Dear Prashant,

We have duly noted your grievance and are sorry for your experience. please email us at care@icicibank.com (Subject line: UID 442246). We would be glad to be of assistance.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Dear Sir,

I was having a corporate gold card of ICICI Bank since Jul 2007 and till now I have been paying my dues regularly (Even they were Minimum amount payments).

But since last few months I am facing serious financial crisis resulting in irregularities in payments.

Here is my experience with ICICI Customer Care and Recovery Agents, both:

On failing in making payments for consecutive two months in (Nov 09, and Dec 09) one of ICICI executives called me (ICICI employees not recovery agents) and offered for a "Smart Pay Offer" according to which If I pay a TAD amount of 15% of total outstanding then they will convert my balance due into EMIs and will also block my card permanently.

They decided the due date for that TAD amount as 3rd Jan 2010 and upon failing in making payment by that date this offer will not be applicable and I need to make the payments again at normal rate of interest.

This offer seemed good to me and I asked them to send a letter for this offer and after receiving the letter I will pay the TAD amount and ICICI guys confirmed it.

After this, I have waited for this letter to come but I did not receive this letter till 11th Jan 2010 (The Issuance date on letter was 05/01/10 2 days after TAD due date). Just after receiving the letter I contacted ICICI Bank customer care to confirm if the offer will be valid if I make the payment now and they totally denied and said that offer was valid till 03/01/10 and did not turned up even after I told them the letter has been issued after TAD due date and reached to me very late.

After two months (and getting frustrated by day night calls from recovery guys) I borrowed some money from a local provider and made a payment of 6K for this card (To keep recovery agents away as they were calling me day night with a lot of torture going on).

Two days after making the payment I thought to recharge my cell phone online using credit card’s internet banking service, so logged-in into the website to make the payment and I got a message saying "This service is not available, Please try after some time" and it keeps on repeating even after 24 hours so thought to give a call to ICICI Customer Care center. I was shocked when I came to know that my card has been permanently blocked because I availed the "Smart Pay Offer". I requested them to either unblock my card or convert my dues into EMIs as per the Smart Pay Offer, but they shown a very rude behavior and did not entertain any of the requests.

Then again I was on the same platform as before the "Smart Pay Offer" with the difference my card is permanently blocked this time. Once again I missed the payments and outstanding started soaring and again recovery agents were back in business with their Mumbaiya tone and in Theth Haryanvi.

After getting frustrated I thought to settle all this and started communication with ICICI Customer Care for settlement.
I started with level 1 (Talked to some Rashmi) and then Level 2 (Email) (Talked to Sathish Rayudu Customer Service manager ICICI Bank Limited) and gone through Level 3(Email) (Talked to Shiva Shankar) but everybody is just keeps on repeating the same thing:

"We understand your concern.

However, we reiterate that confirmation given by the collection department will be final and settlement is not possible on the card account.

We request you to make the complete payment of Rs. 58,812.13 towards the card account to avoid further charges.

Sincerely,

Shiva Shankar
Customer Service Officer
ICICI Bank Limited"

Now again the same recovery agents have started their harassment and do not hesitate in calling on my number, and my brother's number any time (Day or night) with their very obscene wordings.


Now, Requesting someone to help me (as I tried everything and even writing to ICICI customer also did not work) please in coming out of this. I have 30K and want a settlement now.

Thanks in advance

Prashant

Originally Posted by ICICI Bank Care

Dear Prashant,

We have duly noted your grievance and are sorry for your experience. please email us at care@icicibank.com (Subject line: UID 442246). We would be glad to be of assistance.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

As per your suggestion I wrote it to you long time back. But I did not get any response from your side yet.

Sir, I understand your work and schedules but still requesting you to please consider this matter on a little higher priority.

Thanking you for support.

Thanks
Prashant

Dear Prashant,

We request you to write to care@icicibank.com once again with the subject line "470911" to check the details.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Dear Sir,

As per your suggestion I wrote it to you long time back. But I did not get any response from your side yet.

Sir, I understand your work and schedules but still requesting you to please consider this matter on a little higher priority.

Thanking you for support.

Thanks
Prashant

Dear sir,
I settled tata finance credit card no. 377041110319604 in may 2003 before that tata finance given me a settle ment letter.But after that tata finance is taken by icici bank. now after seven years icic i bank is asking me for credit card payment I have settle ment letter, receipt of RS.25600 .I want some legal advice that can i file the criminal case under section 156(3) against icici management and their agency.mimnimum they should get the police custudy for one month.so that they will not torture to other credit card holder. please advice.
from
shashikant raut mumbai