Dear sir,
i had done settlement of my hdfc credit card on 7/02/2008 with the amount rs. 12500, which i paid to them through cheques. The executive with whom i have done settlement had said that now there is no any due from my side pertaining to this credit card. As we have done mutual settlement.
Now almost after two years, when i have applied for another bank credit card, i have come to know that hdfc had given my info to cibil and the same has not been ractified even after the settlement. Now when i have contacted hdfc customer care department on 5/01/2010 to ask if any amount pending from side for my credit card, they said that my dues are clear and there is no outstanding from my side. Then i asked reason for not removing my name from cibil, then they gave me some other department's number and told me to do followup with them only.
When i called the lady executive on that number, she took another 10 days to inform me the actual reason for not removing my name from cibil. Atlast when i has to lose my patience, she came with new matter that bank has to charge waiver amount fees and once i pay the amount then only my name will get out of cibil list.
It was more shocking after two days when she told me the amount, which is now rs. 17000 i have to pay (for what reason i dont know) and then only i can be thankful to them for removing my name from cibil.
1. My only concern is that at the time of settlement nobody has come front and told me to make any waiver payment, if it has to be.
2. If i have done fair settlement and paid all the amount then why the bank is asking for any waiver fees.
3. Is the bank has started to black mail consumers like us by illegally not removing name from cibil.
Please let me know what can be done with my case.
Thanks and best regards,
mehul modh
9892812845


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