Hi,
I had posted this earlier, and then registered. I think no one replies to unregistered Posts. So I am posting it again.

I have been using an "Axis Bank Gold Corporate Credit Card" from February 09.
I had various small problems, but they were small, and I dint mind not being replied promptly or not at all. One was Petrol Surcharge while I was told it was free, and another Points system.
The first one solved after a long time, while about the second one, I stopped asking them again and again after, two shocking transactions showed up in my account, when i checked them online.


Already I was charged for a Merchant Transaction (in Euros), for which I complained & my bank is probing details & requires 120 days.
This occurred on 2nd Nov 09.
Date 02/11/2009
Merchant MONEYBOOKERS LTD 08703830232 GB
Transaction Number 44059105
Amount 173.03

Their was another transaction made on 11th Nov 09.
This was in USD ($), where my currency is INR. My bank felt it was a fraud, called me, blocked my card, and issued a new one.
Date 11/11/2009
Merchant SECE.CC DUBAI AE
Transaction Number 44606545
Amount 1927.70
For this I sent the request form again. But on 30th Nov 09, they say it cant be processed as it was made online in a secure way.



When i dint know my user id, I used "Forget Password" to retrieve my user id & reset my password. This way anyone with a little search on internet about his target can hack & get the user id & reset his password.

So it is a flaw of Visa or my bank to not have a secure way of this process.

Please help me out in this regard, where in the actual culprit can be caught and my money returned.

My email i.d. is patroranjan@gmail.com
My address: Serenity Infotech, Lala 1 Landmark, M.G. Road, Ranigunj, Hyderabad.

I had sent a mail to Visa people directly on 25 Nov, 27 Nov & Dec 3.
In the last mail, I sent them how their security system has a flaw, and asked them for more details.
In the earlier replies they had completely denied any responsibilities.
On 4th I recieved the statement, showing that the big payment was in [U]DUBAI AE[/U.

How many days will it take to get a reply?