This is regarding icici credit card ***6. I requested for converting emi for my transaction 29000+ to bank in feb 09. But they have still not done the same and generated two bills with late payment charges and other charges and are asking to pay 3300 more to convert it to emi. I have already shed 5000 to convert this amount and also not sure if they would help this time.

Now when i have threatened to withheld this payment their telecaller harrash me by calling from morning 7AM to 8PM in evening.

I am not sure whome to approach and where to lodge this complain. I have put this in writing to ICICI on their customer email but have not received any response yet.

Please help me out.

Regards,

Kundan Kumar
9999110851

Dear Swati,

After several reminders and communication, I am still receiving calls/sms and
statement from
ICICI Bank Customer care asking to make payment and informing that the
settlement has not been done, though the last date given by Mr. Iqbal was 3rd May
2009. I the matter is getting solved, How could you send me the statement?. What is
going on?

On the other side I am surprised to know that so many people are involved in one
matter. Every time there is some new in the e-mail, and if I guess right no one
knows what exactly the case is. What type of bank is this with such good name &
fame but doing nothing good to their clients. This matter is going on past 6-8
months and still not a single customer service officer could attend it properly.

Am I going to know the status in a weeks time? Needless to say I will have to
proceed to file the case at Consumer Court. And as such they are aware of the same
as they are marked a copy in every e-mail of mine.

Again requesting for the status and kindly revert at the earliest.

Thanking You,
Best Regards,

Pallavi Hegishte



From: pallavi raut <pallavi_8112001@yahoo.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "Infinity Account Manager" <infinity_am@icicibank.com>
Cc: admin@consumercourt.in, wecare@intoday.com, shashi.dhondiyal@aajtak.com
Date: Wednesday, April 15, 2009, 4:21 PM

Dear Swati,

I am still receiving calls and statement from ICICI Bank Customer care asking to
make payment and informing that the settlement has not been done.

I have no clue to really understand what exactly is happening. On the other side I
am even trying to figure out for what transaction this payment has been deducted
from my account. As I need to revert to the consumer court with all the details.

I would like to know the status of this at the earliest. Kindly revert.

Thanking You,
Best Regards,

Pallavi Hegishte

From: Infinity Account Manager <infinity_am@icicibank.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "pallavi raut" <pallavi_8112001@yahoo.com>
Date: Tuesday, April 7, 2009, 8:15 PM




Dear Ms.Hegishte,

Thank you for acknowledging our services.


We are happy that we could be of assistance to you.

Achieving excellence in customer service is our on-going endeavor and appreciative
feedback from customers encourages us to constantly raise the bar.



Sincerely,


Swati Naik
Customer Service Executive,
ICICI Bank Limited.


From: pallavi raut (pallavi_8112001@yahoo.com)
Date: Tuesday, April 07, 2009 02:49 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Cc: admin@consumercourt.in (admin@consumercourt.in); wecare@intoday.com
(wecare@intoday.com); shashi.dhondiyal@aajtak.com (shashi.dhondiyal@aajtak.com)
Subject: RE: Credit Card No.4477474477657004



Dear Madam,

Thank you for your kind co-operation.

Thanking You,
Yours Sincerely,


Pallavi Hegishte

From: Infinity Account Manager <infinity_am@icicibank.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "pallavi raut" <pallavi_8112001@yahoo.com>
Date: Monday, April 6, 2009, 8:54 PM


Dear Ms.Hegishte,

As informed earlier, we reiterate that as per service request number SR99995285
which was closed on March 17,2009, your request is already sent for waiving
remaining outstanding balance on card and it will be processed within 45 days from
the closure date of request.

Hence, we request you to wait as per timelines committed to you as 45 days have not
over.

Once , waiver will be initiated ,you will receive the statement with nil outstanding
balance.




Sincerely,


Swati Naik
Customer Service Executive,
ICICI Bank Limited.


From: pallavi raut <pallavi_8112001@yahoo.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "Ernstandyoung" <ernstandyoung@icicibank.com>
Cc: admin@consumercourt.in, wecare@intoday.com, shashi.dhondiyal@aajtak.com
Date: Wednesday, April 1, 2009, 2:31 PM


Kind Attn.: Mr. K. Venu - Customer Service Manager
ICICI Bank Limited
Dear Sir,

Inspite of several reminders and the trailing mails, I have still received the
statement asking to pay an amount of Rs.3620=87/-. Please may I know what is all
this going on?

As per your e-mail herein below I was to receive a statement with zero balance in 45
days.

Please check and let me know at the earliest so as to enable me to take necessary
action.

Thanking you,
Yours Sincerely,

Pallavi Hegishte

From: Ernstandyoung <ernstandyoung@icicibank.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "pallavi raut" <pallavi_8112001@yahoo.com>
Date: Thursday, March 19, 2009, 8:16 PM


Dear Ms. Hegishte,

As per the revert from the department concern, waiver of the outstanding will be
done in 45 days as per the service reference number SR99995285.

So you will receive the statement with the zero outstanding only after 45 days.


Sincerely,


K.Venu
Customer Service Manager
ICICI Bank Limited

ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00%
p.a. for 890 days. Please contact any ICICI Bank branch.

Kind Attn.: Mr. K. Venu - Customer Service Manager
ICICI Bank Limited
Dear Sir,

Sorry for the delay in replying as I was out of town.

As per all the correspondence herein below I do not see anything that has to be
updated but to issue a settlement letter. As mentioned in the e-mail by Mr. Jitendra
Pandey and since said amount has been paid, (a partly deducted from my savings
account and partly paid by myself in ICICI Bank Marine Lines Branch) and as such
there are no dues pending.

Wolud appreciate if you could please arrange to send the settlement letter at the
earliest.

Thanking you,
Yours Sincerely,

Pallavi Hegishte


Dear Ms.Hegishte,


As per the revert from the department concern we inform you that the lien on the
savings account is removed. We request you to check.

But for the waiver of the outstanding we have escalted the issue to the concern we
will keep you updated with the staus by March 19, 2009


Sincerely,


K.Venu
Customer Service Manager
ICICI Bank Limited.

ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00%
p.a. for 890 days. Please contact any ICICI Bank branch.


-----Original Message-----
From: pallavi raut (pallavi_8112001@yahoo.com)
Date: Saturday, March 14, 2009 03:17 PM
To: Ernstandyoung (ernstandyoung@ICICIBANK.COM)
Cc: admin@consumercourt.in (admin@consumercourt.in); wecare@intoday.com
(wecare@intoday.com); shashi.dhondiyal@aajtak.com (shashi.dhondiyal@aajtak.com)
Subject: RE: Credit Card No.4477474477657004


Kind Attn.: Mr. K. Venu - Customer Service Manager
ICICI Bank Limited
Dear Sir,

Thank you for your mail.

I disagree with your statement "If the settlement is offered then for the waiver of
the remaining outstanding on the card account". As per email from Mr. Jitendra
Pandey which is mentioned herein below agreeing the settlement (Date: Thursday,
February 19, 2009, 10:31 AM). I have made payments accordingly.

I have also received sms from TA-ICICI Bank Sr.No 99761232 asking to contact Mr.
Amit Sangar on 022-66493442. for the settlement of dues on credit card. Any ways I
tried calling this no.
from my landline but either it is continue engage and if at all the bell rings no
one answers the phone. It is really funny your bank is just taking me for a ride,
please dont see one's patience. How many people more are going to be involved in
this matter apart from 1. Mr. Sujit Nair / 2. Mr. Sadanand / 3. Mr. Jitendra Pandye
/ 4.Mr. Amit Sangar and yourself (K. Venu).

Looking forward to your co-operation and request you to please settle the same at
the earliest. I want my Savings Accounts unfreezed before this month end.

Thanking you,
Best Regards,

Pallavi Hegishte

CC.: Consumer Court / India Today / Aaj Tak - Sending recorded tapes and copy of the
relevant emails/ letter (sent to myself through an agency from ICICI Bank).


--- On Fri, 3/13/09, Ernstandyoung <ernstandyoung@ICICIBANK.COM> wrote:

From: Ernstandyoung <ernstandyoung@ICICIBANK.COM>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "pallavi_8112001@yahoo.com" <pallavi_8112001@yahoo.com>
Date: Friday, March 13, 2009, 10:05 AM


Dear Ms. Hegishte,

We inform you that the lien will be removed only once the card account has a zero
outstanding.

However, we have placed a request with the service reference number SR99761232 and
SR99762009 to check about the settlement offered to you by the concern team. If the
settlement is offered then for the waiver of the remaining outstanding on the card
account.

We will revert to you on March 21, 2009 with the status.

We appreciate your patience interim.

Sincerely,




K.Venu
Customer Service Manager
ICICI Bank Limited



Dear Sir/Madam,

Kindly advice on the matter herein below. Will submit the proofs ( recording /
letter / emails) if required.

Thanks,
Best Regards,

Pallavi Hegishte

--- On Mon, 3/9/09, pallavi raut <pallavi_8112001@yahoo.com> wrote:


From: pallavi raut <pallavi_8112001@yahoo.com>
Subject: Fw: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: customer.care@icicibank.com
Date: Monday, March 9, 2009, 11:10 AM

REMINDER - 2

Kind Attn Mr. Jitendra Pande - Customer Service Officer
ICICI Bank Limited.

Dear Sir,


The payment has been done towards the settlement against credit card no.
4477474477657004 for the amount of Rs.3741/- (Three Thousand Seven Hundred
Forty-One Only) on 24/02/2009. The balance amount was debited from my a/c no.
002001575744. But still my savings A/C No. 002001562561 & 002001575744. are not
unfreezed, which was to be done in 3 days time. I would request you for the same at
the earliest.

There is no reply from your customer care after several reminders over phone. Now
they are saying they have not received any such information for settlement, wherein
I have the recorded messages when I have been speaking to your customer service
executives. And herein below is the message from your self for the settlement.
What type of harassment is this towards your client.

Please look into the matter and settle the same at the earliest.


Thanking You,
Best Regards,


Pallavi Hegishte
----------------------

--- On Wed, 3/4/09, pallavi raut <pallavi_8112001@yahoo.com> wrote:


From: pallavi raut <pallavi_8112001@yahoo.com>
Subject: Fw: To unfreeze Savings A/C No. 002001562561 & 002001575744
To: customer.care@icicibank.com
Date: Wednesday, March 4, 2009, 10:27 AM


Dear Sir, Awaiting your reply at the earlirest.

Thanks,
Best Regards,

Pallavi

--- On Mon, 3/2/09, pallavi_8112001@yahoo.com <pallavi_8112001@yahoo.com> wrote:


From: pallavi_8112001@yahoo.com <pallavi_8112001@yahoo.com>
Subject: To unfreeze Savings A/C No. 002001562561 & 002001575744
To: customer.care@icicibank.com
Date: Monday, March 2, 2009, 11:02 AM

Kind Attn Mr. Jitendra Pande - Customer Service Officer
ICICI Bank Limited

Dear Sir,


The payment has been done towards the settlement against credit card no.
4477474477657004 for the amount of Rs.3741/- (Three Thousand Seven Hundred
Forty-One Only) on 24/02/2009. But still my savings A/C No. 002001562561 &
002001575744. are not unfreezed, which was to be done in 3 days time. I would
request you for the same at the earliest.


Thanking You,
Best Regards,



Pallavi Hegishte

--- On Thu, 2/19/09, ICICI Bank Customer Care <customer.care@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.care@icicibank.com>
Subject: RE:'ICICICARE=032-965-304' Credit Card No.4477474477657004
To: "pallavi raut" <pallavi_8112001@YAHOO.COM>
Date: Thursday, February 19, 2009, 10:31 AM


Dear Ms. Hegishte,
We clarify that as per our records, our collection team has offered your settlement
amount of Rs.7,800.00 in 2 installments.

Hence we request you to make the payment as per settlement offered.
Sincerely,

Jitendra Pande
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: pallavi raut (pallavi_8112001@yahoo.com)
Date: Tuesday, February 17, 2009 01:01 PM
To: customer.care@icicibank.com (customer.care@icicibank.com)
Cc: epromotions@icicibank.com (epromotions@icicibank.com)
Subject: Credit Card No.4477474477657004


Kind Attn.: Mr. Krishanan Govindan,
Head Marketing - Consumer Credit Cards

Sub.:- Credit Card No.4477474477657004.
<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->
Dear Sir,

I am sorry to say that I have been having a very bad experience with your customer
care department and facing major problems for this credit card. After giving
reminders almost everyday to the customer care (I have the calls recorded), saying
they will revert, but no one has reverted past 2 months.

Also I have been asking them for the transaction details for which they have been
deducting payment directly from my account. No details or feedback provided till
date.

After making requests for several times (almost everyday-ref. No. 96884770) to send
the settlement letter after speaking to Mr. Sujit Nair and discussing with him the
settlement amount given was Rs.3,742/- towards the full and final settlement.
I would request you to look into the matter and furnish the necessary details at the
earliest as my billing date is 20/02/2009.
Would appreciate if the same will be settled before the due date.
Thanking you,
Yours Sincerely,
Pallavi Hegishte