Dear Sir,
On 16th October’2009 a call came on my cell stating that they are calling from Standard Chartered Bank Credit Card Department back office & I have been selected for the Standard Chartered Bank Platinum Card. I have to submit front side Xerox of my pan card with photo cleared visible & Barclays Bank Credit card front side Xerox with embossing of numbers of the cards to their representative who will come to my residence to collect at night when I will be available. The representative came to my resident at around 9.30p.m., & I handed over the Xerox of as per above to the representative on 16th October’2009. On 22nd October’2009 first I got the sms from Barclays Bank that I have been successfully registered for VBV registration on both the cards & followed continuously by 7 sms for transactions of Rs.25,000/-, Rs.15,000/-, 3 transactions of Rs.10000/- each & 2 transactions of Rs.5,000/- around 6.00 p.m., in the evening. I immediately called customer care on 67242222 but after two and half hours I was able to talk to the Barclays bank representative & I told him that I have not done any VBV registrations nor any of the above transactions. I instructed them to block both of my credit cards & not to clear any of the above transactions as I have not done them & they are fraud. The bank representative said the cards are blocked immediately & the transactions will also be blocked, but for formalities I have to submit 2 dispute declaration forms for the same which I did on 23rd october’2009 morning at 11.50 a.m., through fax, scan copy of dispute declaration forms through email on the email id’s of bank on creditcard.chargebacks@barclays.com & service@barclays.com from my personal mail id i.e., amitsdoshi_926@rediffmail.com . In evening about 4.00 pm., I received the sms stating that transaction of Rs.15,000/- on one card & Rs.10,000/- & Rs.25,0000/- on other card has been cleared & rest of the transaction had declined. I called customer care in this regards & was informed to re-submit the declaration forms copies at their Worli branch which I did on 24th october’2009. On 25th October’2009 I made a police complaint at Kasturba Marg Borivali (east) police station. After 10 days the police told me that as it is a cyber crime, I will have to complaint for the same at Cyber Cell Police Station situated at Bandra Kurla Complex opposite to ICICI Bank. I did the same on 07th november’2009. Then on 09th November’2009 I received the screen snap print out from Barclays Bank of 3 transactions which got cleared stating the three payments were credited to Bharati Airtel in account which was in the name of KSG Group , the copies of which I submitted to Cyber cell police station on 11th November’09. After 10 days i.e., on 19th November’09 I was informed by cyber cell police station in writing that my case has been transferred to regional Kasturba Marg Borivali Eat police station saying that as the amount was less than Rs.1,00,000/- it has to be solved by regional police station only & what ever technical assistance the police may required will be provided by them. Since then the matter is as it is in Kasturba Marg police station & no action has been taken by the Kasturba Marg Police Station.

During this period I received a letter from Barclays bank stating that I am liable to make the payment for the fraud transactions as I was holding the card at the time of transactions & to avoid the payment I have raised the dispute. If that was my intention then why would I had made the complaint on the same day of the transactions & fulfilled the bank formalities & also had regular follow up with the bank through emails & telephone. Secondly when the bank can block 4 transactions out of above 7 seven of the same day within sort period of time then why the other 3 transactions got cleared. The bank’s recovery agency is regularly calling on my cell with different representative on phone at least 5 to 6 times a day & forcing me to make the payment & even sending persons to my residence to recover the amount. It has become harassment to me even though I have not done the transactions & the VBV registration & informing the bank on the very same day itself. The banks advocate has also send a legal notice for the same stating that I had not been making the payments

It seems that the details of my cards had been hacked from the banks data base. I had already wiped out the CVV numbers of both the cards at least one & half year back & I do not remember them. I had also not used both of the cards for any online transactions since one & half year. I had used them only in restaurants or malls for shopping for which CVV numbers are not required.

So I hereby request you to please take necessary actionl against the Barclay's bank for unnecessary harassment & making the customer liable to make the payment for the fraud transactions even though it was informed to them on same day itself.

I would highly appreciate if you could please do the need full at the earliest with an intimation to me & in case of any query regarding this you may contact on my personal cell number i.e., 9820545922

sir

I am the credit card holder of your barclays bank since two years. Recently i have paid all my outstanding amount but for the months i am facing lot of problem with the bill summary someone have missed used my card and i lodge the complaint against the same.i said your office to block my account but still it has not done so.This month again my card has been treated illegally and usage of amount is increased.Pleaes take up my case at the earliest most.

sir,

I am the credit card holder of your barclays bank since two years. Recently i have paid all my outstanding amount but for the two months i am facing lot of problem with the bill summary someone have missed used my card and i lodge the complaint against the same.i said your office to block my credit card but still it has not done so.This month again my card has been treated illegally and usage of amount is increased.Please take up my case at the earliest most.now i want my card should be blocked and i don't want to continue any transaction with your bank. this is the worst experience i am facing with your bank.Last month the bill has came for 1933.89 and this month the bill came for 3489.59 i couldn't understand once i have not used my card for more than three months. than how it could be.please rectify my problem at the earlier or otherwise i am going to lodge a complaint against this case to civil police.
This is true to my knowledge