Hello,

I had hsbc card through which the TATA AIG have deducted some amount in september 2008.Since then i have told the hsbc customer care( mail and call) that i have never given consent for such a policy neither i know the policy number.

Every time i get statement i mail them about this policy and they reply that it is under investigation but no response after that. If i call the customer care they give no proper response and put me on hold for long time.But now getting the statements after almost 2 years of closure of the card for charges close to Rs.8000. When i tried calling the customer care they never respond properly for the statements(they are not ready to provide me the statement also now when this deductions was made) or policy number but never come up with a concerete output,but inform me to pay the outstanding amount.Also now i got the information that its been updated in the CIBL too.

I would like to know how to handle this case with hsbc as i have not used any amount to warrant me to repay it and also get my name removed from the CIBL records.

Thanks,