Is it compulsory for banks to send a credit card statement if the account is functioning? I have an credit card with SCB. For the past year i did not receive a single statement from them. Suddenly after a year, they are at me asking for Rs. 5k so as to close the account. The balance according to them on the card was Rs500. Now, due to interest and other charges it is Rs5k. Had they mailed me the statement I would have made the payment at that point of time itself. However they did not do so. There were no transactions made with the card for the past year. I was under the impression that the balance is nil. I wanted to know if it compulsory for banks to send a credit card statement since I think this is a form of modus operandi used to extract more money from me.

Hello,

We have gone through your complaint and suggest you to send a written notice to the CMD of the CMD Standard Chartered Bank Via registered post, mention all the details in it and ask them for the proper solution so that you will not face such problem again, wait for their response and revert us back.

Visit: Notice before filing consumer complaint for notice reference.

Address is:

Standard Chartered Bank
Chairman Managing Director
90 M G Road
Mumbai Maharashtra 400001

Hope this may solve your problem.