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Submit Complaint..Dear Mr. Pandey,
Pls. send a complaint letter to the Head Office of the Bank and wait for the response for 15 days period only. The address is:
C/O Chairman & Managing Director,
Standard Chartered Bank,
90, M.G. Road,
Mumbai, Maharashtra - 400001
This is a discussion on Harrasement by Standard chartered bank and their recovery agents within the Credit Card forums, part of the Loan category; HI, I would like to complaint against the Standard Chartered Credit team and their recovery agency. They are continuously calling ...
Junior Member
Harrasement by Standard chartered bank and their recovery agents HI,
I would like to complaint against the Standard Chartered Credit team and their recovery agency. They are continuously calling me, to all my known person and at my office numbers using abusive and treating language. Their recovery agency person Mr. Jitendra is repeatedly calling on my numbers - 9819777122 / 022-40741515. He is threatening me to pay the amount (whatever amount is he saying) otherwise they'll "torture my family" and even to the extent of hurting me physically. he is repeatedly calling my by the following number - 01147101413 / 01147101402 / 0114710414. I repeatedly asked them settle the account with a justifiable amount i.e. Principal amount but they never bothered and always delaying the matter and their recovery agents were misguiding me recovering unnecessary amount. this shows that the bank was always interested in making heavy interest from the customer. i was using the credit card 3-4 years back, the number is 212903708377113. I was also having the savings account with the bank and had authorized them to deduct the monthly minimum payment due amount, so that there should be any penalty or interest on the amount. they followed this practise for some time but after that they stopped this and started putting penalty and extra interest and after also deducting the amount from my bank account. this clearly shows the bank was always interested in charging the Heavy interest charges and was never sincere in setteling the account. sometime, when i was contacted by one of the bank officer about the payment. He suggested me settle the amount or Rs. 18,000 final amount and payment in EMI, which i agreed but after some no one from bank responded and after more than 1 year some person from recovery agency started calling me and saying that he is calling from delhi court and there is complaint against me and they issued a non-bailable warrant and forcing me to pay Rs. 10000-15000 to stop this activity, which i refused then started using abusive language and threating me. they are doing so every month. i would request you to help me out. I am ready for the one time settlement. I am ready (and was always ready) to pay the amount i had actually used from the card but not the heavy unjustified charges in the form of interest or penalty. Please help me to resolve this matter.
thanks & Regards
Paritosh Pandey - 9819777122
Moderator
Dear Mr. Pandey,
Pls. send a complaint letter to the Head Office of the Bank and wait for the response for 15 days period only. The address is:
C/O Chairman & Managing Director,
Standard Chartered Bank,
90, M.G. Road,
Mumbai, Maharashtra - 400001
Regards,
www.consumercourt.in
Junior Member
Harasement by Standard Chartered Bank Dear Sir,
I have given two E.mails to you regarding settelment of Personal Loan.i again remind you that I have taken a loan of Rs. 66,000/- for 48 moths EMI I have alredy paid 41 months EMI to the Bank . But due to my diabitec helth I could not pay furthger EMI I want to settele the account. I have alredy inform to Bank recovery agents but they over look the matter. I therefore request you to look in to matter otherwise they again
Thanking You
Regards & Thanks
Rajendra Kumar Baradia
Junior Member
Complaint against ICICI Bank CreditCard Recovery Agents There was some problem in the Billing system and it was reported to the Bank. When informed the Bank, they assured that the charge will be reversed and asked me to clear the balance payment. I cleared the payment and left India for nearly one year. During the one period, the Bank kept sending bills for the outstanding which was not paid by me due to wrong billing, and started adding interest, late payment etc. The principal amount was about Rs.2000.00 but it became 22,000.00 due to late payment and other charges. When I came back to India, I wrote to the Bank and asked them to stop sending me the bill as I have cleared the payment already. Immediately after my writing to the Bank, the Credit Card was Cancelled by the Bank and they started sending letters through advocate for recovery. I replied them and asked for more details abt the transaction but insteady of replying to me properly,, they engaged Recovery Agent who started harasing my family. Though I was not in India but they kept harassing my family in my absence. The Bank never replied to me till date. It's more than 10 years now and now suddenly I have found that the Recovery Agents have again started chasing us and trying to recover the amount of Rs.22,000.00.
Can you suggest me as to what are my legal rights in this case and whether I can refuse them completely or should I pay the principal amount which, I am sure, the Bank will never agree. The principal amount of just Rs.2000.00 and hence I don't want to engage in legal procedure due to the cost involved.
How can I get rid of this.
Kindly advise
Thanks
Senior Member
Hi,
We're sorry to hear about your experience.
Please write to us with your contact details and credit card number at care@icicibank.com. We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
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