Originally Posted by HDFC Credit Card Holder

Hi,
HDFC credic card marketers are big frauds....
I got a call from HDFC credit card, while the they were marketing they said so many offer 4k worth trolly bag, for shopping 5%, If I use the card at fuel station Il'be getting 3% profit and so on.., after getting my card from past 2 month HDFC people are saying we are sending the bag, card is enligle for all the offer which they've mentioned while marketing but ITS ALL FAKE just to market and to reach their goals they giving calls n fooling us. Till now I did not recieve any trolly bag still they are saying i'll get soon if I call customer care there is no such Offer , then I used card for fuelling they charged me extra sur-charge.

Dear customer,

Please accept our apologies if you haven’t yet received the merchandise promised to you at the time of applying for your card. We would like to investigate your complaint further – request you to write to us with your account / credit card number and your contact details at talktous@hdfcbank.com, with the id TTU00043601062010 mentioned in the subject line. Once we receive this information, a bank representative will check why that merchandise hasn’t been dispatched yet and get in touch with you.

Also, please rest assured that all the offers on our various cards are genuine schemes by the Bank, and will be acknowledged, as long as they are in line with the terms and conditions laid down against each offer.

Regards,

Customer Assistance, HDFC Bank