Originally Posted by Unregistered

I have been using an "Axis Bank Gold Corporate Credit Card" from February 09.
I had various small problems, but they were small, and I dint mind not being replied promptly or not at all. One was Petrol Surcharge while I was told it was free, and another Points system.
The first one solved after a long time, while about the second one, I stopped asking them again and again after, two shocking transactions showed up in my account, when i checked them online.


Already I was charged for a Merchant Transaction (in Euros), for which I complained & my bank is probing details & requires 120 days.
This occurred on 2nd Nov 09.
Date 02/11/2009
Merchant MONEYBOOKERS LTD 08703830232 GB
Transaction Number: 44059105
Amount 173.03

Their was another transaction made on 11th Nov 09.
This was in USD ($), where my currency is INR. My bank felt it was a fraud, called me, blocked my card, and issued a new one.
Date 11/11/2009
Merchant SECE.CC DUBAI AE
Transaction Number: 44606545
Amount 1927.70
For this I sent the request form again. But on 30th Nov 09, they say it cant be processed as it was made online in a secure way.



When i dint know my user id, I used "Forget Password" to retrieve my user id & reset my password. This way anyone with a little search on internet about his target can hack & get the user id & reset his password.

So it is a flaw of Visa or my bank to not have a secure way of this process.

Please help me out in this regard, where in the actual culprit can be caught and my money returned.

My email i.d. is patroranjan@gmail.com
My address: Serenity Infotech, Lala 1 Landmark, M.G. Road, Ranigunj, Hyderabad.

I had posted this earlier, and then registered.
I had sent a mail to Visa people directly on 25 Nov, 27 Nov & Dec 3.
In the last mail, I sent them how their security system has a flaw, and asked them for more details.
In the earlier replies they had completely denied any responsibilities.
On 4th I recieved the statement, showing that the big payment was in

I recieved the following messsage from "LM-AxisBank" at 01:38 PM on 11/12/2009
"Your Axis Bank credit card 7492 is blocked for internet transactions due to incorrect password. To unblock your credit card,pls contact us at 18604258888/022-25261201."

This message clearly tells that the card was tried to be used online, with a wrong password and it has been blocked.

I called the given number 18604258888 for some clarification, and the reply was very rude and unsatisfying.
I had called today morning (11/12/2009 around 9:15 AM) and she gave me some irrelevant information about it and the call got disconnected.
I called back and asked her to listen to me first and then reply, read out the entire message I received, yet she said that the card was blocked and cant be used. This is a very unsatisfying information, as I wanted when the card was actually used, and as much information, so that I can help track if any one is trying to misuse the card. Probably he/she doesn't know that the card is already blocked when the last transaction was made and I confirmed to the Axis Bank calling agent that I did not do the transaction.

A few extra details: I had a Axis Bank Gold Corporate Card.which got two fraud transaction, I reported first, got a call for second, got card blocked on Nov 11. The Bank is not willing to help me more about the second fraud as they say it happened online in a secure way. Now they are not giving me any extra details about the recent event (please see the quoted message).

I had asked them not block the existing card as well so that no one cane do any further fraud on it, but the agent is not doing it.

No one knows my password, and I change it from time to time & have never shared any information with others by spam mail or anything else.

Net cafe staffer held for hacking bank account of customer
epaper.timesofindia.com/Default/Scripting/ArticleWin.asp?From=Archive&Source=Page&Skin=TOINE W&BaseHref=TOIH/2009/12/20&PageLabel=2&EntityId=Ar00205&ViewMode=HTML&GZ= T

I am not tha costmer of Axis Bank, yet I am receving messages from LM-axis bank regularly on Mobile No. 9988210000. why you are sending messages in thios regard.