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SBI Cards

This is a discussion on SBI Cards within the Credit Card forums, part of the Loan category; Dear Team, My question is why the card was Deactivated at the first instance without informing me? when i had ...

  1. #1
    Yashu Mehta Guest

    Default SBI Cards

    Dear Team,

    My question is why the card was Deactivated at the first instance without informing
    me? when i had called on the 9th day after the purchase i was told that the card has
    been deactivated/blocked for security purpose and now the EMI request cannot be
    processed.

    Since the purchase amount is 33000 i am not in a position to pay the full amount
    that is the reason why i had made request for Conversion into EMI.
    request could not be processed because you had deactivated my card, i had given the
    request on time before the 10th day.

    I request you to convert the amount into EMI because i am not in a position to pay
    full amount.

    Regards,

    Swati Mehta





    Dear Ms. Mehta,

    Thank you for writing to SBI Cards.

    This is with reference to your communication regarding your
    SBI Card Account.

    Card Status: At the outset we regret for the inconvenience
    that has been caused you in the matter addressed to us.

    We would like to share with you that your SBI card account
    stands inactive for usage.

    Hence, in reference to the same we would be unable to book
    flexipay on your card account.
    Reactivation of Account: We wish to inform you that your
    SBI card account has been deactivated due to security
    reasons.
    In reference to the same, we would request you to confirm
    the below mentioned details, as it would enable us to take
    necessary action towards reactivation of your SBI card
    account.

    Last Transaction done by you.
    Mailing and Non Mailing Address
    Contact Numbers (Both, Mobile and Landline Telephone
    Number)

    Should you have any further queries on your SBI card
    account, would request you to reply at feedback.gesbi@ge.com
    using the same subject line or please contact our helpline
    at 39020202 or 18001801290 (only for MTNL and BSNL users).
    Our customer service Representatives on the Helpline will
    now be available between 8 am and 8 pm, Monday to Saturday.
    To access information between 8 pm and 8 am or Sundays
    regarding your outstanding Balance, Available credit and
    cash limits, payments made, billed and unbilled
    transactions, to request for a Duplicate statement/ATM PIN
    or to block a lost card, please use the IVR service at the
    same Helpline numbers.
    If you are not satisfied with the response, you can write
    in to AVP, Customer Service, head.sbicards@ge.com using the
    same subject line. You will receive a response within 3
    working days.



    Yours sincerely,
    Yashu Mehta - Customer Service

  2. #2
    Unregistered Guest

    Default SBI Card Helpline Number

    I am trying the helpline number of SBI 18001801290. But its always busy. How can I conatct them. They are providing very bad service.

    Regards,
    Abhishek

  3. #3
    Unregistered Guest

    Post SBI Card Payment

    I am in USA since last two years.I used to have SBI credit card and I want to close my card from SBI but I am unable to contact any of their phones from USA.I have no communication and recently I heard that notice is sent for my non payment of fifteen thousand INR.
    How i can Contact and sort out the issue while I am in USA

  4. #4
    Unregistered Guest

    Default SBI Credit Card

    Hi,

    I was impressed by the Railway card you are offering and got in touch with my Branch in Chennai. The Executive approached me and his intension was to just process before even explaining me anything. The same day he processed the card. There were couple of people called from call center asking the same questions. I would have answered to about 10 people the same question. I was frustrated and had to blast at them.

    At last my card was processed but I learned that there was a lein balance kept for the card which was not explained to me by the Executive who processed my card. The branch Manager was upset that I cancelled the card immediately. Why should I keep my FD on lein to get the credit card, when I have the previlage to get credit cards from other banks with a wonderful service? I think the branch manager had communicated to the credit card division about my cancellation of card.

    I received a call from the courier service to whom I had instructed to return the cover to the sender. Now I am receiving message asking me to pay the due amount when I donot even have a SBI credit card.

    Which number should I contact?

  5. #5
    MVSAIKUMAR Guest

    Default Mvsaikumar

    Dear SBI Card Management,

    for the first time I am trying to utilise the SBI card services, the SBI card is not allowed to make transaction. My card No.os 4317575645381113. Please explain the what is the problem. If my services are stopped and under what circumstances services are stopped. An early reply is highly appreciable.

    FROM : MV SAIKUMAR MOBILE : 9848517731

  6. #6
    pcthallko@gmail.com Guest

    Default id no.

    I have received OTP for my Card no. 5241826424038624 but I am not able to open my details as i have forgotten/missed my login ID. Kindly help

  7. #7
    G. Ramesh Guest

    Red face Non-receipt of letters sent through M/s Blue Dart

    Dear Sir,

    An sms has been received by me on my mobile 9868109988 on 27th April,2012 regarding despatch of safe & secure chip enabled SBI card by you which was sent on 25th April, 2012 through M/s Blue Dart Courier Pvt.Ltd., New Delhi vide reference No.EV12080030480 with an advise that the same would reach me within 5 working days. But I write to inform you that so far no cover containing the above said SBI card has been received by me.

    This is the second time that you have despatched the same, which might have been returned by said courier Agency on fictitious reasons. When I contacted their landline number given over-leaf the slip 'containing sorry note', there is no one answering from the courier agency.

    My keen observation revealed that M/s Blue Dart Courier Pvt.Ltd., New Delhi is neither contacting me at my present residence address nor my mobile regarding the delivery. On the other hand, the said Courier agency is recording some fictitious date in their records as having contacted the addressee and returned to the sender i.e. SBI, on the pretext that there is no response. In fact this is not so. This has happened to me earlier occasion. Since it is already 10 days passed, I am afraid that same situation may repeat now also. The courier firm is in the habit of playing mischief with your customers. You may look into and take steps to curb such tendency on the part of courier agency.


    Thanking you


    Y/S

    (G.Ramesh)
    Mobile No.9868109988

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