,

I want to raise a complain for my credit card disputed amount. I had been telling
the bank to check on the transaction but they always ingnored my request. on the top
of that they kept harassing me.

If I want to lodge a complain, how much do I have pay or what is the process.

Looking forward to hear from you.

Regards
Sushil Kr. Marandi

Dear Madam
kindly confirm me the final date of on which my money will be
credited to my
A/C.Secondly what ever communication has been done with Acquiring bank kindly
forward to me.
And now onwards please CC to me also for the communication with Acquiring bank.
please confirm the date.


Regards
Bhim Kumar Das
Asst. Manager-ERC
TATA Motors, Lucknow
Mob.No.-09794999273
E-mail: bhim.das@tatamotors.com

________________________________

From: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Sent: Sat 5/2/2009 1:43 PM
To: 'ICICI Bank Customer Care'
Cc: 'admin@consumercourt.in'; 'headservicequality@icicibank.com'
Subject: RE: 'ICICICARE=033-693-479' level2complaint/ Savings Account



Dear Madam,

What is the progress in this matter?

Are you able the get the correct details of the withdrawal ATM??

Why don't you provide me the contact details of higher official also? In the last
one month you are taking time only.

Tell me the final date on which I can take my money?



Regards

Bhim Kumar Das



________________________________

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Saturday, May 02, 2009 1:29 PM
To: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Subject: RE:'ICICICARE=033-693-479' level2complaint/ Savings Account



Dear Mr. Das,



We have registered your request for status of charge back vide Service Request
Number SR104966381.

We have not received the status from acquiring bank for the same.



we understand the unpleasant experience that you have been through, and we assure
you that we are looking into your case on priority.

However, we regret to inform you that we would require some more time.

We request your co-operation in the interim. Looking forward to your cooperation and
assuring you the best of our services.



Sincerely,



Madhuri Jaiswal

Customer Service Executive

ICICI Bank Limited

-----Original Message-----

Subject: RE: level2complaint/ Savings Account



Dear Madam

Today is the 12th day of the chargeback process. Why there is no
reply from ICICI?

How many times I have to contact you? What happened to my money? Why don't you pick
the phone?

Kindly provide me the Mail ID of Ms. Chanda Kochar (MD), I would like to ask her
also about this kind of irresponsible behavior of the largest private bank of India.



Regards

Bhim Kumar Das

09794999273




Sent: Thursday, April 23, 2009 7:30 PM
To: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Subject: RE:'ICICICARE=033-693-479' level2complaint/ Savings Account



Dear Mr. Das,



On the basis of our telephonic conversation dated April 22, 2009, kindly note the
ATM transaction details for SBI bank from where the transaction has been done for
your reference.



Atm ID: S1AN0000 :Transaction Number:7643.



We will confirm the further status to you once the charge back process gets over.



Sincerely,



Madhuri Jaiswal

Customer Service Executive

ICICI Bank Limited



----Original Message-----

Subject: SUSPECTED SPAM:RE: level2complaint/ SavingsAccount



Dear Madam

one thing I would like to inform about the information " The
transaction has been done through SBI-Hajipur location on April
05, 2009 at 20.54 P.M.".I have not tried at Hajipur.

I tried at some where else which is not even in the state of Bihar. So one thing is
very clear that retrieval process is not in the right direction.

This means that either SBI or /and ICICI cheating. Please forward me your contact no.



Bhim Kumar Das

Asst. Manager-ERC

TATA Motors, Lucknow

Mob.No.-09794999273

E-mail: bhim.das@tatamotors.com



________________________________

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Wed 4/22/2009 1:20 PM
To: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Subject: RE:'ICICICARE=033-693-479' level2complaint/ Savings Account

Dear Mr. Das,



We regret for providing incorrect charge back turn around time,we wish to inform you
that the dispute process has a defined turnaround time of 12 days and guided by
Visa/Master card guidelines worldwide.

Please note form you once the initial complaint has been raised we have to provide 8
working days of time to acquiring bank to confirm the status.



Once we receive the confirmation from the acquiring bank that transaction has been
claimed at their end.



We intervene VISA/NFS for providing documented proof hence the charge back needs to
be raised, as we understand as our customer has forwarded the complaint to us that
means the cash was not dispensed by acquiring bank.



The dispute process has a defined turnaround time of 12 days and guided by NFS/VISA
guidelines worldwide.



Hence on the basis of documented proof the final decision can be taken.


Which mean it leads to either of the two results:

a. released in favour of customer - this means that the customer's savings
account gets credited

b. released in favour of the bank - this means that the charge is payable by
the customer and documented proof will be provided by the acquiring bank.



We have initiated the charge back for your complaint on April 18,2009.


We request you to provide us with sufficient time as mentioned above, to resolve
your query. If you need any further assistance, please get back to us.



Sincerely,



Madhuri Jaiswal

Customer Service Executive

ICICI Bank Limited






-----Original Message-----

Subject: SUSPECTED SPAM:RE: level2complaint/ SavingsAccount



Dear Ms Madhuri

I appraise the way you are making me fool. In first
interaction the problem resolving date was given 8 working
days

in second phase it is given 12 working days now in 3rd phase it is 50 working days.i
e the commitment date is increasing exponentially.

2nd funny thing is the location of the withdrawal ATM,I never been in Hajipur.

This is totally wrong information.

As per my understanding my fraud cash withdrawal is a small part of some big scandal
either at ICICI or SBI.

If you are really interested to resolve the problem please make a call to me or
provide me your contact no. Collect some more information from me and then go ahead
.

please tell me the longest duration it will take to get my money.

What legal way would you like to bring ICICI bank, acquiring bank,VISA and customer
on the same platform?



Bhim Kumar Das

Asst. Manager-ERC

TATA Motors, Lucknow

Mob.No.-09794999273

E-mail: bhim.das@tatamotors.com



________________________________

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Tue 4/21/2009 8:13 PM
To: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Subject: RE:'ICICICARE=033-693-479' level2complaint/ Savings Account

Dear Sir,



We understand your concern and we are following up with acquiring bank on regular
basis for the status of your transaction.



The transaction has been done through SBI-Hajipur location on April 05, 2009 at
20.54 P.M.



Further we would be unable provide camera clipping of the cash withdrawal area as
camera clipping are available to just identify the customer's identity.



The clippings are not available for the cash withdrawal area for security reason of
ATM PIN entered by customer.



And the clipping can be available for our customer's for the transactions done
through ICICI bank. as we would not be able to get clipping from other bank.



As the transaction has been claimed by NFS(National financial switch)VISA hence we
are unable to reverse the same from our end.



However on the basis of your complaint, the dispute has been forwarded to the
acquiring bank (SBI) on your behalf on April 18,2009.


The dispute process has a defined turnaround time of 50 days and guided by
Visa/Mastercard guidelines worldwide.

Once the chargeback process is resolved , it leads to either of the two results:

a. released in favour of customer - this means that the customer's savings
account gets credited

b. released in favour of the bank - this means that the charge is payable by
the customer and documented proof will be provided by the acquiring bank


We request you to provide us with sufficient time as mentioned above, to resolve
your query. If you need any further assistance, please get back to us.



Looking forward to your co-operation in helping us serve you better.





Sincerely,



Madhuri Jaiswal

Customer Service Executive

ICICI Bank Limited







-----Original Message-----

Subject: RE: level2complaint/ Savings Account



Dear Ms Madhuri

Please update me the status.

It seems that ICICI don't care about the money the customer lost.

It is more than 15 days no proof has been provided to me whether the money has been
dispensed or not.

one thing is sure that if I don't get my money back I will go to Consumer court to
bring ICICI at required platform.

Please tell me the final word when I will get my money?

and provide me the details of findings

1. From where/which ATM money has been dispensed

2.The time the money has been dispensed

3. I think every ATM machine is equipped with CCTV ,provide me the Video also.

If I don't get the reply I will think that you don't care about my complaint and I
will move the consumer court to meet ICICI over there.





Bhim Kumar Das

Asst. Manager-ERC

TATA Motors, Lucknow

Mob.No.-09794999273

E-mail: bhim.das@tatamotors.com



________________________________

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Fri 4/17/2009 8:27 PM
To: DAS BHIM K [ Assistant Manager (ERC-Design) , Lucknow Works , Lko ERC ]
Subject: RE:'ICICICARE=033-693-479' level2complaint/ Savings Account

Dear Sir,

This is with reference to your e-mail dated April 06, 2009 with regard to your
complaint for Discrepancy in cash withdrawal from Non ICICI bank Atm.



We wish to inform you that ATM cash withdrawal transaction dated April 05, 2009
amounting to Rs.10,000/ has been claimed by NFS(National financial switch)VISA.



Hence reversal of the transaction is not possible at our end, we are checking with
SBI for the status of the transaction on an regular basis.



If they are unable to provide us the status till April 20,2009, we will involve VISA
in to it and will initiate charge back on the transaction.


The dispute process has a defined turnaround time of 12 days and guided by NFS/VISA
guidelines worldwide.




Once the chargeback process is resolved , it leads to either of the two results:

a. released in favour of customer - this means that the customer's savings
account gets credited

b. released in favour of the bank - this means that the charge is payable by
the customer and documented proof will be provided by the acquiring bank.



We will confirm the further status to you on April 20, 2009.


We request you to provide us with sufficient time as mentioned above, to resolve
your query. If you need any further assistance, please get back to us.



Looking forward to your co-operation in helping us serve you better.



Sincerely,



Madhuri Jaiswal

Customer Service Executive

ICICI Bank Limited




-----Original Message-----
)
Subject: level2complaint/ Savings Account





Name: BHIM KUMAR DAS

Product: Savings Account

Account No: 035801502048

Application No:

E-mail address: bhim.das@tatamotors.com <mailto:bhim.das@tatamotors.com>

Mobile no: 9794999273

Telephone no: +91--

Service Request(SR) No:SR10234543

Details of complaint: NFS/CASH WDL/05-04-09 ON DATE 06-04-2009

In the above transaction money has not been dispensed by machine but the amount has
been debited from my ICICI A/C No-035801502048

I registered the customer care on 7th April Service request No-SR102345435.They
committed me that the amount will be credited into my A/C by 15th of April. But till
now Amount has not been credited

Please reply me when the money will be credited to my A/C.