Originally Posted by sidnyincorpration

Dear sirs,

I have an credit card outstanding,& had asked for settlement amount.
But the officials at the bank are saying that first you pay then we will give you settlement letter & I am not in town since I work in Agra due to job loss in Mumbai.The people are going to my residence & harressing my wife, so she has given my mobile no & told them to speak to me.
Today one Mr Dilip called me from tel. no28562006 at 2:15 pm & I requested him that I will be in Mumbai on Saturday & that time I will pay your first installment & you(Dilip) send me the letter first,so he started abusing me & told me that I will have to face dire circumstances if I dont pay today & we will go to your house & haress your wife.
Sir,I am totally zapped at this behaviour of the HDFC Bank official.
So I am writting this complain to you & seek your help.

thanks & regards
Rajendra Parmar

Dear Mr Parmar,

All bank representatives are trained to be polite with customers and we are sorry about any distress they may have caused you and your family. We would like to work with you to resolve the payment issue and would be obliged if you could write to us directly at talktous@hdfcbank.com. Please quote your credit card number, contact details as well as the complaint id TTU00041628052010 in your email. As soon as we receive this information, a bank representative shall contact you.

Regards,

Customer Assistance, HDFC Bank

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