Originally Posted by rakeshpandey

Dear Sir,

With due respect I would like to draw your kind attention on the above subject.
Till Feb'10 I was making regular payments to HDFC Bank against dues on credit cards.
Due to their miscommunication between their departments they started giving threatning and abiusing over telephone to me and my family members. Due to this I stopped making payments because if after receiving payment they are misbehaving then what will happen if they receives all payments and moreover they don't have right to abuse or give threatening.
Regarding this myself and my brother made telephonic and e-mail correspondence with officials of HDFC Bank but they are reluctant to solve problem.
I request you to look into this matter and for your kind reference I am sending whole details of correspondence with HDFC Bank.





Mr. Manoj
Can you kindly respond?

With Regards
Amit Kumar Pandey
09330623608 begin_of_the_skype_highlighting@@@@@@@@@@@@@@09330 623608@@@@@@end_of_the_skype_highlighting

On Thu, 20 May 2010 17:32 IST AMIT KUMAR PANDEY wrote:

>Dear Mr. Manoj
>
>I rcvd. a call from a lady minutes back from HDFC claiming to be from Grievance Cell (No. 03344053677).
>
>Please advise your people if they do not have sense of customer handling, not to call us up.
>
>She tried to reciprocate things on us saying she really doubts if HDFC people have actually misbehaved or not. Let me tell you that actual intention of the lady was to provoke us up so that you all can make grounds against us.
>
>Now i really doubt if actually your intention is to help us out or just to wash your hands away from this blaming all of us up.
>
>Can i have your phone numbers/coordinates?
>
>With Regards
>Amit Kumar Pandey
>
>--- On Thu, 20/5/10, AMIT KUMAR PANDEY <amit_kumar_pandey@yahoo.com> wrote:
>
>
>From: AMIT KUMAR PANDEY <amit_kumar_pandey@yahoo.com>
>Subject: Urgent:Harassment to My Parents and Family Members by HDFC Bank at Kolkata (West Bengal)
>To: grievance.redressalcc@hdfcbank.com
>Cc: pkm@sansad.nic.in, managingdirector@hdfcbank.com, ed.wholesalebanking@hdfcbank.com, countryhead.retailproducts@hdfcbank.com, bokolkata@rbi.org.in, ramadoss.ramaswamy@hdfcbank.com, pnohdfcbank@hdfcbank.com, customerservices.cards@hdfcbank.com, rakesh2173@yahoo.com
>Date: Thursday, 20 May, 2010, 1:04 PM
>
>
>
>
>
>
>
>
>
>To
>
>Mr. Manoj Prem,
>Grievance Cell Officer,
>HDFC Bank Cards Division,
>8, Lattice Bridge Road,
>Thiruvanmiyur
>Chennai 600041
>
>Sub: Harassment to My Parents and Family Members by HDFC Bank at Kolkata (West Bengal)
>
>Dear Mr. Manoj
>This is in reference to the captioned subject, i would like urgent intervention from HDFC Bank.
>I (Mr. Amit Kumar Pandey, Date of Birth 04 May 1979) am a resident of Flat 3E, 3rd Floor, Umiya Towers, 70/A Bhattacharjee Para, Barrackpore, Kolkata: 700120 living with my aged parents and wife.
>For last 2 months representatives of HDFC Bank are visiting my house/calling up and harassing my parents (Residence Landline Number: 03332950361).
>Yesterday two HDFC representatives came to my house while i was at office and misbehaved with my Mother and used filthy language (Please note that no Male member was present that time at residence).
>When asked by my parents they say that your Son Rakesh Pandey is holding the credit card and due amount is to the tune of 50,000/- and for collection of that they are visiting the house.
>Surprising factors:
>1) I (Amit Kumar Pandey, Brother of Rakesh Pandey) do not possess any HDFC Credit Card. Then why myself and my parents are being harassed?
>2) My brother Rakesh Pandey is not living at the above mentioned address for the last 2 Years.
>3) I got calls from various numbers saying they are calling from HDFC and those people abused me. I have kept all the call details and numbers.
>4) To the best of my knowledge, Mr. Rakesh Pandey (HDFC Credit Card No.5243681000005689) has paid to HDFC punctually details of which are available with us and it was due to the fact that HDFC called up at residence and abused my Parents during March ending that the payment was stopped. It was due to the internal Miscommunication of HDFC that they were not aware of the fact that Mr. Rakesh had deposited the due amount in January also, but they were under an impression that it was not deposited so HDFC representatives started calling up on my (Amit Kumar Pandey) number and abused. It was also clearly mentioned to HDFC that without written apology letter from HDFC to our parents no payment will be released.
>Numbers from which HDFC Called up and Abused/Harassed My Parents and Me
>1) 03340050375
>2) 03344053625
>3) 9330911151
>For the phone numbers 1) and 2) I spoke to one of the HDFC Employee Mr. Deb from HDFC Kolkata (Cell No.: 09331413143), who also had earlier visited my residence. I had requested him to sort this out, but unfortunately i did not have any response.
>Out of the 2 people who visited my residence Yesterday one of the person posseses the cell number (9330911151), as mentioned in 3) above. Since i was at office i so my parents gave me that number, when i called him up he started threatening me and using abusive language. In fact he has threatened that he would be visitng my house today (20 May 2010) also and will create the same scenario.
>For this again i called up Mr. Deb of HDFC whose details are mentioned above. He said he is nowhere related in this matter. After couple of minutes of talking to Mr. Deb a lady called me up from HDFC (Gellander House Office, Kolkata) mentioning that Mr. Deb is no where in this matter and you need to resolve this on your own.
>(HDFC Credit Card No.5243681000005689) has paid to HDFC punctually details of
>My Queries (On which i need a reply from HDFC Bank)
>1) Why my aged Parents have been Harrassed? Where my Parents involved in issuing of Credit Card by HDFC Bank to my Brother Mr. Rakesh Pandey?
>2) Why i have been harassed/threatened? Am i involved in the issue of Credit Card by HDFC Bankanywhere?
>3) When Mr. Rakesh Pandey was submitting his payments punctually to HDFC Bank (Details of which are available), why was he and his parents called up and threatened/abused?
>4) Who is going to take the responsibility if damages are created to my parents/residence/myself due to the acts of HDFC Representatives as cited above?
>I await for your response at the earliest so as to decide on the future course of action.
>With Regards
>Amit Kumar Pandey (Cell No. 09330623608)
>Flat 3E, 3rd Floor,
>Umiya Towers,
>70/A Bhattacherjee Para,
>Barrackpore,
>Kolkata: 700120

Dear Mr Pandey,

We are extremely sorry about the Bank’s prior lack of response to your complaints. We apologize about the distress our agents may have caused, and would like to assure you that all our representatives are trained to behave politely with customers. We would like to work with you to resolve the issue of your repayment – request you to write to us at talktous@hdfcbank.com with your credit card number and contact details. Please also include the complaint id TTU00039822052010 in the subject line of the email. As soon as we receive this information, a bank representative shall contact you.

Additionally, we request you not to post sensitive information such as your credit card number on public forum such as this, as it may lead to the account being compromised.


Regards,

Customer Assistance, HDFC Bank