Thread: Not Getting Credit Card Statement

Originally Posted by Unregistered

Hi,
I am Nilesh Vilas Sadaphule, My credit card all information is wroung. so I changed to original,
But up to that customer care recovery department misbehave with and they fight with me, (Person Name :Amol)
Pune HDFC Credit Card Department, Nilesh Jagdale , they kept me as prisoner half day on 21 Jan 2010. Actually even they are denying to give me credit card statement. I think fault on there side.
1. Account Name on Credit Card is wroung. - So I cant Login.
2. Account Email ID wroung - So Cant Login.
3. I used 18,000 RS/- but they are displayed me 30,000/- even I paid 10,000/-.
4. I am not knowing what amount I have to pay because not getting statement.

Is this fair to behave with customer as prisoner.
I want all the information about this account and what ever mis behaviour they done with me.

Dear Customer,

All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you.

We would like to investigate your complaint further. Request you to send us an email at the id talktous@hdfcbank.com with your contact and credit card details. Please mention the id number TTU00003512032010 in the subject line. Once we receive these details, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank