Hello,

Send a written notice to the CMD of ICICI bank and ask them for the status and full report of your complaint as stated above.

Do it first and contact us again with the above mentioned details.

Originally Posted by NeerajV

Hi,

Myself Neeraj Verma. I am holding ICICI bank credit card since 2007.
This is regarding the online shopping done against my ICICI bank credit card.

In the statement of my credit card for the month of September'09 I found some transactions which I never did. I never got any message or email from ICICI Bank about these transactions. I got to know about them only when i received the card statement. Follwing are the transaction details:

07/09/2009 75503729251000682573435 BOOKMYSHOW 273.09
09/09/2009 75105179253000018875536 WAVETEL E BUSINESS 37,500.00
14/09/2009 75503729258000688194510 INDIATIMES COM 50,374.00
16/09/2009 75503729260000689499575 INDIATIMES COM 50,374.00 CR

Thses were all online transactions as we can see from the details. For online transactions 3D secure password is required which is safe with me (even if some one has noted down my card's other details). After that too online shopping is done using my card and I was not given any alert message by the Bank like they use to do always for the big transactions.

I immediatley called up the bank's customer care and inform about it. My card was blocked and a dispute request is taken on my behalf by the Bank. Request number is SR119558142. The bank gave me an interim credit on 23/09/2009 and said that they will investigate within three months.

On 5/01/2010 i got message from ICICI bank saying that credit card dispute is resolved in Banks favour and thecredit given has been reversed.

I would like to register a complaint against the ICICI bank. They did not investigated the case properly. It can be found with Merchant's records who did the online transactions using my credit card. And also these transaction should not happen with out 3D secure password.

Please help me with your guidance.

Thanks & Regards,
Neeraj Verma
9711914611
neeraj1100@gmail.com

Dear Neeraj,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Neeraj,
A similar case has occured with me, But ICICI bank doesn't go further in investigating the case. And the resolution is still in the banks favour.

Please refer a similar thread on forum
"icici-bank-credit-card-fraud-ezeego"

I have ended up paying for the banks lack of investigation.. To avoid being a defaulter in CIBIL.

What I think is there has been a breach of details on the banks front.

Regards,
Mansoor
989 007 9117.

Originally Posted by ICICI Bank Care

Dear Neeraj,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

This is what the reply i got from the bank.

Dear Mr. Verma,

We refer to our earlier e-mail of January 11, 2010 regarding your ICICI Bank Credit Card.

The dispute on your credit card has been resolved in bank's favour.

The Card Member is responsible for the security of the Card and shall take all steps towards ensuring that the Card is not misused.

As per the terms and conditions under which the card was issued to and accepted by you, you are bound to make payment for the transaction.

To avoid any such misuse we request you not to provide any details regarding credit card account to unauthorized personal or organization.

The Bank cannot be held responsible for the act(s) of the merchant when the transaction has been approved while the card was in your possession.

We remind you that a credit card is a personal possession and the cardholder needs to take proper care of its safety to prevent its misuse.

The outstanding balance due on your ICICI Bank Credit Card 5239 xxxx xxxx 0005 is Rs. 37,772.69 as on January 15, 2010.

We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.

We hope you would meet the above explanation with understanding.

Sincerely,

Anuradha M
Office of Head Service Quality

Now I do not understand what, investigation they have done to resolve this case in Bank's favour. These online shoppings were done in Sep 2009, when 3D secure password was necessary. But these shoppings were done without 3D Secure password. I need the detail about how these transactions were perfomed without the 3D secure password and Bank is still resolving this case in it's favour.

And also these were online shopping where the person must have given his shipping address to get the products. Can't the bank contact the Merchant to get this data and see who was the shopper.

Regards,
Neeraj
09711914611

Hello,

Their are two steps to be followed while doing online trasection:

1) You have to fill your card details

2) Then in the next window you have to fill a password (Created by you).

Hello,

Their are two steps to be followed while doing online trasection:

1) You have to fill your card details

2) Then in the next window you have to fill a password (Created by you).

Yes Sonia,

This card is used by someone who stole my card's information. But he was not having the passowrd, so the shopping should not have happened, this is what i am questioning the Bank but they are not giving me any satisfactory reply. They are just saying that the disput is resolved in Bank's favour.

Regards,
Neeraj

Originally Posted by NeerajV

This is what the reply i got from the bank.



Now I do not understand what, investigation they have done to resolve this case in Bank's favour. These online shoppings were done in Sep 2009, when 3D secure password was necessary. But these shoppings were done without 3D Secure password. I need the detail about how these transactions were perfomed without the 3D secure password and Bank is still resolving this case in it's favour.

And also these were online shopping where the person must have given his shipping address to get the products. Can't the bank contact the Merchant to get this data and see who was the shopper.

Regards,
Neeraj
09711914611

Dear Mr. Verma,

We understand that our official had contacted you and addressed your query.
Please write to care@icicibank.com for any clarifications.

Regards,
ICICI Customer Service Team

Hello,

I am using a Credit Card of ICICI Bank. On 17/12/09 at around 08:30 AM IST i got a call from ICICI bank represnentative saying that some fraud is taking place on youir card and block it immediately. I blocked the card.
Then i was provided with interim credit. Then on my next months bill , the interim credit given to me were again reversed. I contacted the ICICI Bank guys, they told me the investigation has een ruled out in ICICI banks favor. i want to know on waht basis has the investigation being ruked out in banks favor . i wasnt contacted at all. And I had enroled for Master card 3D secure card, which was not shared by me to anyone. So how did the online transaction take place. On reading forums here, i suspect that many people have similar complaints to me and i suspect some fraud here from the ICICI bank guys itselves.

foloowing are the transactions disputed by me

AmountRs Merchant Date & Time
1 Mcheck 16/12/09 around 23:00 IST
50 Mcheck 16/12/09 around 23:00 IST
30 Mcheck 16/12/09 around 23:00 IST
222 Mcheck 16/12/09 around 23:00 IST
30 Mcheck 16/12/09 around 23:00 IST
525 Mcheck 16/12/09 around 23:00 IST
525 Mcheck 16/12/09 around 23:00 IST

Dear Tanmay,

We are the customer service team at ICICI Bank and are sorry to hear about your experience. Please email us with your contact details and your credit card number at care@icicibank.com (Subject line: UID 323978). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Originally Posted by Tanmay Bari

Hello,

I am using a Credit Card of ICICI Bank. On 17/12/09 at around 08:30 AM IST i got a call from ICICI bank represnentative saying that some fraud is taking place on youir card and block it immediately. I blocked the card.
Then i was provided with interim credit. Then on my next months bill , the interim credit given to me were again reversed. I contacted the ICICI Bank guys, they told me the investigation has een ruled out in ICICI banks favor. i want to know on waht basis has the investigation being ruked out in banks favor . i wasnt contacted at all. And I had enroled for Master card 3D secure card, which was not shared by me to anyone. So how did the online transaction take place. On reading forums here, i suspect that many people have similar complaints to me and i suspect some fraud here from the ICICI bank guys itselves.

foloowing are the transactions disputed by me

AmountRs Merchant Date & Time
1 Mcheck 16/12/09 around 23:00 IST
50 Mcheck 16/12/09 around 23:00 IST
30 Mcheck 16/12/09 around 23:00 IST
222 Mcheck 16/12/09 around 23:00 IST
30 Mcheck 16/12/09 around 23:00 IST
525 Mcheck 16/12/09 around 23:00 IST
525 Mcheck 16/12/09 around 23:00 IST

I hold an Kotak Fortune credit card for over 1 year now. I have faced absolutely no issues in term of billing or service in the past. But this happiness was not to last as on April 2, 2010 I received an SMS that said a purchases of INR 3,770/- + INR 1,300/- + INR 6,00/- has been made using my card.

These transations which I never did. I got to know about this only when i received the messages.

I immediatley called up the bank's customer care and inform about it & blocked card.

They said the transations was done but the Merchant's slip has not came to them yet.

They said call us after 2 days we will take complient.after 2 days i called them they took the complaint and told me to write dispute letter i did so and told to wait for 45 days as to investigate and on 28/4/10 i got letter from kotak bank stating hence this is 3d secure transaction we can't do any thing and u need to pay the charges.

Since i have faced no similar issues in the past and have always paid my dues on time with not even one late payment till date i am baffled at this sort of issue?


Please help me with your guidance.

Ritesh savla
Email: riteshsavla77@rediffmail.com

hi,

I am Srinivas Pabbisetty. i am using ICICI credit card since 2007 and found some fraudulent transactions has been taken place in my credit card on 21st may 2010 with Ezeego one Tours & Travels.

The amounts made in the Ezeego Tours & Travels are Rs.30,947 and Rs.7,736 without my knowledge.

i called up the ICICI bank and made a service Request "SR141967386" i still do not get any updates from the ICICI bank.

The person who has done the Fraud has called up ICICI bank and Changed my Email ID and Mobile number.

Please someone could help me on the issue.

Hi Srinivas,

I am from Chennai. I am also using ICICI Credit Card for long time.
I found some fraud transactions has been made in my credit card on 20th May 2010 with Ezeego One Travels & Tour.

20/05/2010 74678720141033872883012 Ezeego One Travels & Tour Rs. 6,306.00(DR)
20/05/2010 74678720141033872882907 Ezeego One Travels & Tour Rs. 4,767.00(DR)
20/05/2010 74678720141033872882915 Ezeego One Travels & Tour Rs. 9,000.00(DR)

The person has changed the email and phone number to "9025877208" and changed the VISA Secure PIN and made the transaction.

I called up the Bank and they said they cant help as it was a secure transaction.
Please anyone help me what to do.

Originally Posted by Unregistered

hi,

I am Srinivas Pabbisetty. i am using ICICI credit card since 2007 and found some fraudulent transactions has been taken place in my credit card on 21st may 2010 with Ezeego one Tours & Travels.

The amounts made in the Ezeego Tours & Travels are Rs.30,947 and Rs.7,736 without my knowledge.

i called up the ICICI bank and made a service Request "SR141967386" i still do not get any updates from the ICICI bank.

The person who has done the Fraud has called up ICICI bank and Changed my Email ID and Mobile number.

Please someone could help me on the issue.

hi,

Can you please give me your mobile number, so we can deal it together and solve the issue.

Thanks & Regards,
Srinivas

Originally Posted by Unregistered

Hi Srinivas,

I am from Chennai. I am also using ICICI Credit Card for long time.
I found some fraud transactions has been made in my credit card on 20th May 2010 with Ezeego One Travels & Tour.

20/05/2010 74678720141033872883012 Ezeego One Travels & Tour Rs. 6,306.00(DR)
20/05/2010 74678720141033872882907 Ezeego One Travels & Tour Rs. 4,767.00(DR)
20/05/2010 74678720141033872882915 Ezeego One Travels & Tour Rs. 9,000.00(DR)

The person has changed the email and phone number to "9025877208" and changed the VISA Secure PIN and made the transaction.

I called up the Bank and they said they cant help as it was a secure transaction.
Please anyone help me what to do.

Give me your contact Details. so can solve it together.

My Contact Details:
Srinivas
Mobile - 9840147640

Originally Posted by Unregistered

Hi Srinivas,

I am from Chennai. I am also using ICICI Credit Card for long time.
I found some fraud transactions has been made in my credit card on 20th May 2010 with Ezeego One Travels & Tour.

20/05/2010 74678720141033872883012 Ezeego One Travels & Tour Rs. 6,306.00(DR)
20/05/2010 74678720141033872882907 Ezeego One Travels & Tour Rs. 4,767.00(DR)
20/05/2010 74678720141033872882915 Ezeego One Travels & Tour Rs. 9,000.00(DR)

The person has changed the email and phone number to "9025877208" and changed the VISA Secure PIN and made the transaction.

I called up the Bank and they said they cant help as it was a secure transaction.
Please anyone help me what to do.