TO ,

MRS SUDHA
HSBC

C.C -


Madam ,
Reference 2905316584

Regarding this issue I need a clear clarification as I am not a
defaulter with my payment and, if yes ,hsbc wouldn’t have offered me twice a top
up,,, as we had to change the banks these bounce came and it was also cleared from
our accounts.

The question is what kind of worst administration
is running with hsbc this MiSS VINISHA calling home and treatning with harsh voice
to family people,next day another female miss senbagam called and for asking this
issue she also coming for a fight just for asking who is the superior person whom I
can complaint and for asking this MISS VINISHA calling from a land line and speking
such a worst language , even after cutting the call she calling me again and again
just to use so abusing language to me , which I am mentally irritated and either
hsbc has to take action aginst these kind of cheap customer care people or let us
see what can be done .

Hsbc administration has to think all my mobile ,
office and home land line is given to the hsbc people and what kind of a trick is
this they give a missed call one ring in the mobile and next minute they call to the
land line and talk rubbish , saying that people will come before house and shout and
all , I need a clear clarification for this or lets see whats the best can be done
with customer also . Really I haven’t got AND SEEN such a bad experience and a worst
set up of customer care people,,, have been dealing with other banks also but
really this is a shame to the admin setup running with HSBC.

Regards George




Shri.R.Ramalingam, I.P.S.
Banking Ombudsman
Regards

A.B.GEORGE - 98944 -15000
GLOBAL COPIER FORCE
57, RACE COURSE
COIMBATORE - 641018
0422 - 4520101 / 4520102





________________________________
From: "sudhasadhanandhan@hsbc.co.in" <sudhasadhanandhan@hsbc.co.in>
To: copier@ymail.com
Sent: Friday, May 1, 2009 9:11:35 PM
Subject: Your HSBC Personal Loan Account



Dear Mr. Sebastian,

Re-Your HSBC Personal Loan Account 115 xxxxxx 873


We refer to your letter dated 29 April 2009 addressed to Mr. Guneet Singh and to
your subsequent telecon with our colleague Ms. Sangeeta, regarding your
afore-mentioned loan account.

We acknowledge receipt of your complaint and have registered the same under the
reference number 2905316584. Please allow us five working days to investigate the
matter conclusively by when a final response would be shared with you.

We fully appreciate that you would like this matter resolved as soon as possible.
HSBC is committed to serving the best interests of all our customers. In view of
this, we have put rigorous complaints handling service standards in place for
handling any complaints fairly and speedily.

For further clarifications, please feel free to write to me at
sudhasadhanandhan@hsbc.co.in.

Assuring you of our best services always,

Yours sincerely,

A S Sudha
Asst. Vice President- Customer Service