Dear Umesh,
We're sorry to hear about your experience. Please write to us with your contact details and credit card number at care@icicibank.com. Please mention 'UID 447928' in the subject line. We'll contact you and work to address your issue.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by yumesh

This is with reference to fraudulent transaction and false commitment given by your collection agency Ganaraj Services Pune by person Mr. Ganesh. This gentleman has collected a payment of RS. 15000/- from me saying that, it is against the settlement of my credit card account and shall provide me an approval letter within 4-5 days. the card is supposed to be settled for Rs. 45000/- as assured by Ganesh and his sr. Mr. Sanjay Ghule. The purpose of settlement is my critical medical condition. I have undergone CABG (by-pass surgery) and still experiencing unstable health. At present not earning enough even to support my family. The money that was paid as a part of settlement is also borrowed from neighbors. We request you to look into the matter personally and resolve the same asap before it becomes more severe and critical. On approaching your office at Bhandarkar Road, my wife have been ill-treated by one of your officer- Mr. Avadesh Mishra, at Bhandarkar Road office, Pune, which is very sad and disappointing from a renowned bank like ICICI-with Six Sigma implementation. My medical papers are also provided to your officer Avdesh Mishra through an executive from your bank, about a 2 months back. look forward to resolution for the matter of serous concern. I never thought of meeting the instance of CABG whilst at work that has ruined my continuity at work and well being. If required, I can send you the photocopies of my medical reports. card No.: 5176 ******** 5004
Lookforward to an immediate resolution to this complaint with an approval letter to avoid any escalatios on this complaint.

regards
Umesh