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Cheating by HDFC credit card Department 
Submit Complaint..My name is Beryl Pais and I had a very bad experience with the credit card section (Kandivali Branch). I was supposed to deposit a large amount in my HDFC savings account, but in error I deposited the amount in my HDFC credit card. I called a series of people in the credit card department who gave me a tough time in transferring my amount. I am also a good customer and I am never delinquent in my payments, be it with small amounts or large amounts.
I was told by Tejal, one of the managers that the department analyst, forgot about my request and took 4 days to send it for processing. I was in goa and was on std calls, but still I kept calling them up, telling them to hurry, but the analyst lied to me that they have sent the cheque for processing. When ever I called them, they did not have any answer and used to tell me that they would call me in 1hr or tomorrow but never did they call. The next day when I used to call them up, they had the audacity to tell me once again that they would call me and let me know the status. How unprofessional. When I call up the managers Sonal Bajaj, Sunil Alwaris and Tejal used to take nearly 10 mins to come on the phone, in spite of me telling them that I was in Goa on an STD call. I frequently asked them to transfer my calls to the head of the department – Mervin Fernandes, but all managers including analyst kept lying to me that he is in a meeting. I was insistent in speaking to Mervin, so I kept calling up, but they would not give me. It is when I told them that if my amount was not transferred then I would report it to Mumbai Mirror.
Calling them every day was of no use. The managers kept lying to me for nearly 10 days (Saturday and Sunday excluding). They kept promising me and never did what they said.
Finally, on the 10th day, I had to pressurize them to transfer my amount, that is when Tejal – manager, told me that the analyst had slept on my case and not only that had sent the wrong account number to Chennai and that is why the delay. It is shocking that the managers did not know for nearly 6 days that the account number was wrong.
My case was slept on then
Wrong account number was given to the Chennai Branch,
My telephone calls were not attended after a keeping me for at least 10min (STD calls)
Not transferring the calls to head of the department
None of the managers had to courtesy to call me back even after they promised to call me back,
Initially none of the managers spoke the truth about why the delay was.
After I kept calling them, pushing them to do my job, telling them that I would put it on Mumbai Mirror that is when they started my work.
This experience had a traumatizing effect on me. I am shocked at the way the managers behave to customers and especially to good customers. This only shows the Bank is not really interested in Customer Satisfaction.
