Originally Posted by soumitra

I am Soumitra Sengupta, a resident in Guwahati (Assam). I hold a Credit Card in HDFC Bank. For recent few days I was called up from Kolkata by a lady. She says she is calling from HDFC Credit Card Office. She asked me about the payment, I told her that I would be doing it by myself & no need to send ur executive as during that time, I was in Kolkata for some business purpose.

I was about to make my this months Credit Card dues almost 5-6 days ago. But due to some unfavouable reasons, I was not able to make the payment. For the last few days she kept calling me atleast 18 - 22 times a day. Today that particular lady called up at around 1 P.M. and asked me about the payment once again. I assured her that I would be doing the same by Monday without any failure, but as soon as I said Monday, she bursted me with so unethical & unprofessional Languages that I never axpected, she also threatened me that, if I donot make the payment today she would to sending few persons to my home & my Widow along Mother needs to Make the Payment. I told that in my home only my Widow Mother is there & my brother has also gone out for a meeting, but she again bursted at me saying that, if U donot PAY UR MOTHER NEEDS TO PAY. AND SHE WOULD BE SENDING FEW PERSONS AT MY HOME. SHE ABUSED ME AS I DO STAY IN ASSAM & ITS A JUNGLE, AND I STAY I A JUNGLE, SO I DONOT HAVE THE ELIGIBLE FOR A CREDIT CARD I got feared & then at instance called up my brother & asked some money. My brother came back & gave me some money. I then paid the amount at around 2.10 P.M.

Can anyone can please let me know, what to do, as they use these sort of threatening to me.

AGAIN, IS IT RIGHT TO ABUSE A PARTICULAR PERSON BY HIS OR HER RESIDING STATE & ITS CULTURE?????????????

ARE WE THE PEOPLE RESIDING IN ASSAM " A JUNGLY"??????????????????????

Plz Help me!!!!!!!!!!!

Soumitra Sengupta

Ghy[/B][/B]

Dear Ms Sengupta,

At the outset, please accept our apologies – all our agents are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers, and we apologize if any of them have caused distress to you or your family. We would like to work with you to resolve the issue of your repayment. Request you to write to us at the email id talktous@hdfcbank.com with your credit card number and contact details. Please mention the id TTU00026527042010 in the subject line of your email. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank