To Head Service,

I had been been waiting for the response for last one month hence I had to forward the complaint to the Ombudsman.

I have been receiving standard responses from your advisors not the answer to my query, this shows how incompetent you are.

I received an e-mail from your complaints department which I have mentioned below :

I have been banking with you for last three years and on 18/12/09 they charged me 551.50 Rs for not having money in my bank account even though I transferred 10000 Rs on the same day and was also told by your phone baking that they marked a compliant and will not charge me bank charges, however after few days when I checked my online statements charges were there. This is the perfect example of, One hand does not what other hand is doing.

One of the thing about your phone banking every time I ask them for manager they disconnect the call. They lie and give wrong information to the customer. I have never seen such revolting customer service in my life.

Moreover, I was told that my account had been blocked hence they could not deliver to me free platinum card however now block has been removed They want me to take the printout of the e-mail to the branch and get everything done. Your customer service staff is so incapable.

Here is an e-mail, I received from your complaint department.
Ref: 11/09/025238/KUN/ESL

Dear Mr. Chawla,
This is with reference to your e-mail dated November 12, 2009 regarding your account held with us. We have perused the contents of your email and wish to inform you that you can visit our branch and submit the address confirmation letter to remove the statement hold from your account.


We further wish to inform you that you can convert your hard copy statement frequency to annual basis. The said request also you can submit at the branch along with the above mentioned letter. As communicated in our earlier correspondence we can issue a platinum debit card without any charge only when the statement hold will be
removed from your account. Post removal of the hold you can contact our Phone banking service for the issuance of platinum debit card.

Trust we have you understanding in this regard.
Assuring you of our best service always,

Yours Sincerely
(Balu JayaramanHead, Customer Care)

They do not read e-mails with open eyes all they do is just copy and paste the standard responses.

I guess you are constraining to close my Bank Account.

If you do not want me take this further. I request you to lease look into this matter. I have been waiting for your response for last 10 days. Your customer service is really appalling and If you do not want me to take this complaint to the higher level get this resolved forthwith.

Vikrant.

I am a first time user of Standard Chartered Bank's services and have a credit card.

I still repent the day on which I decided to give in to the incessant calls made by the tele callers employed by your 'esteemed' bank and took the credit card.

The problems started even before the card arrived. I was made to submit various documents multiple times as every time the customer service used to forget to mention an 'important' document that was a must for the application to be processed.

Further, when the card finally arrived, half of the features mentioned during the sales stage were not a part of the actual offerings. I hope you record the sales calls and you get to hear your executives promise the moon to a customer while selling the card. On being enquired as to why the benefits were not mentioned on the website, the constant alibi was that it is a promotional offer that will be valid for a 'lifetime'.

The harassment does not stop there, while trying to register the card with the bank via phone banking, the executives were trying to make me believe that I do not know how to read a @@@ number when the registration was getting failed owing to an incorrect date of birth mentioned in the records. It took 4 genius customer service executives (CCE) to decipher this error. In addition, the supervisor on duty was consistently not available on any of the calls made and CCEs had the audacity to hang up in the middle of the conversation.

It does not stop here. To get the records corrected I was asked to visit a branch or fax the date of birth proof again. I requested the CCE to accept an email copy ( as I believed Stan Chart being a foreign bank appreciates and encourages online transactions) and surprisingly the CCE gave me a wrong email address. After emailing and following up multiple times nothing has happened and the CCE still wants a fax to be sent for the same documents that are wilting in the record books. When finally a fax was sent to 08066959595 after multiple tries the fax did not go through. A call to the 'diligent' stan chart customer services department informed me that the fax machine was out of order A new no. was given 08066959596, after sending the fax on this no. and calling again to confirm I was told that the fax was not clear. I have no clue what am I supposed to do now.

Congratulation on hitting the 1 billion revenue mark in India, I am sure with such a pathetic customer service it is not sustainable over the long term.

Multiple email did not evoke any reply.

appropriate action can be taken against SCB if you file the matter under banking laws.
write to dr.b.n.soans at alliedlawmumbai@yahoo.in or call:09245201687

Hi,
I had taken a Credit Card with Standard Chartered bank in 2004. CC Number:4129 0576 8123 9404 when I was applying it was told me that it is free card. but after an year, I got a initimation to pay Rs.1,250. I told them there is no intimation on your charges and I am not interested to pay the amount and will pay all my dues and close the card. I have payed the dues and closed the card. after that no communication from the SC bank and problem is last month when I had to purchase some item on loan, I got to know that my CIBIL account is -ve because of SC.
I have contacted them asked them the details, they said I have to pay Rs.14,850. And they even do not bothered to intimate me during the time and continued adding interest.

I think Govt should keep a check on such banks and keep them under -ve when they do not inform customer at least one in a year that your are account is having so much -ve amount and you will be in problem.

Regards,
Venkat