I am card holder of hdfc bank card#4346771010543693, as per banks collectiom team, the due payment was settled in Rs. 4800.00 in 3 instalments of Rs. 1600.00, however the representatives of collection department forcefully collected the whol amount in 6 instalments, when i was ok to pay the whole amount as per settlement the representatives refused to take the instalments of Rs. 1600 and asked me to pay 750, 700 rs. Now my salary account has been put on hold for Rs. 15250.00 even after i have paid the whole money of settlement. Even i was never informed about concequences and when i asked representative then she promiced that there will be no problem in settlement

HDFC Bank has debited my account on 21/11/09 by Rs.15200.00

I have now paid Approx Rs 30000.00 regarding my Rs.7500.00.

1) Bank representatives always called with thier fake names, which is against RBI guidelines.
2) Bank representatives forced me to not pay the whole settlement amount in the installments decided by the bank.
3)Bank representatives provided me wrong informations regarding settlement installments. Which is again against RBI guidelines (providing wrong information to customer).
4) I have always paid the money asked by the representative after settlement, your statement "the bank representatives had attempted to contact you to facilitate payment. In the absence of any payments towards the amount outstanding, lien has been placed by the bank and appropriate notice has been sent to your mailing address." is not correct as i have paid the money as per representative from last six months. And i have not recieved any notification of placing hold on my salary account OR recovery of funds through my salary account.
5) The hold on my salary account has been placed even after reciving of Rs 1340.00 which was final amount due as per settlement in the same month.
6) Even after regular payment of minimum due, bank has hold my funds without any information.
7) After visiting to your credit card devision, the Debt Manager was not ready to listen any thing.