Respected Officer,

It was after I had received statement for the subject card for the period 12 Jun 2009 to 12 Jul 2009 that I called HSBC to take my request for immediate closure of the subject credit card account and tell me the amount towards full & final settlement of the said account. The request was immediately taken and I was told that an amount of Rs.5802.00 became payable in full & final settlement of the subject credit card account. I duly paid the amount of Rs.5802.00 in one go and in full on 01 Aug 2009 which was before the due date of the above mentioned statement, i.e., 03 Aug 2009.

I come to know subsequently through a statement that I have received that the bank has accumulated an amount of Rs.3246.83 in its statement for the period 12 Nov 2009 to 11 Dec 2009 and the due date of the statement was 02 Jan 2010.

I have protested before the bank vide my e-mails to info@hsbc.co.in towards the generation of any statement of account after the credit card account has been fully settled as above.

The bank is continuously replying to my mails taking the same stand that some amount remains partly paid by me from out of the statement for the period 12 Jun 2009 to 12 Jul 2009 and with some pre-closure charges.

I have written all what is reasonable to the bank every time I have received a reply from them but the issue is not getting closed.

I request your good offices to please intervene so that the bank stops the unfair practice of generation of statements on a closed credit card account and making unjustified demands on the customer. Moreover, they should honour the set of words that was exchanged between their customer service executive and a customer at a customer's instance and initiative which led to finally closing the credit card account.

As a matter of fact and as far as I understand Full & Final Settlement upon Closure of a Credit Card Account means calculation of all the amounts payable by the customer on the date on which the closure is being requested. Further, upon due payment of the amount proposed by the bank or its representative (customer service executive in our case), the matter should close beyond all doubts not leaving any queries/demand for the future.

Thanks & best regards,

Lalit Mohan Upadhyay
9810501746