Originally Posted by Unregistered

hi,

I am Srinivas Pabbisetty. i am using ICICI credit card since 2007 and found some fraudulent transactions has been taken place in my credit card on 21st may 2010 with Ezeego one Tours & Travels.

The amounts made in the Ezeego Tours & Travels are Rs.30,947 and Rs.7,736 without my knowledge.

i called up the ICICI bank and made a service Request "SR141967386" i still do not get any updates from the ICICI bank.

The person who has done the Fraud has called up ICICI bank and Changed my Email ID and Mobile number.

Please someone could help me on the issue.

when i called up the bank they say that its in "Bank Favour".

Could some please help me on the issue.

The bank people has called me and updated today that the details of my card is hacked in "Madharsha Textiles" shop in Purasalwalkam branch next to hotel welcome, Chennai.

Bank has to provide support to his customers and make them happy.

Dear Srinivas,

We have made a note of your concern, we'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Give me your contact Details. so can solve it together.

My Contact Details:
Srinivas
Mobile - 9840147640

aabbccdd :-)

Originally Posted by NeerajV

Hi,

Myself Neeraj Verma. I am holding ICICI bank credit card since 2007.
This is regarding the online shopping done against my ICICI bank credit card.

In the statement of my credit card for the month of September'09 I found some transactions which I never did. I never got any message or email from ICICI Bank about these transactions. I got to know about them only when i received the card statement. Follwing are the transaction details:

07/09/2009 75503729251000682573435 BOOKMYSHOW 273.09
09/09/2009 75105179253000018875536 WAVETEL E BUSINESS 37,500.00
14/09/2009 75503729258000688194510 INDIATIMES COM 50,374.00
16/09/2009 75503729260000689499575 INDIATIMES COM 50,374.00 CR

Thses were all online transactions as we can see from the details. For online transactions 3D secure password is required which is safe with me (even if some one has noted down my card's other details). After that too online shopping is done using my card and I was not given any alert message by the Bank like they use to do always for the big transactions.

I immediatley called up the bank's customer care and inform about it. My card was blocked and a dispute request is taken on my behalf by the Bank. Request number is SR119558142. The bank gave me an interim credit on 23/09/2009 and said that they will investigate within three months.

On 5/01/2010 i got message from ICICI bank saying that credit card dispute is resolved in Banks favour and thecredit given has been reversed.

I would like to register a complaint against the ICICI bank. They did not investigated the case properly. It can be found with Merchant's records who did the online transactions using my credit card. And also these transaction should not happen with out 3D secure password.

Please help me with your guidance.

Thanks & Regards,
Neeraj Verma
9711914611
neeraj1100@gmail.com

aabbccddeeffgghhiijjkkll

Hi,

If you can email us with your contact details at care@icicibank.com , we'll be glad to contact you and help you resolve the issue. Please mention “UID 471526“ in the subject line.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Hi Srinivas,

I am from Chennai. I am also using ICICI Credit Card for long time.
I found some fraud transactions has been made in my credit card on 20th May 2010 with Ezeego One Travels & Tour.

20/05/2010 74678720141033872883012 Ezeego One Travels & Tour Rs. 6,306.00(DR)
20/05/2010 74678720141033872882907 Ezeego One Travels & Tour Rs. 4,767.00(DR)
20/05/2010 74678720141033872882915 Ezeego One Travels & Tour Rs. 9,000.00(DR)

The person has changed the email and phone number to "9025877208" and changed the VISA Secure PIN and made the transaction.

I called up the Bank and they said they cant help as it was a secure transaction.
Please anyone help me what to do.

I'm credit card user of ICICI & SCB more than 3 years. Recently I've applied for a loan with 2 banks but my application got rejected due to my name found in CIBIL defaulters list. I dont have any clue who added my name in that list.

There is no proper reply from the bank, where i'd applied my loan. But got some info i.e last year you didn’t made your credit card payment on time so one of your credit card bankers might be added your name in CIBIL list.

I can remember, some times I made my payment after due date.

Discussed with ICICI & SCB customer care but they're not ready to agree instead they’re saying you’re a reputed customer. We didn’t include your name in CIBIL list.

Can any one suggest what I’ve dto do!!!!

Icici bank is not doing any proper investigation and asking me to pay the money which is having fraud txns. This is really a bad thing that nationalized bank are acting this way



QUOTE=ICICI Bank Care;48392]Dear Srinivas,

We have made a note of your concern, we'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.[/QUOTE]

hindu.com/2010/09/17/stories/2010091761720300.htm

ICICI Bank Sales Manager was one the FRAUD in this.

Originally Posted by srinivas_pabb

Icici bank is not doing any proper investigation and asking me to pay the money which is having fraud txns. This is really a bad thing that nationalized bank are acting this way



QUOTE=ICICI Bank Care;48392]Dear Srinivas,

We have made a note of your concern, we'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

[/QUOTE]

Now what bank is going to do for the customers. i am making sure that no one prefers to take the ICICI credit cards any more. i have made this statement in most of the forums and i ll make sure that IT Industry will open the eyes and sue the ICICI bank and should not open any savings account for pay rolls.

Issue on my credit card: 5176533924110007 is still not solved.

I have mailed several times to care@icicibank.com, there is no response for any of my mails.
It is found that M. Naleeswaran (26), sales manager in the Demat Wing of the ICICI Bank has made the fraud.

Please check the link

hindu.com/2010/09/17/stories/2010091761720300.htm


What is your reply now for this???

Originally Posted by ICICI Bank Care

Hi,

If you can email us with your contact details at care@icicibank.com , we'll be glad to contact you and help you resolve the issue. Please mention “UID 471526“ in the subject line.

Regards,
ICICI Bank Customer Service Team.

I have been using an ICICI credit card for quite a few years. On 19.12.10 I was booking a airticket on makemytrip.com. while making the transaction after entering the crdit card no / valid thru / @@@ no. the page changed to processing. The page did no change for the next 5-7 minutes. The 3-D secure page did not appear neither did the web confirmation of the booking. I took that the transaction has been declined. Later next day I booked another ticket on the same flight for the same passenger. Later in the week while checking the email I found a email from makemytrip stating that my ticket had been booked. Now I have two tickets on the same flight for the same passenger.

I would like to know from the bank as to how the tranaction can be processed when the 3D secure code has not been entered, which is compulsory as be the RBI policy. I wrote to the bank, the replied that it is for the merchant to give the refund and they will take up the case only after a period of 30 days. Cancellation of one ticket would entail charges of Rs.1000/-, which now it seems I would have to bear for mistake of the bank.

Pls advice the course of action. to punish the bank so that this mistake is not repeated by the bank, they are still to accept their mistake.

Hi,

I had three disputed transaction in my ICICI credit card happened in Sep'2008 and I have submitted Dispute forms along with FIR copy from the police department to ICICI.

Later, I got a letter from ICICI bank that the dispute has been resolved in favour. But the disputed amounts were not reversed in my account. I tried to write everyone in ICICI bank and nobody seems to be helping me. So I had stopped using ICICI card. What should I do now. Please advise.

Regards
Rajan
9940016641

ICICI Bank is not at all concerned about the fraudulent transactions....

In western countries these things are dealt in a much better way... but ICICI Bank ??? no way...

I had an international credit card and 2 fraudulent transactions took place on 18th July...in US Dollars ( amounting to 21000 rupees)

I believe 3D secure PIN can be changed easily by a call center guy (who knows nearly everything about your card) by manipulation, he can make the fraudulent transactions.

I ma sure 3D secure PIN is not that secured...

Had it been secured then why do they advice changing it frequently ??? Moreover 3D Secure PIN can be changed easily.

Also ICICI Bank does not provide virtual keypad when the card number, @@@ number and 3D Secure PIN and password are typed... That is a weak security provided by them.

ICICI Bank should own up the responsibility for creating an unsafe environment by not providing 'virtual keypad'.


but ICICI bank is notbothered...